Jan 2011 – Apr 2021 · 10 yrs 3 mos

• I am responsible for everything that influences and impacts our ability to win business with customers and build relationships. I manage a team of people who focus on building our brand, communicate with customers, launch propositions and ultimately strengthen relationships with customers to drive new pipeline and win business.

Apr 2009 – Jan 2011 · 1 yr 9 mos

• Scoping, mobilisation and programme management of major finance system & process transformation Programme
• Working with external parties to identify savings through telco invoice disputes
• Establishing and running the programme management office for the division, to ensure delivery of programmes against targets and milestones, including securing required resources and funding
• Owning the communications plan to raise awareness of activities and achievements
• Audit, risk and control management, ensuring sarbox sign off of controls for business unit
• Delivered over £8m in 2009/10 annualised telco & access savings through Trained and educated GTAM team on governance processes and programmatic

Jan 2008 – Apr 2009 · 1 yr 3 mos

• Planned & delivered the BT Global Services annual sales conference.
• Lead the procurement process for agency selection &; management of successful agency(ies)
• Owned & delivered the internal and external communications plan incorporating audiences of 3000 delegates, unions and press
• Planned & developed conference content including working with senior executive presenters to ensure articulation of company stratey & key messages
• Management of global virtual team of 100+ people involved with delivering 3 days of events, 75+ presentations and speakers, numerous breakout sessions and workshops
• Leaded conference production including content design, slides, videos and presenter training

Jan 2007 – Jan 2008 · 1 yr

• Management of the programme office for the VP of Global Marketing, providing executive level support and delegated authority
• Owned all VP communications and ran management operations for 300+ people including budget control, strategic projects and reporting.
• Programme-management of all-hands marketing broadcast events including all content, logistics, production and connecting over 10 global sites (300 people) and 4 global leadership conferences (100+ people)

Jan 2006 – Jan 2008 · 2 yrs

• Streamlined management reporting and implemented data integrity measures and governance
• Developed and programme-managed sector channel strategy resulting in a 10% sales FTE reduction
• Governed sales targeting and measurement ensuring the delivery of £160m revenue
• Coached and developed the operations team to standard reporting and governance methods

Jan 2003 – Jan 2006 · 3 yrs

• Developed and implemented the annual business plan, producing £500m+revenues
• Designed and built a segmentation model that successfully reduced FTE and cost of sale
• Negotiated and agreed financial growth targets for sector based on segmentation model
• Conducted organisational design and build including implementation for 250 FTE sales organisation