May 2019 – Dec 2019 · 7 mos

• Currently responsible for managing the Salesforce practice for Algoworks Solutions, a Silver Salesforce partner in Sydney Australia, USA and India. Rahul is responsible for account & client management, providing solution on Sales, Service and Community clouds across all geographies.
• As a principal consultant Rahul has to ensue customer success for his clients and partners as well.
• Additionally responsible for providing guidance to offshore team on product management for solutions on Salesforce platform focussed on the Fintech industry.

Oct 2018 – Apr 2019 · 6 mos

• Responsible for designing solutions around various Salesforce products. Manage customer experience and engagement in existing and new client logos.

May 2018 – Oct 2018 · 5 mos · Noida Area, India

• Responsible for managing RFP proposal on the Salesforce platform which was being developed as a new practice within Globallogic.

Jan 2017 – May 2018 · 1 yr 4 mos · Noida Area, India

• Managing offshore software delivery center in Noida:
• Handling a team of Developers, Managers, QA Engineers, Human Resources.
• Responsible for timely and defect free delivery of all client projects.
• Creating development and marketing road map for all the products in pipeline.
• Handling staffing and resourcing plan to make sure the company strength matches with project requirements.
• Managing client escalations and stakeholder expectations.

Oct 2013 – Jan 2017 · 3 yrs 3 mos · Bangkok Metropolitan Area, Thailand

• Work closely with the business owner for requirement gathering for development of change request and new features.
• Documenting functional specifications, use case diagrams and coordination with Technical architects for feasibility of solutions and review test case documents for coverage of testing scope.
• Designing solutions for core Accounting operation of Account Receivable, Accounts Payable and General Ledger
• Creating wire frames, mock up screens and flow diagrams for new features in web application using open source tools.
• Release management and issue prioritization.
• Working with multiple stakeholders to understand the system and mitigate the risk before starting of development.
• Executing projects within stated budget and define time lines and reporting senior management with budget data for project execution.
• Playing role of scrum master, facilitating agile software development process.
• Extensive use of Jira for Project Management, Status tracking and planning of sprints for software release's cycle.
• Providing user training of developed features and after deployment support to users and maintenance team for potential issues.
• Team Leader for Finance and Accounting modules in the in-house developed ERP system.
• Managing development activities by handling team of 6 junior and senior developers. Explaining the business problems to developers to get all scenarios covered in first round of development to minimize the issues during integration testing.
• Designing solutions in Java/GWT, Oracle and Quartz.
• Coordinating with the senior management and business users for setting priorities for implementing change requests for the release.
• Appraising and evaluating team members and providing effective feedback for performance improvement.

Sep 2011 – Oct 2013 · 2 yrs 1 mo · Noida Area, India

• Associated with GE Healthcare account for development of CRM package

Feb 2010 – Sep 2011 · 1 yr 7 mos · Noida Area, India

• Business requirements analysis and estimation, Top-level Design and co-ordination of the software life-cycle (Agile methodology) activities.
• Doing Design, Coding, testing and reviews for the minor and major enhancements
• Completing multiple projects with short life cycle of 3-6 months with compressed timelines.
• Interact with overseas counterparts and clients to ensure development & maintenance.
• Worked on performance improvement of real time telecom application.
• Implementing various POC’s as the environment was new to the whole team and many interface need to be developed.

Jan 2007 – Feb 2010 · 3 yrs 1 mo · Noida Area, India

• Working closely with the Business Analyst to understand the requirements and developing them in a given time frame.
• Coding in Spring Hibernate Struts framework.