Pulak Jain

Product Manager

Bengaluru, Karnataka, India10 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

12+ years of experience in product management and fintech.
Proven record of launching AI solutions and voice platforms.
Expert in data-driven decision-making and product strategy.

Stackforce AI infers this person is a Product Growth Leader in Fintech and AI sectors.

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Skills

Core Skills

Product GrowthProduct ManagementProduct MarketingAnalytical Skills

Other Skills

Go-to-Market StrategyUser ResearchProject ManagementFunnel ManagementCustomer Relationship Management (CRM)P&L ManagementBenchmarkingSQLSupply Chain ManagementDesignPublic SpeakingSocial SkillsStrategyCompetitive AnalysisMarket Research

About

Product Growth Leader with 12+ years of B2B/B2C experience in product management, fintech, and payments. Skilled in 0→1 product development, product-led growth, and strategic innovation to drive customer impact and revenue growth. Visit my potfolio : https://pulak-portfolio-woad.vercel.app/ Profile Summary - Product & Growth Leader with extensive experience building and scaling 0→1 products across AI, fintech, and payments in both B2B and B2C contexts, driving innovation from concept to market success. - Proven record of launching cutting-edge AI solutions and voice platforms, delivering measurable improvements in customer engagement, retention, and revenue growth. - Deep expertise in product strategy, go-to-market planning, and end-to-end lifecycle management, optimizing customer journeys and achieving quantifiable business outcomes. - Skilled in data-driven decision-making, leveraging analytics, insights, and predictive models to enhance product performance, adoption, and market penetration. - Adept at leading cross-functional teams, aligning business objectives with customer-centric innovation, and delivering impactful solutions under tight timelines and complex environments. Contact me to discuss product, growth, data, AI , food & travel. :)

Experience

10 yrs 10 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 3 mos

Current Experience

Nextiva

Product Lead - AI product team

Mar 2025 – Present · 1 yr 3 mos · Bengaluru · Hybrid

Leading development and management of XbertAI, a self-serve AI platform for SMBs, driving product-led growth (PLG) strategies and enhanced customer journeys.
Orchestrating AI Employee launch, ensuring seamless self-service e-commerce onboarding (<2 mins) and AI setup (<1 min).
Collaborating with cross-functional teams (Billing, Salesforce, Engineering, Design) to define pricing structures, SKUs, and align product offerings with market demand.
Implementing AI guardrails and testing protocols, ensuring regulatory compliance and product reliability.
Employing rapid prototyping and AI tools to accelerate product delivery and improve documentation efficiency.
Leading initiatives to optimize acquisition funnels, improve engagement, boost product visibility for mid-market customers.
Designing and executing a campaign builder to generate leads and support targeted marketing efforts.

Product GrowthProduct ManagementGo-to-Market StrategyUser ResearchProject Management

Tata digital

Associate Director - Product Marketing

May 2022 – May 2025 · 3 yrs · Bengaluru

I led the launch and growth of Payments vertical, covering UPI, Gift Cards, and Bill Payments in FY23. My re-sponsibilities were to create growth roadmap, collaborate with stakeholders, track KPIs and funnel ratios. Acquired new users, drove retention & monetization. Conducted growth experiments and A/B tests to create offer playbook. Presented to CEOs and orchestered smooth execution with cross collaboration across teams.
Additionally, launched Insurance (4 sachet products) and Digital Gold in FY22. Developed GTM plan, benchmarked competitors, and identified ICP

Product GrowthProduct MarketingProduct ManagementGo-to-Market StrategyFunnel ManagementUser Research+1

Paytm

2 roles

Product Manager - AGM

Jan 2022 – Apr 2022 · 3 mos

Worked on collecting requirements and defining strategies for homepage. Improved product discoverability.

Product ManagementProduct Marketing

Product Manager and P&L - AGM

Nov 2020 – Jan 2022 · 1 yr 2 mos

Looking after growth and P&L for Rent payments and Cylinder bookings
Offer creation, In app marketing, ATL activites. Focus on value driven messaging for customers
Product improvement insights and source wise funnel tracking
Cross team collaboration with product, business, analytics, operations

Product ManagementP&L ManagementProduct Growth

American express

2 roles

Product analytics and strategy - Manager

Promoted

Oct 2018 – Nov 2020 · 2 yrs 1 mo

I led a team of 4 analysts to improve marketing channel performance across 20 countries using data.
Built 5 dashboards to track performance and impressions of marketing channels enabling cost saving ~$10Mn, enhancing customer reach by 10% and CTR improvement by 20%
Collaborated with engineering to create analytical data layer for marketing channel. Data was used across organisation for multiple models like personalisation,
Created a revenue attribution model for marketing channels based on first and last touchpoints.
Implemented an agile framework in JIRA to streamline team workflows.

BenchmarkingAnalytical SkillsProject Management

Product analytics and strategy-Assistant Manager

Feb 2017 – Oct 2018 · 1 yr 8 mos

I joined the App & Web Analytics team and primarily focused on chatbots and Amex wallet products.
Developed product improvement strategies by combining clickstream and customer behaviour data.
Increased chatbot automation from 10% to 20% and collaborated with the product team
Conducted 30+ A/B testing by creating a control group and automating statistical significance calculations
Analysed online data of 50M customers for 100 merchants to create digital wallet adoption strategy
Established app CLTV of $5 using K-means clustering to plan app adoption campaigns.
Technically well versed with myriad of analytics languages and tools like SAS, R, Tablaue, Python, VBA

SQLBenchmarkingAnalytical Skills

Fractal analytics

Senior Analyst - Supply Chain

Sep 2014 – Feb 2016 · 1 yr 5 mos · Mumbai Area, India

Involved in the advance analytics for supply chain solution for a leading Global FMCG player. Developed solutions for procurement strategy, capacity to demand inventory model and cost minimization efforts for logistics

Analytical Skills

Future supply chain solutions limited

Manatgement trainee- Supply Chain

Apr 2014 – Sep 2014 · 5 mos · Mumbai

Worked on cost , planning and margin management.

Supply Chain Management

Hindustan times

Intern, Media Marketing

Apr 2013 – Jun 2013 · 2 mos · Gurgaon

Project on ‘Evaluating the parameters affecting the pricing of the ad-space in a newspaper’.
Detailed primary research with clients and media houses such as Chevrolet, Group M, Bajaj, DLF etc.
Identified the seasonality across various product segments and pattern of ad-placement using historical data.
Identified the business opportunity to reduce the remnant inventory using the Ad-exchange model.
Determination of price sensitivity of the customer using Price Sensitivity Model.

Drdo, dtrl lab

Summer Intern

Jun 2011 – Jul 2011 · 1 mo · Delhi

Project on ‘Satellite Image Classification using Fuzzy Logic’.
Classified the various landforms (such as agriculture area, deserts etc.) from the image obtained from satellite.
Developed the MATLAB code for the same.