Jul 2024 – Jan 2025 · 6 mos · Bangalore Urban, Karnataka, India · Hybrid

Apr 2023 – Sep 2024 · 1 yr 5 mos

Aug 2021 – Mar 2023 · 1 yr 7 mos

May 2019 – Jul 2021 · 2 yrs 2 mos

• 1. Responsible for growth, promotions and merchandizing product charter for Paytm Mall & Travel business
• 2. Ideated, designed and developed the social commerce product of Paytm (Hi5: group buy product)
• 3. Improved effectiveness of pre-buzz campaigns through gamification techniques
• 4. Improved offer communication experience throughout the Mall Funnel (Grid, Product Detail, Cart)
• 5. Developed loyalty product for Travel category (Travel Pass) to drive user retention and cost reduction
• 6. Setup the Google Ads marketing channel for Paytm Mall

Apr 2018 – May 2018 · 1 mo · Bengaluru Area, India

• Topic: Improving Customer Service(CS)–Transport(Trans) Team Communication Process
• 1. Identified drivers of unfulfilled promises made to customers by discerning gaps in CS-Trans communication process
• 2. Recommended operational & technical improvements for increasing honor rate of reschedule requests by 39%
• 3. Provided recommendations for reducing non-value adding CS-Trans team contacts by 62%

Jul 2015 – May 2017 · 1 yr 10 mos · Pune Area, India

• A subsidiary company of Dhandho Holding Corp, Puerto Rico (USA)
• Founder & CEO - Mohnish Pabrai
• 1. Developed multi-factor quantitative models for strategy optimization of the smart beta ETF & Hedge fund
• 2. Automated and executed end to end quarterly rebalancing process for a fund size of USD 10 Million
• 3. Modelling Skills - R, SQL, Excel(VBA)
• 4. Financial Database Skills - Bloomberg, CapitalIQ, Compustat

Jun 2014 – Jul 2015 · 1 yr 1 mo · Bangalore

• Retail - Large Appliances, Air Conditioners (January 2015 - July 2015)
• Managed product selection, merchandizing, inventory, pricing, customer grievances for Air Conditioners
• Analytics – Home Appliances Small & Personal Health Care (June 2014- December 2014)
• 1. Reduced customer escalation by 20% across categories by employing statistics & data mining techniques
• 2. Improved visits by 7% by deploying product recommendation algorithm for mobiles and tablets category
• 3. Increased sales by 5% by improving serviceability via addition of 2000+ PIN codes for electronics categories
• 4. Saved 100+ man-hours per month per category by automation of category dashboard with key metrics

May 2013 – Jul 2013 · 2 mos · Bhubaneswar

• Logistics & Technical Analysis of CLC Brick Plant
• 1. Studied consumer behaviour & statistics to forecast Demand; Performed Cost-Benefit Analysis
• 2. Accomplished estimation & procurement details for logistics; proposed practices for productivity enhancement