Sep 2022 – Nov 2025 · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• ●Set up and managed end-to-end Payment Gateway and Bank reconciliation processes.
• ●Automated reconciliation and posted daily transactions in SAP.
• ●Managed financial planning, budgeting, forecasting, and long-range planning.
• ●Provided analytic support and developed insights to guide revenue displacement.
• ●Opened and managed 40+ Escrow accounts and ensured regulatory compliance.
• ●Performed regular Escrow reconciliations for accuracy and transparency.
• ●Built new business processes and automated operations to improve efficiency.
• ●Managed cross-functional teams and supported product development financially.
• ●Handled AP/AR for Escrow and PGs, including vendor management.
• ●Recognized revenue per accounting standards.
• ●Supported statutory and IFC audits with accurate documentation.
• ●Assisted audits by sharing financial and operational data.
• ●Created MIS reports to support management decisions.
• ●Led projects from start to finish with timely delivery.
• ●Used MySQL and Databricks for data analysis and reporting.

Apr 2022 – Sep 2022 · 5 mos · Bengaluru, Karnataka, India

• ●Defined and implemented scalable financial processes to improve efficiency
• ●Managed lender repayments and PG settlements, ensuring accurate fund flow.
• ●Preparation of AOP, ARR, MRR, Budget vs Actuals
• ●Automated repayment processes, saving 3 FTEs and improving efficiency.
• ●Ensured timely disbursements to both institutional and individual lenders.
• ●Monitored repayment schedules and resolved coordination issues.
• ●Reconciled large volumes of payment data across systems.
• ●Worked with teams to investigate and resolve repayment variances.
• ●Prepared audit-ready reports and maintained detailed documentation.
• ●Coordinated with accounting and treasury for liquidity and fund routing.
• ●Handled lender queries with accurate and timely responses.
• ●Maintained repayment records for regulatory compliance.
• ●Completed multiple tasks within tight deadlines.

Feb 2018 – Apr 2022 · 4 yrs 2 mos · India

• ●Led CoE initiatives to improve finance processes and implement best practices.
• ●Headed finance onboarding for PAN India restaurants.
• ●Preparation of AOP, ARR, MRR, Budget vs Actuals
• ●Set up and managed finance query resolution for restaurants across India.
• ●Supervised a team of 40+, driving daily operations and performance.
• ●Supported internal, statutory, IFC audits and compliance.
• ●Participated in due diligence by providing financial data.
• ●Used Snowflake, MySQL, and Redash for reporting analysis.
• ●Reconciled over 6 crore PG transactions monthly, ensuring system accuracy.
• ●Created dashboards and reports to track performance and compliance.
• ●Prepared and processed weekly PAN India restaurant payout files and MIS
• ●Led end-to-end payment processes with strict SLA and regulatory compliance.
• ●Oversaw KYC documentation and ensured verification aligned with regulations.
• ●Automated finance workflows to reduce manual tasks and boost efficiency.

Nov 2015 – Feb 2018 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• ●Conducted country risk analysis to support underwriting decisions.
• ●Prepared bound insurance documents, invoices, and endorsements per standards.
• ●Supported underwriting by reviewing applications and identifying risks.
• ●Verified policy coverages for accuracy and regulatory compliance.
• ●Handled full policy administration, including data entry and updates.
• ●Issued accurate policy documents based on underwriting and client needs.
• ●Managed KYC processes to ensure client verification and compliance.
• ●Processed claims by reviewing documents and coordinating with stakeholders.
• ●Handled policy renewals and declines based on underwriting reviews.
• ●Maintained accurate records and ensured compliance across functions.

Aug 2015 – Nov 2015 · 3 mos · Greater Bengaluru Area · On-site

• ●Performed KYC analyses to verify client identities and ensure compliance.
• ●Indexed and organized invoices for efficient processing and reporting.
• ●Investigated payment discrepancies to resolve client and finance issues.
• ●Created invoices in line with company policies and client contracts.
• ●Managed payment recovery and clearance using ERP systems like SAP.
• ●Conducted process checks to ensure efficiency and compliance with procedures.
• ●Processed and tracked credit memos for adjustments and reconciliations.
• ●Monitored SLA and TAT targets to ensure adherence.
• ●Coordinated with teams to resolve billing and payment issues.
• ●Maintained accurate documentation for financial transactions and compliance.

Apr 2014 – Aug 2015 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Roles & Responsibility –
• ●Indexed invoices for accurate documentation and efficient processing.
• ●Verified and resolved payment discrepancies in coordination with stakeholders.
• ●Completed client payment clearance using ERP systems like Oracle.
• ●Processed vendor payments via bank transactions, including bulk disbursements.
• ●Ensured successful payment initiation and completion from the bank.
• ●Met SLA and TAT requirements throughout the payment lifecycle.
• ●Monitored and tracked payments, including successful and rejected transactions.
• ●Communicated payment statuses to clients and resolved issues swiftly.
• ●Collaborated with finance and operations teams for payment processing.
• ●Maintained organized records and audit trails for transparency and compliance.