Jan 2024 – Apr 2024 · 3 mos · Ireland · On-site

• Mentored 25+ undergraduate students in Tableau and Excel for business intelligence, equipping them with industry-ready data analysis skills. Streamlined project execution by guiding technical implementation and tool selection, leading to higher-quality insights and improved analytical proficiency.
• Managed Tableau dashboards to identify data issues, track process delays, and oversee file accuracy across client workflows after
• each data update cycle. Provided weekly reports to the team manager, onshore manager, and key stakeholders, reducing manual
• reporting by 8 hours per week and preventing over 90% of escalations (from 15 to 2 per week).

Nov 2023 – Jun 2025 · 1 yr 7 mos · Ireland · On-site

• Created and maintained a barrier sheet to identify and address service issues, enabling fiber expansion across 50+ previously non-serviceable areas. Trained 6 new sales assistants, conducted audits for devices and sales, handled technical issues, and managed banking records, agent tracking, and porting requests, ensuring accurate reporting and smooth processes.
• My approach prioritizes understanding client needs, enabling me to negotiate and close deals effectively. Dedicated to fostering lasting client relationships and aligning sales strategies with market demands in collaboration with TCCL's marketing and product teams. Collaboratively working with TCCL's marketing and product development teams, I contribute to refining our sales strategies to meet evolving market

Oct 2023 – Oct 2024 · 1 yr · Ireland

• Successfully managed a diverse community of 10,000+ individuals, fostering engagement and collaboration.
• Led and coordinated a team of over 20 to organize and execute events attended by over 600 students and families on multiple occasions end to end.
• Recognized by the Ambassador of India to Ireland for exceptional contributions and impactful work.

Aug 2021 – Sep 2023 · 2 yrs 1 mo · Pune District, Maharashtra, India · On-site

• Led requirement gathering, risk analysis, testing, and delivery across Software Development and Testing Lifecycles (SDLC & STLC). Collaborated with 30+ business users and cross-functional teams, creating Business Requirement Documents (BRDs), ETL specifications, and documented user stories, reducing defects in User Acceptance Testing (UAT) and minimizing Sandbox Testing rework. Used JIRA for task management, Git for version control, Confluence for documentation, and SQL for DB queries. Worked as a Scrum Master for over 1 year.
• Supported vendor onboarding for SaaS applications and secured approvals from global leaders and senior stakeholders. Regularly engaged with C-suite executives for strategic alignment and effective discussions.
• Directed IT Service Management (ITSM), managed Jira tasks, and used Confluence to document. Developed detailed technical documentation, maintained backlogs, and managed incident, and change management workflows in ServiceNow, achieving SLA compliance. Conducted scrum activities, risk analysis, and data quality validations to resolve recurring issues.
• Performed Sandbox and UAT testing, documented, validated acceptance criteria, securing timely stakeholder approvals. Partnered with ETL teams, vendors, users, and project managers to refine requirements, reducing backlog changes. Delivered trainings and presentations to facilitate smooth adoption.
• Monitored Control-M jobs for complex ETL/data load workflows, ensured on-time process run and SLA compliance. Utilized Jenkins for CR automation. Have hands-on with Jira, Confluence, Git, and ServiceNow for Agile project delivery and ITSM. Automated 15+ manual jobs using Control-m, Python, Shell (ksh), and SQL, improving processing accuracyUtilized Unix commands and shell scripting for file handling, job monitoring, and batch process optimization in support environments.

Aug 2020 – Jul 2021 · 11 mos · Remote

• Developed and maintained SQL queries and reports to track customer interactions, aiding strategic marketing and sales planning that increased sales by 25%.
• Automated the analysis of customer behavior on digital platforms using Python scripts, providing actionable insights for product enhancement and user engagement.
• Implemented data processing tools to streamline the collection and analysis of sales data, improving financial forecasting and operational planning accuracy.
• Identified common issues and trends in customer service data, implementing process improvements that reduced complaints by 20%.
• Managed Tableau dashboards to identify data issues, track process delays, and oversee file accuracy across client workflows after each data update cycle.

Oct 2019 – Jul 2020 · 9 mos · Remote