Jan 2022 – Jan 2024 · 2 yrs · India

• Jira ITOps, IT Service Management:
• Managing a dynamic and globally diverse team of brilliant PMs & GPMs across India and Turkey sites, I proudly lead the product management for Jira DevOps product line. This comprises of a spectrum of gem products like Jira Service Management (JSM), Opsgenie, and Statuspage, collectively shaping the future of ITOps/DevOps.
• A crowning achievement was embedding AI-driven capabilities and Copilot-like agents into JSM, enabling contextual recommendations, automated workflows, and intelligent incident resolution. These innovations enhanced productivity, reduced resolution times, and delivered personalized, proactive support experiences for IT teams. This, combined with deep service management enhancements, propelled JSM to be recognized as a ‘Leader’ in the Gartner Magic Quadrant for ITSM platforms, setting new benchmarks for the industry.

Jun 2019 – Dec 2021 · 2 yrs 6 mos · Hyderabad, Telangana, India

• Azure Cloud:
• Empowering worldwide retailers and CPG players in their digital transformation journey through Azure Industry Cloud. Orchestrated an empowered squad of product managers, driving the creation of a cutting-edge data and analytics platform. This groundbreaking endeavor resulted in multiple top-tier enterprises, propelling their rapid voyage into the Cloud-driven future.
• Pioneered the formation of an innovative partner ecosystem, revolutionizing the way large-scale data is harnessed through the mastery of low-code/no-code techniques. This visionary approach enabled seamless insights, facilitated by a constellation of third-party apps, to unlock the full potential of managed data.
• M365 Cloud:
• At the crossroads of innovation and leadership, I managed a diverse team of product managers for automated buildout of M365 product offering for Sovereign Private Clouds. This strategic leap resulted in significant reduction in time-to-market, propelling us towards unprecedented efficiency and excellence.

Oct 2010 – Jun 2018 · 7 yrs 8 mos · Greater Hyderabad Area

• Digital Voice Assistant (Cortana) - MSAI:
• Steered a dynamic team of product managers to create a multi-user AI-powered collaboration platform for home voice assistants. Empowered users with seamless time and task management – calendars, tasks, notes, lists – across web, mobile, and 3rd-party devices. Crafted Reminders & Tasks experiences for both enterprise and consumer sectors through Cortana and Microsoft ToDo.
• Led the charge in Contextual Assistance on web browsers, transforming global markets with personalized recommendations and predictive intelligence, magnificently culminating in multi million Monthly Active Users for Intelligence on Edge.
• Web Search Engine (Bing):
• Enabled customers across global markets with a suite of search answer experiences for Entertainment vertical (music, movies, events, etc.). Our iterative A/B experimentation approach yielded a crescendo of market share gains in multiple global markets.
• Pioneering a partner ecosystem that brought in data through revenue sharing and traffic monetization strategies, fostering worldwide collaborations.
• Productivity (Microsoft Office Mobile):
• Unveiled New Product Development with the ingenious Universal Notes & Documents concept on mobile devices. Crafted the unified repository dream with OneNote Search & Office Hub – harmonizing documents from cloud, device, and third-party apps.

Jun 2018 – Jun 2019 · 1 yr · Bangalore

• Ecommerce (India & emerging markets)
• Managed teams of product managers to craft end-to-end shopping experiences (discovery, search, personalization, evaluation, checkout) across mobile and web platforms. Our creative endeavors, tailored to resonate with the diverse tapestry of India and emerging markets, had an astounding impact – fueling an annual upsurge in topline growth.
• Led business strategy for New Customer Acquisition across emerging markets. Armed with a vision to capture the hearts of 50M+ new users, our innovative strategies carved a path towards growth, captivating new audiences and igniting market expansion.

Apr 2014 – Jun 2014 · 2 mos · Mumbai, Maharashtra, India

• Pantaloons Fashion Retail Ltd.
• Led business strategy for 2X surge in topline growth by spearheading a captivating journey into untapped frontiers – Tier-2 and Tier-3 cities across India.
• I crafted a visionary Click-and-Mortar strategy, a bridge between the physical and digital realms, that infused traditional retail with the magic of digital transformation. This strategic alchemy included investments to revamp online sales channels, orchestrate the symphony of inventory digitization, and introduce the enchantment of kiosk check-outs.

Jun 2008 – Oct 2010 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

• LiveCycle Enterprise Suite
• Designed and developed Correspondence Management services for B2B customers in banking, insurance, and defense sectors. This orchestrated seamless automation of business processes that wove together employees and customers for business workflows.
• Spearheaded an incubation team, envisioning the future with OCR-based automated indexing, propelling efficient integration of scanned documents into business workflows, delivering a tapestry of agility and excellence.