Rahat Rajdev

Software Engineer

India7 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in building API ecosystems using MuleSoft.
Strong troubleshooting skills with a focus on customer satisfaction.
Proven ability to mentor and train new hires effectively.

Stackforce AI infers this person is a SaaS-focused MuleSoft Engineer with strong application support and API development skills.

Contact

Skills

Core Skills

Mulesoft Anypoint PlatformApi DevelopmentApplication SupportJava DevelopmentTechnical TroubleshootingSoftware Quality Assurance

Other Skills

API ecosystemAmazon Web Services (AWS)CommunicationCouchbaseCustomer ServiceCustomer SupportDashboardDatabasesDatadogDocker ProductsElasticsearchEnglishEscalations ManagementGitITIL

About

Currently working as a MuleSoft Engineer at Salesforce.

Experience

7 yrs 8 mos

Total Experience

3 yrs 10 mos

Average Tenure

4 yrs 11 mos

Current Experience

Salesforce

MuleSoft Engineer

Jul 2021 – Present · 4 yrs 11 mos · Hyderabad, Telangana, India

Take ownership of customer issues through to resolution – including troubleshooting, internal communication, and providing meaningful feedback on a regular basis.
Liaise, and swarm with the internal teams on escalated technical issues and work closely with the product and Engineering teams.
Assist with troubleshooting integrations involving third-party APIs and implementation of other products.
Improve processes, give ideas, and create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
Using MuleSoft Connectors, Runtime Manager, and various other MuleSoft products to build and sustain an API ecosystem for customers.
Creating efficient connectivity solutions for customers. Performing application design overview and recommending best practices
Support customers engagements by creating POC (proof of concept ) and providing post-development support.

MuleSoft ConnectorsRuntime ManagerAPI ecosystemtroubleshootingcustomer engagementMuleSoft Anypoint Platform+1

Cvent

2 roles

Application Support Engineer 2

Promoted

Feb 2021 – Jul 2021 · 5 mos · Gurugram, Haryana, India

Diving into the codebase, primarily written with Java, to figure out where the issue lies and coming up with an optimal solution to address the issue.
Create automation and alerting scripts for faster issue mitigation using Splunk, NewRelic & Datadog.
Mentoring new hires both in technical and functional areas by helping them in their day to days tasks and through pieces of training.

Javaautomation scriptsSplunkNewRelicDatadogApplication Support+1

Application Support Engineer 1

Oct 2018 – Feb 2021 · 2 yrs 4 mos · Gurugram, Haryana, India

Anticipate and solve issues that may arise before and after code releases by monitoring of the staging/ production environment.
Understanding, reproducing, swarming, and resolving escalated technical issues raised by customers
Continuously provided top-tier software support across the Cvent web-based software platforms and backend systems.
Working with latest market tools like Splunk, Postman, Couchbase to resolve Client issues.
Developed monitoring scripts using NewRelic Synthetics, Splunk dashboards to check application health.

monitoringescalated technical issuesSplunkPostmanCouchbaseApplication Support+1

Samsung r&d institute india

Software Quality Assurance Intern

Feb 2018 – May 2018 · 3 mos · Noida Area, India

Developed & implemented test cases to formulate the expected working of the IoT software modules.
Investigated the issues & logged bugs for the software modules which were in the staging &
production environment.

test casesIoT software modulesbug loggingSoftware Quality Assurance