Mar 2023 – Present · 3 yrs 2 mos · San Jose, California, United States · Remote

• Career coach as part of the invite-only, Expert Circle @Criya. Helping clients navigate through career transitions, moving to leadership roles, and growing/learning their product management skills, via 1:1 and group coaching sessions and events.

Sep 2022 – Present · 3 yrs 8 mos · Stanford, California, United States

• Product Coach for Stanford University's 10 week Product Management Accelerated certificate program.
• Coached 4 cohorts of learners (200+!) from different backgrounds and career levels, including experienced professionals looking to transition to product management.
• Conducted group and 1-1 coaching sessions and interactive exercises to help learners learn complex product management skills and curriculum - all the way from product vision and strategy, to execution and delivery.
• Collaborated with course program managers to improve content, curriculum, approach and method of delivery for learners.
• Received many positive Linkedin and other testimonials from students or learners on my coaching approach, PM skills, knowledge and expertise on core product thinking.

Jan 2022 – Mar 2023 · 1 yr 2 mos

Feb 2018 – Dec 2021 · 3 yrs 10 mos

Sep 2021 – Apr 2023 · 1 yr 7 mos · San Francisco Bay Area · Remote

Jun 2016 – Dec 2017 · 1 yr 6 mos · Palo alto

Sep 2014 – Feb 2016 · 1 yr 5 mos · Santa Clara, CA

• Led the design, governance model, build, test and launch for SN App Store, a new marketplace for partners and customers, in 5 months from concept to launch.
• Interacted with customers and partners for product feedback and to drive product features and improvement.
• Created and executed product roadmap for customer and employee self service portal.
• Created and executed product feature improvements for Incident Mgmt, SLA Mgmt and Self-Service products.
• Led cloud-based automation products (platform) to provide automated, customer friendly, self-service options to customers and partners.
• Created communication, marketing and training plans for launch of new customer products, including blog posts and knowledge base articles.
• Apprised the executive team and management of product roadmap and progress
• Coached/mentored junior PMs on the team, and helped with onboarding new team members.
• Contributed extensive internal testing (dogfooding) of external product before release.
• Measured and improved process efficiency using KPIs, OKRs, metrics & reporting.

Oct 2011 – Dec 2013 · 2 yrs 2 mos · Rensselaer, NY

• Created and executed the roadmap for enterprise products such as CRM, IAM and ITSM.
• Managed the enterprise wide roll-out of HP Service Manager Application to 500+ end users.
• Improved processes and better usage of the ITSM application by the organization.
• Utilized a mix of Waterfall and Agile methodologies for product development and management.
• Led enterprise wide Initiatives/multi year projects such as IAM and CRM.
• Negotiated vendor contracts/SOWs with input from procurement and legal teams.
• Participated in annual budget forecasting/planning process.
• Apprised the executive team and management of progress via monthly dashboards.

May 2009 – Jun 2011 · 2 yrs 1 mo · New York, NY

• Created and executed the product roadmap for Service Management products for 11+ hospitals (35,000 end users), to drive cost savings and efficiency.
• Worked on multiple projects in the program - Application Roll-out/Integration, Service Desk Consolidation, Process Consolidation & BI/Reporting work streams.
• Collaborated with NOC & Service Desk team members to develop business processes.
• Led customer meetings to gather business requirements and obtain signoff.
• Led weekly stakeholder meetings to communicate project status & upcoming milestones.
• Reported on project status/budget/risks to project sponsor & executives in the PMO and SMO.
• Created/disseminated enterprise level standards and templates for service management.
• Led the UAT (User Acceptance Testing) processes via meetings with customers.
• Managed the work of business analysts and other staff as needed by the client’s project.
• Recruited and mentored staff including Developers, Business Analysts, and Service Desk Managers.

Mar 2007 – Aug 2007 · 5 mos · New York/NY

• Worked as the resident ITIL process expert to transition 11+ hospitals (35,000 end users) to ITSM Applications & ITIL processes, and to consolidate and automate IT services.
• Worked on multiple projects in the program - Application Roll-out/Integration, Service Desk Consolidation, Process Consolidation & BI/Reporting work streams.
• Collaborated with Data Center, NOC & Service Desk team members to develop IT processes.
• Led customer meetings to gather business requirements and obtain signoff to move to next phase.
• Led weekly stakeholder meetings to communicate project status & upcoming milestones.
• Reported on project status/budget/risks to project sponsor & executives in the PMO and SMO.
• Created/disseminated enterprise level standards and templates for
• Led the UAT (User Acceptance Testing) processes via meetings with customers.
• Participated in recruiting, mentoring and on-boarding of staff as needed by the client’s project, including Developers, Business Analysts, and Service Desk Managers.

Aug 2007 – Mar 2009 · 1 yr 7 mos

• Senior Consultant in the Consulting Services practice at Capgemini, working in IT strategy, IT and business alignment, Business and IT Process design and implementation.
• Designed and Implemented new ITSM processes based on SDLC, ITIL & PMBOK Standards.
• Worked with global client teams across Asia Pacific and Europe to ensure process consistency.
• Managed & tracked project deliverables via Project Plans, SharePoint and BrownPaper techniques.
• Led weekly client meetings to review project status, budget tracking, issues
• Conducted Process Workshops with clients to develop ITIL processes & design process integration.
• Worked as the Operations Manager on a project for the Capgemini-HP Alliance executive to manage budget, revenue generators, project status reporting, marketing and other deliverables.

Jan 2004 – Jan 2007 · 3 yrs