Radha Gulhane

Operations Associate

Nagpur, Maharashtra, India5 yrs 10 mos experience

Key Highlights

  • Achieved 25% increase in product engagement.
  • Implemented KPIs, boosting issuance rates from 6% to 51%.
  • Managed fleet operations for over 6000 active vehicles.
Stackforce AI infers this person is a Fintech and Transportation operations expert with strong analytical and management skills.

Contact

Skills

Core Skills

Operations ManagementSupply Chain ManagementData AnalysisData ManagementEfficiency AnalysisSocial Media ManagementMarket ResearchProject Management

Other Skills

International LogisticsOperations AdministrationSupplier NegotiationAnalytical SkillsSupply Chain OperationsOperationsLogistics ManagementMarket AnalysisPortfolio ManagementCommunicationTeamworkClaims ManagementLeadershipKYC VerificationAnalytics

Experience

5 yrs 10 mos
Total Experience
1 yr 6 mos
Average Tenure
1 yr 4 mos
Current Experience

Uber

India-Associate-Supply

Jan 2025Present · 1 yr 4 mos · Nagpur, Maharashtra, India

Acuitas360

Business Operations Lead

Aug 2024Nov 2024 · 3 mos · Nagpur, Maharashtra, India · On-site

International LogisticsOperations AdministrationSupplier NegotiationAnalytical SkillsSupply Chain OperationsOperations+3

Phonepe

2 roles

Associate Manager

Jul 2022Feb 2024 · 1 yr 7 mos · Mumbai, Maharashtra, India

  • Collaborated with cross-functional teams including Operations, Business, Product, Finance, and Customer Experience to analyze customer data, resulting in a 25% increase in product engagement.
  • Managed issuance processes and conducted detailed funnel analyses to drive improvements in the customer journey and business impact, achieving a 20% increase in insurance rates and enhancing overall user experience.
  • Successfully replicated operational strategies from Term Life Comprehensive (TLC) to Health Comprehensive Product (HCP), achieving an 85% issuance rate.
  • Developed and implemented automated dashboards with multiple views to effectively monitor and track daily, weekly, and monthly metrics to establish trends and forecasts.
  • Worked closely with the Finance team to ensure accurate reconciliation of daily settlements, payment gateway fees, IRDA commissions, and refunds.
Market AnalysisPortfolio ManagementCommunicationTeamworkClaims ManagementLeadership+12

Operations Analyst

Aug 2021Aug 2022 · 1 yr · Mumbai, Maharashtra, India

  • Implemented KPIs and productivity metrics for the support team, resulting in a significant increase in issuance rates from 6% to 51%, improving customer connectivity and service speed.
  • Orchestrated the integration and operationalization of application journey data flow using APIs, Feed Files, and Auto-triggered reports.
  • Automated operational tasks using available data tools, reducing daily task completion time from 2-3 hours to just 10-15 minutes.
  • Facilitated seamless coordination with 8 insurers and other stakeholders, contributing to the successful launch of products on the platform.
CommunicationLeadershipAgile MethodologiesData AnalysisVendor ManagementKYC Verification+6

Spiderg

Social Media Marketing Intern

Jun 2020Dec 2020 · 6 mos · Pune, Maharashtra, India

  • Advertised the introduction of new products by contacting social media, public relations departments, and other teams within the company
  • Supervised the development of an effective team of 6
  • Utilized SEO optimization knowledge to promote brand awareness and produce attractive web designs
  • Ensured advertising and promotion programs were compatible with public relations purposes
Market AnalysisCommunicationMarket ResearchBanner DesigningLeadershipManaging Associates+4

Schoolforall

Project Manager Team Lead

Mar 2020May 2020 · 2 mos · Pune, Maharashtra, India

  • Facilitated strong relationships and communication with clients and suppliers
  • Collaborated with the department team to create marketing communication plan with the goal of increasing business brand awareness and sales
  • Identified and suggested 8 internal candidates who were deemed suitable for general management promotions as opportunities arose
CommunicationLeadershipOperationsOperations Management

Uber

Operation Consultant

Dec 2017Sep 2019 · 1 yr 9 mos · Nagpur Area, India

  • Managed fleet operations for an entire city with 6000+ active fleet in Nagpur.
  • Developed and implemented an Internal Training Program for partners to enhance their skills and performance.
  • Created effective communication strategies to meet fleets Key Performance Indicators (KPIs).
  • Organized an Onhoarding Mela in Nagpur to address supply gaps, resulting in the acquisition of over 300 driving partners.
  • Analyzed and resolved customer concerns through proactive communication, achieving an 85% satisfaction rate and reducing repeat inquiries by 40%, significantly improving overall customer experience and loyalty.
Project ManagementPaymentsCommunicationLeadershipData AnalysisVendor Management+11

Education

Jankidevi Bajaj Institute Of Management Studies

Master of Business Administration - MBA

Jan 2019Jan 2021

S.B. Jain Institute of Technology,Management & Research, Nagpur

Bachelor of Engineering — Electronics and telecommunications

Jan 2013Jan 2017

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