Feb 2025 – Dec 2025 · 10 mos

Jan 2024 – Feb 2025 · 1 yr 1 mo

Aug 2023 – Jan 2024 · 5 mos

Nov 2017 – Jun 2023 · 5 yrs 7 mos

• Lead Project/Program Manager for Discover Global Network Release -
• Managing a Program under Payments Platform Legacy to Cloud migration by roadmap planning, change requests, Leadership reporting, Operational readiness planning, Implementation planning, Issue and Conflict resolution
• Program Management with intake of ideas and initiatives into Network Release program through JIRA for network payments enhancements, compliance projects
• Release planning, management, communications, escalation matrix and end-to-end delivery of projects
• Stakeholder identification through multiple meetings with initiative owners and cross functional teams.
• Leading programs, small effort requests, problem solving sessions, conflict resolution sessions etc.
• Creating release timelines, milestones, action logs and communicating to leadership teams.
• Conducting retros, lessons learned sessions for release and/or individual projects.
• Co-ordinating through multiple technology teams, products and business analysts, Software quality/testing teams.
• Working with Vendors, managing vendor relationships, coordinating efforts with multiple vendors
• Overall accountability of delivery in an onsite-offshore model using continuous integration/continuous delivery and agile methodology

Jan 2013 – Nov 2017 · 4 yrs 10 mos

• Lead Business Analysis in Health Insurance -
• Conduct interviews with key business users to collect information on business processes and user requirements.
• Document business processes and analyzed procedures to see that they would meet changing business needs.
• Assess the impact of current business processes on users and stakeholders.
• Uses SAS for data analysis and data research work.
• Identify process inefficiencies through gap analysis
• Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
• Perform competitor bench marking analysis and identified savings opportunities and potential product enhancements.
• Service Incident resolution for all Policy and Claims side business issues using HPSM 9.3.
• Working on Scrum teams as Business Analyst
• Working with Mainframe Host applications to compare current working and future enhancements.
• Conduct knowledge sharing sessions to capture “Lessons Learned” and streamline the product improvement process.
• Requirements, test case creation and execution on Life insurance applications for legal requests, maintenance and enhancements.
• Partnering with Service Teams to transition artifacts from project to service after implementation
• Communicating status and escalate any issues to Project Manager and Service Manager.

Nov 2009 – Dec 2012 · 3 yrs 1 mo

• Business Analyst in Health Insurance -
• Assess the impact of current business processes on users and stakeholders.
• Gathering business and technical requirements and documenting and creating traceability matrix
• Providing resolution of service incidents for health/life policy and claims business issues
• Working on post-production validations for the requirements
• Creating knowledge sharing artifacts and whitepapers

Aug 2008 – Nov 2009 · 1 yr 3 mos

• Understand of Requirements and analyzing the functionality of the tickets raised by client for change requests
• Conducted a presentation of the requirements to stakeholders
• Create all the process documents like Work Progression report for particular tickets, Business Scenarios and Internal Issues while resolving particular change requests
• Allocated requirements among releases and/or solution components
• Work with Content Coordinator to validate and audit all delivered files/assets – both from Client internally and from third-party agencies
• Work with Content Coordinator to complete monthly site audit: including reports on broken links, expired pages and/or promotions etc.
• Lead QA team in Test Template Preparation, defect reporting and tracking.

Jun 2007 – Aug 2008 · 1 yr 2 mos · India

• Requirements gathering, Analysis and documentation
• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Preparing the test plan & Reviewing the test results
• Creation and maintenance of the requirements traceability matrix
• Handling business queries and Enhancement activity in the system.
• System Testing & defect tracking
• Responsible for overseeing the Quality procedures related to the project
• Maintain the quality documents for audit purpose

Apr 2006 – Jun 2007 · 1 yr 2 mos · India

• Market research through customer satisfaction data analysis, competitor product analysis
• Requirements gathering and documentation
• Performing the reviews in each phase of the work
• Preparing the test plan & Reviewing the test results
• Responsible for overseeing the Quality procedures related to the project.
• Manually testing digital products like web based video editing products, media converters etc.
• Handling business queries
• Creation and maintenance of the requirements traceability matrix.

Mar 2005 – Mar 2006 · 1 yr · India

• Requirements gathering and documentation
• Defining solution scope
• Coding in Visual Basic and SQL server
• Performing the unit testing and code reviews
• Preparing the test plan & Reviewing the test results
• Client enhancements requests gathering
• Responsible for overseeing the Quality procedures related to the project.
• Handling technical defects/issues