May 2011 – Jan 2015 · 3 yrs 8 mos · Middle East & North Africa (MENA)

•  Responsibilities:
• 1- Drive technical relationships with key customer accounts, acting as the Technical Account Manager whilst focusing on business development opportunities.
• 2- Act as a Technology Evangelist/Trusted Security Advisor.
• 3- The role primarily consists of providing technical support in sales presentations, product demonstrations and installations, identification of the appropriate McAfee solutions for customers,
• and production of RFI responses and technical proposals across the complete line of McAfee products.
• 4- Required to scope and potentially deliver technical services (consultancy and education) for customers and partners. This could encompass Requirements Analysis, Planning, System
• Architecture/Design, Installation, Configuration, Development/Integration, Testing, Deployment, Troubleshooting, Tuning, Ongoing Support/Refinement, Knowledge Transfer, Documentation etc.
• 5- Develop full knowledge of McAfee products to ensure optimal technical support in pre-sales situations.
• 6- Maintain technical/industry expertise in IPS and Risk Management technologies and solutions.
• 7- Engage customer audience when presenting McAfee products & services.
• 8- Demonstration of our solutions through on-site customer presentations and evaluations.
• 9- Produce technical documents and proposals.
• 10- Installation & configuration assistance, where customer warrants need for ‘Proof-of-Concept’ Evaluation.
• 11- Build a close working relationship with sales and technical colleagues within McAfee and our key partners.
• 12- Develop strong relationships in key customer accounts.
• 13- Update and deliver technical training to sales colleagues.
• 14- Development of professional and personal skills, as relates to major function, related technologies, product and career advancement.

May 2009 – May 2011 · 2 yrs · Egypt

•  Responsibilities:
• 1- Design of security system including hardware and software configuration, estimate of system costs.
• 2- Actively participate in presales technical engagement with chosen customer and lead the development of technical proposals in line with customers needs, coordinating with other BU's/departments as necessary.
• 3-Transfer customer requirements into a technical plan based on company's products and service portfolio.
• 4- Making demo’s for different type of security products.
• 5-Follow up Implementation of customer solution after purchase.
• 6- Handle site surveys in alignment with sales team.
• 7- Act as technical resource for sales and prospects as they navigate their way through the sale cycle.
• 8- Effectively handle all presales duties such as demo presentations, proof of concept, RFI/RFP and assist in the technical sales process.
• 9- Support sales team in customers meeting and presenting the company's solutions.
• 10- Maximize company added value to be highlighted to sales team during RFP writing.
• 11- Aided in enforcement and technical support to customers.

Oct 2008 – May 2009 · 7 mos · Egypt

•  Responsibilities:
• 1- Actively participate with L3 maintenance engineers during the mobile maintenance process from the scratch.
• 2- Hold periodic training for L3 maintenance engineers to explain the most professional way to trace the mobile problem by using schematics and flowcharts.
• 3- Updated the company database with the latest software versions throw a direct contact with Nokia abroad.