May 2025 – Dec 2025 · 7 mos · India · Remote

• Supporting Microsoft’s Knowledge Management segment with documentation for Power BI, Microsoft Fabric, Data Science, Data Activator, Databricks, SQL DB, and Real-Time Intelligence.
• Develop and maintain user-facing documentation in Azure DevOps Wikis, including TSGs, how-to guides, FAQs, training materials, and AI documentation on Copilot.
• Evaluate and optimize Copilot prompts to ensure clarity, factual accuracy, and reduced hallucination rates.
• Performed metadata audits on 100+ documents, improving discoverability and content tagging accuracy.
• Ensure documentation complies with MSTP and Microsoft publishing standards, supporting automation and scalable delivery.
• Collaborate directly with Microsoft subject matter experts (SMEs) and work closely with global documentation, content strategy, and engineering teams.
• Used Git and Git-based workflows to manage documentation changes, ensuring clean commits, accurate version history, and alignment with engineering updates.
• Reviewed, merged, and tracked documentation updates through pull requests in Azure DevOps/Git repos.
• Maintained structured documentation using Markdown + XML-backed Azure DevOps pipelines, ensuring clean tagging, metadata accuracy, and MSTP compliance.
• Updated AI/Copilot documentation and TSGs with consistent XML-style structured elements, reusable snippets, and metadata blocks.
• Applied modular, topic-based authoring, similar to MadCap Flare’s workflow, using reusable components, variables, and templates across Microsoft Fabric documentation.
• Worked on multi-channel publishing in line with Flare-style output standards (HTML, PDF, internal distribution).

Jul 2022 – Dec 2024 · 2 yrs 5 mos · Bengaluru, Karnataka, India · Remote

• Managed end-to-end renewal and review of business continuity and DR documentation, ensuring compliance with enterprise governance standards. Creation, update, and review of critical technical documents, including business continuity, disaster recovery plans, service design specifications, standard operating procedures, work instructions, and more. Maintained a rigorous document management system, adhering to company standards and guidelines.
• Simplified complex technical information into easily understandable terms for diverse audiences, including end-users and technical teams. Developed clear and concise user guides, manuals, release notes, and system documentation to enhance user experience and knowledge.
• Collaborated closely with cross-functional teams and subject matter experts (SMEs) to gather requirements, review drafts, and ensure document accuracy. Coordinated with the team to promptly upload and publish approved documents to their respective repositories.
• Pigeonhole, Conference+, and Translation Services Documentation: Developed application documents for Pigeonhole, Conference+, and translation services, providing technical guidance and support.
• Managed version-controlled documentation in Git/GitHub, including commit management, change tracking, and structured updates for DR/BC documents.
• Coordinated document lifecycle updates through Git-based repositories, ensuring audit-ready version history.
• Authored and updated SOPs, DR plans, and design documents using XML-structured templates, maintaining consistent tagging, formatting, and content hierarchy.
• Delivered documentation aligned with structured authoring principles — reusable components, conditional content, and standardized metadata.
• Maintained documentation using template-driven, modular structures equivalent to MadCap Flare’s topic-based architecture.
• Produced multi-format deliverables (PDF, web-ready docs, and internal templates) using structured publishing workflows.

Mar 2017 – Jul 2022 · 5 yrs 4 mos · Bangalore Urban, Karnataka, India · On-site

• Created detailed user guides, admin guides, and SOPs for hospital management modules, diagnostic workflows, pharmacy inventory, and patient-facing CRM features.
• Documented API integrations, patient data flows, appointment management, billing, and analytics dashboards.
• Worked closely with SMEs, product managers, and QA engineers to capture feature requirements and translate them into clear, accurate documentation.
• Delivered release notes, step-by-step procedures, and troubleshooting guides for product updates in every sprint cycle.
• Managed documentation versions using Git repositories, including branching, merging, and resolving content conflicts.
• Collaborated with developers by committing, pushing, and reviewing documentation changes in Git-based workflows.
• Maintained structured, traceable updates for user guides and release notes through Git commits and pull requests.
• Created, edited, and published help documentation using MadCap Flare, including topics, TOCs, stylesheets, and reusable snippets.
• Used Flare’s multi-channel publishing to generate HTML5 Help, PDFs, and internal documents for product releases.
• Developed and maintained modular content using templates, conditions, and variables for different CRM modules (clinics, pharmacies, diagnostics).
• Authored and maintained product documentation in XML-based authoring tools, ensuring structured, standards-compliant content.
• Edited XML source files to update procedures, UI descriptions, and configuration steps for CRM workflows.
• Ensured clean XML tagging for downstream publishing and product localization.

Jan 2014 – Feb 2017 · 3 yrs 1 mo · Bangalore

Sep 2012 – Nov 2013 · 1 yr 2 mos · Mumbai, Maharashtra, India

Jul 2011 – Aug 2012 · 1 yr 1 mo · Karwar