Dec 2021 – May 2024 · 2 yrs 5 mos · India

• 1. Designed, developed and deployed a tool that is used by the Customer Support teams to quickly look up customer data that is obtained from Google BigQuery, drastically reducing data access times for the stakeholders by 80%.
• 2. Developed and deployed a product enhancement that enables customers to control the list of countries from where their end customers sign up from.
• 3. Developed an integration to HubSpot, through which customer data is synced periodically. The Marketing team utilises this integration to proactively identify prospects and increase the probability of closing business deals by 40%.
• 4. Actively participated in technical solution analysis discussions and peer code reviews to enhance quality of product and provide value to end customers.
• 5. Worked on various P0 and P1 high priority initiatives that involved stretching work hours to complete on tight deadlines.
• 6. Took responsibility of managing a fresh college graduate from internship stage to a full-time employee by effectively utilising his expertise, while nurturing him to grow as an engineer.

Jul 2021 – Dec 2021 · 5 mos · Chennai, Tamil Nadu, India

• Part of PayPal's ETX - Integration Engineering team

May 2019 – Jul 2021 · 2 yrs 2 mos

• 1. Designed and Developed a "Number Formatting" feature in Zoho CRM which enables users to customise how numbers appear according to their personal preferences.
• 2. Worked on enhancing functionality of "Lead Conversion" feature, which is a direct software implementation of how B2B and B2C customers work with their business leads, to generate revenue from marketing.
• 3. Fixed functionality breakages, performance issues and security breaches using clean and understandable code that has improved the stability and scalability of the product.
• 4. Assisted other service teams, within the company, to support integration and communication of data and functionality in between the services for the regulation of the Zoho ecosystem on several occasions.
• 5. Worked on fixing issues related to "Custom Links" feature.

Jan 2019 – Apr 2019 · 3 mos

• 1. Mastered the basics and intermediates of Core Java and other related technologies such as Struts2, Handlebars and Ember.js, which has increased my grasp on these considerably.
• 2. Achieved basic understanding of the domain of Customer Relationship Management and understood the concept of B2B, B2C transactions. Shared these findings with my fellow peers as a part of weekend knowledge sharing session.
• 3. Volunteered to assist people from HR during recruitment drives and helped them shortlist the best 20 from the 100 candidates who appeared for the initial screening.

Oct 2018 – Dec 2018 · 2 mos · Bengaluru Area, India

• 1. Tasked and completed RazorPay and PayU payment gateway integrations for use by a wide plethora of merchants such as Flipkart, IRCTC etc.
• 2. Learned the basics of Functional Programming using PureScript and understood the advantages of it when compared to other conventional programming languages.