Aug 2024 – Nov 2024 · 3 mos · Nagpur, Maharashtra, India · On-site

Jul 2022 – Feb 2024 · 1 yr 7 mos · Mumbai, Maharashtra, India

• Collaborated with cross-functional teams including Operations, Business, Product, Finance, and Customer Experience to analyze customer data, resulting in a 25% increase in product engagement.
• Managed issuance processes and conducted detailed funnel analyses to drive improvements in the customer journey and business impact, achieving a 20% increase in insurance rates and enhancing overall user experience.
• Successfully replicated operational strategies from Term Life Comprehensive (TLC) to Health Comprehensive Product (HCP), achieving an 85% issuance rate.
• Developed and implemented automated dashboards with multiple views to effectively monitor and track daily, weekly, and monthly metrics to establish trends and forecasts.
• Worked closely with the Finance team to ensure accurate reconciliation of daily settlements, payment gateway fees, IRDA commissions, and refunds.

Aug 2021 – Aug 2022 · 1 yr · Mumbai, Maharashtra, India

• Implemented KPIs and productivity metrics for the support team, resulting in a significant increase in issuance rates from 6% to 51%, improving customer connectivity and service speed.
• Orchestrated the integration and operationalization of application journey data flow using APIs, Feed Files, and Auto-triggered reports.
• Automated operational tasks using available data tools, reducing daily task completion time from 2-3 hours to just 10-15 minutes.
• Facilitated seamless coordination with 8 insurers and other stakeholders, contributing to the successful launch of products on the platform.

Jun 2020 – Dec 2020 · 6 mos · Pune, Maharashtra, India

• Advertised the introduction of new products by contacting social media, public relations departments, and other teams within the company
• Supervised the development of an effective team of 6
• Utilized SEO optimization knowledge to promote brand awareness and produce attractive web designs
• Ensured advertising and promotion programs were compatible with public relations purposes

Mar 2020 – May 2020 · 2 mos · Pune, Maharashtra, India

• Facilitated strong relationships and communication with clients and suppliers
• Collaborated with the department team to create marketing communication plan with the goal of increasing business brand awareness and sales
• Identified and suggested 8 internal candidates who were deemed suitable for general management promotions as opportunities arose

Dec 2017 – Sep 2019 · 1 yr 9 mos · Nagpur Area, India

• Managed fleet operations for an entire city with 6000+ active fleet in Nagpur.
• Developed and implemented an Internal Training Program for partners to enhance their skills and performance.
• Created effective communication strategies to meet fleets Key Performance Indicators (KPIs).
• Organized an Onhoarding Mela in Nagpur to address supply gaps, resulting in the acquisition of over 300 driving partners.
• Analyzed and resolved customer concerns through proactive communication, achieving an 85% satisfaction rate and reducing repeat inquiries by 40%, significantly improving overall customer experience and loyalty.