Aug 2022 – Oct 2023 · 1 yr 2 mos · Gurugram, Haryana, India

Oct 2019 – Jul 2022 · 2 yrs 9 mos · Gurugram, Haryana, India

Sep 2018 – Oct 2019 · 1 yr 1 mo · Mumbai, Maharashtra, India

• Lead L&D for Small Formats Brands Division at a national level capacity focused on building product and functional and behavioral capabilities of Blended Commerce business (Retail + E-commerce)
• Accountable for learning journey of 14000+ retail manpower across brands geographies comprising of 5 brands
• (Easy Day, Nilgiri’s, Food World, Heritage and Aadhaar)
• Develop Design and deliver digital learning methodologies (LMS, learning APP, live webinars) to ensure effective
• and efficient.
• Initiated employee succession planning and align the same with organisation values.
• Manages a trainer ecosystem of 12 Trainers and 6 Zonal Learning Managers.
• Partnering with External Training partner responsible for building and delivering Instructor lead coursed during on-boarding and orientation
• Additionally, Lead Ops Academy named as Project Manthan which is focused towards design and roll out of L&D
• business projects with tangible and defined business outcome driven through OJT, Checklist & Audit Mechanism

Jul 2017 – Sep 2018 · 1 yr 2 mos · Mumbai Area, India

• Lead a team of hourly trainers and/or Learning Coordinator including their deployment, development, and productivity
• Act as a proactive and productive liaison/partner with internal customers and the Operations
• Learning team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics
• Partner with operations leaders across all areas of the Delivery center to identify training needs and schedule training events to meet production forecasts and labor gaps
• Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center
• Manage and customize training content to meet local needs and track compliance to these training materials
• Analyze and understand data to suggest improvements for training and operations
• Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)
• Drive a continuous improvement culture by coordinating and facilitating Continuous Improvement Essentials activities in partnership with operations leaders

Apr 2016 – Jun 2017 · 1 yr 2 mos · Mumbai Area, India

• Managing Mumbai, ROM (Nagpur and Nashik) and Central India (Bhopal and Indore).
• Making sure every trainer in the region, across all lines of business and locations, is certified on the content
• Ensuring that all updates in the training content, across all lines of business and locations, are understood carefully and implemented reliably
• Suggest suitable modifications to the training content to the corporate training team as and when appropriate
• Plan the training programs (and training calendars) in complete synch with the operations teams for both new joiners as well as existing associates (refreshers) in such a manner that high quality manpower is available to the operations team are available in the required numbers and on time
• Provide thought leadership as well as administrative support to the trainers in the region
• Track and report performance on training metrics to all stakeholders. Help shape the right metrics that determine the effectiveness of training.
• Requisition the right quantities of training assets (training rooms, projectors, training desktops, and other training assets) on time and manage them optimally
• Work with the leadership teams in the region to evaluate training needs of first line managers and work towards their fulfilment
• Continuous improvement through enhanced content, technology and new initiatives

Oct 2012 – May 2013 · 7 mos

• Provide and enhance relationship with the Stakeholder within the organization to build strong partnering relationships based on the delivery of high quality relevant capability and engagement programs.
• In partnership with stakeholders work with & assist in the building of their organizations capability as per business priority. Ensure that the programs are delivered flawlessly and as per leadership specifications and maintain excellence in execution through the bottling team.
• Identify the short term and long term capability development needs and then assist in developing most appropriate program. Develop the courses that meet the needs. Work closely with the stakeholders providers and translate in vernacular for assimilation.
• Manage relationships with external providers understanding who can provide programs that are suitable for inclusion into the program and follow-up on the delivery, quality and timelines. Assist in customize appropriate external courses in an efficient and cost-effective way
• Manage the scheduling of all training programs ensuring the most capable trainer is delivering the course and ensure the scheduling is done in the most cost effective manner. Initiate and execute Train the Trainer program to the external consultants and Training Managers on the key programs. Deliver training programs as appropriate area of expertise
• Leverage technology to best deliver skill enhancement opportunities. Maintain high standards of delivery and enhance the Reactionaries Scores. Collate, Analyze and report the scores / training metrics at regular intervals.
• Plan, Implement and Maintain the process elements for maintenance of Training venue. Initiate the plans for running the venue flawlessly through excellence in service delivery.

Sep 2009 – Sep 2012 · 3 yrs

Jun 2005 – Sep 2009 · 4 yrs 3 mos · New Delhi Area, India