Ranjeet Saini

CTO

Etobicoke, Ontario, Canada22 yrs 5 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

22+ years in Application Software Development and Data Analytics.
Expert in Contact Centre Solutions and Cloud Deployments.
Proficient in AWS, Genesys, and AI technologies.

Stackforce AI infers this person is a SaaS and Telecommunications expert with a focus on cloud-based contact center solutions.

Contact

r_saini50@hotmail.com LinkedIn

Skills

Core Skills

Amazon ConnectAwsGenesys PureconnectMicrostrategyData Analytics

Other Skills

Agentic AIAmazon BedrockAmazon DynamodbAmazon LexAmazon Web Services (AWS)Amazon pinpointApplication Load BalancerArchitecture ReviewsC#.NETCDPContact Center TechnologyDHCPDNSDevOpsDocker

About

Having 22+ years experience in Application Software Development, Data Analytics, Contact Centre Solutions (Amazon Connect & LEX Bot, Genesys PureConnect, Genesys Cloud CX, Google CCAI and Dialogflow, NICE CXone Studio, NICE CXone Mpower Bot Builder, Zoom Contact Center), Agentic AI (PhiData, LangFlow & LangGraph), Model Context Protocol (MCP) Client/Server, Business Intelligence, MicroStrategy Visualization, Kubernetes, AWS, Serverless Application Model, Lambda, Terraform, Python & Selenium and Datacom/Telecom Product/Chipset like Wireless (802.11/WiFi/Zigbee) Enterprise Access Point, AP with WLAN Network Controller, WLAN Radio Switch, WLAN Indoor/Outdoor Bridge, xDSL Gateway/Router, IP-DSLAM, VoIP Phone and Gateway, Cloud APIs, NMS/EMS, Embedded WLAN chipset and also in service based telecom application (System Provisioning, IVRs and Voice/Video Messaging, Session Boarder Controller, REST APIs, XML, Web Services) and Cloud (AWS/Azure/GCP) deployments.

Experience

22 yrs 5 mos

Total Experience

2 yrs 11 mos

Average Tenure

5 yrs 8 mos

Current Experience

Infosys

2 roles

Senior Technology Architect

Promoted

Apr 2023 – Present · 3 yrs 2 mos

Expert in Amazon Connect, LEX Bot (GenAI & Conversational AI), Genesys PureConnect & Genesys Cloud CX, NICE CXone Mpower Bot Builder, Agentic AI (PhiData, LangFlow & LangGraph), Model Context Protocol (MCP) Client/Server, Lambda Function, Amazon Bedrock, Hugging Face AI Development, Terraform, AWS Serverless Application Model (SAM), Contact Centre Solution Design, Migration, Development and Support.

Amazon ConnectSecuritySoftware DevelopmentAmazon Web Services (AWS)Amazon LexAmazon Bedrock+20

Technology Architect

Oct 2020 – Apr 2023 · 2 yrs 6 mos

Working on Genesys Digital Social Media Integration (Facebook, Twitter & WhatsApp) project for deployment of Social Media Processor, Shim Server and WebSocket API Gateway on AWS using Application Load Balancer and ECS Fargate service.
Previously worked on Genesys project “Support for historical data in CX Insights designer offering” using MicroStrategy as developer, created Jenkins Pipeline for Python & Selenium framework for Dashboards automation. Updated PureConnect CX Insights Data Models & Data Dictionary for additional information Insights Attributes and Facts.

Genesys PureConnectContact Center Technology

Genesys

2 roles

Staff Software Engineer

Promoted

Jul 2018 – Oct 2020 · 2 yrs 3 mos

Worked as IC role in Data Analytics. Experienced in Kubernetes/Helm Charts/Docker, Python & Selenium, C#.NET, MicroStrategy Dashboards, BlackDuck, MS SQL Server, Oracle, Jenkins (CI/CD), Linux/Windows OS and Contact Center Software Solutions.

Genesys PureConnectContact Center TechnologyKubernetesDockerPythonSelenium+6

Sr. Software Engineer

Aug 2016 – Jul 2018 · 1 yr 11 mos

Working as IC on Analytics DPs.

Genesys PureConnect

Interactive intelligence

Sr. Platform Engineer

Aug 2016 – Jul 2017 · 11 mos · Hyderabad Area, India

Worked as senior platform engineer on InIn innovative Contact Center solution.

Genesys PureConnect

Qualcomm

Engineer, Staff/Manager

Apr 2012 – Nov 2015 · 3 yrs 7 mos · Hyderabad Area, India

Leading Qualcomm's different MSM based (Snapdragon) WLAN chipsets and protocol testing on Android and Firefox platforms.
Worked on EAP-SIM/AKA/AKA', 802.11k/r/v, P2P/WFD, TDLS test planning and testing.
Worked on Google L release features.
Worked on build & Integration for WLAN/BT FW/Host Releases.

Agnity,inc

Engineering Manager

Sep 2007 – Apr 2012 · 4 yrs 7 mos · Noida Area, India

Responsible to build team and move product and system development and testing technologies to the Noida development (R & D) center.
Responsible for automation framework development and testing processes and org process documentation.
Worked on SMB Gateway for VoIP, SIP, CAC, L2/L3, Firewall, VPN, IPsec features and NMS/EMS of Integrated Switch/Router/VoIP product.
System Provisioning. and Video/Voice Messaging System.
ZigBee Smart Energy and WiFi products.

Conexant systems

Project Leader

Jan 2006 – Sep 2007 · 1 yr 8 mos · Noida Area, India

To manage the team of 19 to 20 engineers (Engineering Test, Conformance and Test Automation) for testing/automation of Conexant’s WLAN Business Unit for all WiFi client NICs, xDSL, VoIP-DSL-Router, VoIP-Phones and Embedded chipset projects (Digital Camera, Printer and Mobile phones etc.) with various interfaces like: PCI, SPI, SDIO and USB.
Guide to prepare Test Beds for new WiFi, IEEE-Standards (802.11n, 802.11r and 802.11k) and Proprietary Features like: LPIT (Low Power Image Transfer, Voice Aware Power Save Mode, CCX-v3/v4.
Answerable for all the ISO/CMMi Level-3 process and related queries in the assessment/appraisal.
Testing team skill set (Testing Efficiency, Test Plans Development, Test Analysis Matrix, Training & Presentations Skills and Test Reports) improvement.

Meru networks

Senior QA Engineer

Aug 2005 – Jan 2006 · 5 mos · Bengaluru Area, India

To lead the team of 5 to 7 people for IP/VLAN/Security/VoIP (WPA/WPA2/802.1X/WEP) testing.
Supporting to team for all new feature testing and test cases design.
Supporting for the technical issues.
Weekly status report from all the engineers.

Accton

Network Test Engineer (WLAN)

Apr 2003 – Aug 2005 · 2 yrs 4 mos · Hsinchu County/City, Taiwan

Worked on WLAN/WiFi products (Enterprise APs, Indoor/Outbridge and Client NIC) testing for IEEE-802.11 protocols like: 802.11b/a/g/e/i/f/s/d and IEEE-802.1 protocols like: 802.1x/q/p/d.