Jan 2023 – Dec 2025 · 2 yrs 11 mos

Jul 2018 – May 2023 · 4 yrs 10 mos

Apr 2016 – Jun 2018 · 2 yrs 2 mos · India

• Led the Satmetrix R&D center in India, onboarded 40+ engineers delivered multiple large product releases successfully entirely from Bangalore
• Provide global leadership by managing India country operations - product development, professional services, support, cloud ops and app ops in Trivandrum and Bangalore
• Strategized and successfully executed migration to AWS
• Build a scalable/Reliable/ Self-serviceable /Trial to buy SaaS application and migrated 400+ customers from legacy platform to new platform
• Lead the team in implementing Omni channel and predictive NPS model using machine learning algorithm
• Managed vendors, OEM’s and successfully white Labelled the services
• Build enterprise service bus using Informatica
• Brought in 3-month release cycles of SaaS product and mastered the art of doing more with less
• Innovated on engineering process for offshore delivery, standards, agile/scrum, risk-based testing, automation, testing in production, scorecard, etc
• Created a new tier of Customer success team which caters customer from India
• Successfully transformed profession service from hours driven organization to SLA driven organization
• Helped building Sales operation and marketing operation teams in India that helped us inbound and sales by 2 folds
• Guest lecturer in Bits-Pilani, Manipal University and VTU

Nov 2013 – Jan 2016 · 2 yrs 2 mos

• · Developed warehouse using ElasticSearch with Real Time Analytics Dashboard/scorecards.
• · Build Sparkscore, NPS based on social media sentiment analysis and analytics
• · Lead an initiative to re-write and standardize the user interface for the product.
• · Simplified user journey using self service interface
• Build a framework and migrated GWT- (google web tool kit) to backbone/Booststrap and Flex->Hi-chart
• · Re-wrote all the rendering templates and implemented Responsive UI that supports for all devices
• · Brought in 3-month release cycles of SaaS product and mastered the art of doing more with less
• · Built an end to end CI and automation framework that helped to increase coverage and reduce deployment time by 80%
• · Innovated on engineering process for offshore delivery, standards, agile/scrum, risk-based testing, automation, testing in production, scorecard, etc

Jun 2011 – Oct 2013 · 2 yrs 4 mos

• · Fine-tuned and stabilized the product by focusing on Performance, Reliability and scalability
• · Led a project to migrate from Oracle to MySQL
• · Build best practices using Algorithms analysis and code time complexity and successfully implemented as part of performance engineering best practices
• · Build a performance environment and strategy to handle 10000 virtual users completing the survey concurrently.
• · Build a longevity test strategy to ensure the production environment stays up and running continuously with average load for 7 working days
• · Implemented a new regression test process that reduced the hot fix cycle from 3 weeks to 1 week
• · Implemented TestComplete that helped manual test engineers to automate test and helped to improving the test coverage
• · Implemented an integrated automation suite using Selenium and SikuliX that helped use to capture the screenshots that helped us to find UI alignment issues which is extremely important for survey.

Jun 2006 – May 2011 · 4 yrs 11 mos

• · Leading large scale, independent verification and validation engagements for external Clients covering Application Performance testing, Functional/Regression testing, and Test Automation.
• · Managing the GOC’s with accountability for business development, operations management, profitability and growth from QA prospective
• · Work along with the Marketing plan and strategies. Developing engagement proposals and detailed engagement plans and schedules. Negotiate with clients during pre-contract signing
• · Ensuring Practice and engagement compliance, training, testing and marketing requirements have been met.
• · Participating with senior management to establish team's strategic plans and objectives
• · Responsible to manage, lead and motivate high potential testing teams.
• · Developing Best practices to implement best of breed solutions, architecture, models and methodology
• · Developing the Centre of excellence for quality and testing

Jan 2003 – Jan 2006 · 3 yrs

Jan 1999 – Jan 2002 · 3 yrs