Jun 2021 – Apr 2022 · 10 mos · Gurugram, Haryana, India

• Acquire & transfer knowledge from SME (Internal/Client) to other colleagues
• Develops training material and documentation for global support in the ongoing environment
• Prompt response to queries from Internal or External stake holders
• Responsible for resolving complex customer/client issues, including conducting research,
• analyzing trends, and following standard operating procedures (SOPs) in the ongoing client environment.
• Ensure consistent productivity & accuracy performance as per team requirements
• Review/Update Standard Operating Procedures (SOP’s)
• Helps identify and implement ideas for process improvements
• Follow Data Security and Code of Conduct standards
• Ensure compliance to Time entry & MIS guidelines
• Adherence to team schedule and leave plans
• Interact with client contacts or third party contacts (as per requirement)
• Actively participate in client calls/ meetings
• Provide floor support to other colleagues.
• Provide quality audit feedback for other colleagues
• Live / Demonstrate values at all times

Nov 2017 – Jun 2021 · 3 yrs 7 mos · Cyber city, gurugram

• Supporting BT Business UK based Billing.

May 2013 – Nov 2017 · 4 yrs 6 mos · Gurgaon, India

•  Searching Current openings of the companies from the different portals.
•  Contacting HR and taking permission to post out their company openings on our portal.
•  Formatting the jobs on Excel.
•  Posting the jobs on our portal.
•  Co-ordinate with the Managers & Clients.
•  Handling Recruitment Data and managing job portals database.
•  Addressing Client queries regarding Job postings.
•  Socialize the content of portal routed through marketing team on our social websites.
•  Increase Portal Visits.
•  Personal File & Score Management.
•  The work involves sales of the online recruitment solutions; Job Postings & Resume Database Access (India) to corporates and Consultancy firm from recruitment perspective.
•  Identifying sales opportunities through extensive research (Jobsites/Google/Hoovers/Factiva) thereby generating leads, Cold calling, negotiation, closing on commercials and deals.
•  Assessing client requirements and then customizing recruitment solutions/packages as per their needs
•  Creating database of clients through enhanced outbound calls and maintaining the database of the leads generated and make regular follow ups with them
•  Building and maintaining strong relationships with all potential and existing clients
•  Preparing daily, weekly, and monthly reports

Aug 2012 – Apr 2013 · 8 mos · New Delhi Area, India

• Maintaining attendance and Salary Sheet.
• Issuing letter and Documentation work.
• Handling Recruitment for different Airlines Company Line BWFS, AISATS, CAMBATA, and CELEBI
• Handling Recruitment Data and managing job portals data base
• Taking telephonic round of interviews and check the skills set of the candidates.
• Co-ordinate with the Managers.
• Shortlisting the candidates according to the profiles.
• Joining Formality
• Induction and Orientation.
• Admin responsibility like Traveling Plan, Stationary, ID Cards.
• Verification of Traveling Bills.