Rajesh Patel

Operations Associate

Gurugram, Haryana, India11 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proficient in cross-platform OS support.
Strong background in vendor management and operations.
Experienced in troubleshooting complex IT issues.

Stackforce AI infers this person is a proficient IT professional specializing in system administration and technical support within the SaaS industry.

Contact

Skills

Core Skills

Technical SupportSystem Administration

Other Skills

JamfZoomMac OSWindowsVendor ManagementNetwork TroubleshootingCisco VPNOktaGoogle WorkspaceIdentity and Access Management (IAM)Root Cause AnalysisService-Level Agreements (SLA)Incident ManagementCommunicationSingle Sign-On (SSO)

About

Experienced Desktop Support & System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Vendor Management, Operations Management, Microsoft Excel, and Analytical Skills. Strong information technology professional with a CCNA focused in System, Have a great knowledge with cross platform OS (Windows, MacOs and Ubuntu.)

Experience

11 yrs 2 mos

Total Experience

2 yrs 3 mos

Average Tenure

5 yrs 1 mo

Current Experience

Coursera

3 roles

IT System Administrator

Promoted

Mar 2026 – Present · 2 mos

IT Support Specialist II

Promoted

Dec 2023 – Mar 2026 · 2 yrs 3 mos

IT Support Specialist I

Apr 2021 – Mar 2026 · 4 yrs 11 mos

JamfZoomTechnical Support

Vda infosolutions pvt. ltd. (@ cognizant technology solutions)

Mac Administrator

Nov 2019 – Apr 2021 · 1 yr 5 mos · Hyderabad Area, India

Responsible for diagnosing, testing and repairing all versions of Mac OS and Windows.
Updating and maintain of patches, applications on the Mac laptop / Desktops and mobile devices using centralised Apple Servers.
Supporting and troubleshooting Mac applications like Workgroup Admin, Configuring Mail chat and Configuring File Vault and firewall
Working on ARDP, inSynch backup tool, Adding Mac to Domain and other Mac OS X tools like profile manager.
Install, repair, maintain, and upgrade Apple Desktop and Notebook Computers, Perform maintenance on printers.
Mobile device support for iPhone, iPad and Android phones.
Vendor Management Hardware support for Mac and Windows Laptop, Desktop and Printers.
Troubleshooting Wired and Wireless Network connections.
Configuring and Troubleshooting Cisco VPN & Apple VPN services.