Ranjit Pandit

Operations Associate

Hyderabad, Telangana, India4 yrs 6 mos experience

AI Enabled

Key Highlights

Expert in Trust and Safety protocols.
Data-driven approach to content moderation.
Proven track record in regulatory compliance.

Stackforce AI infers this person is a Trust and Safety Specialist with a focus on content moderation and regulatory compliance.

Contact

ranjit700121@gmail.com LinkedIn

Skills

Core Skills

Trust And SafetyRegulatory Compliance

Other Skills

Data AnalysisContent ManagementMicrosoft ExcelMicrosoft WordTypingManaging AssociatesSubject Matter ExpertsPower BI DesktopDAX (Data Analysis Expressions)Power Query (ETL & Data Transformation)Data ModelingData Visualization & Dashboard DesignInteractive Dashboards (Drill-down, Drill-through)Power BI Service (Publishing, Workspaces, Sharing)Conditional Formatting

About

As a Senior Associate at Accenture, I focused on trust and safety by evaluating and moderating user-generated content to ensure compliance with platform policies and community standards. Collaborating with senior management, I provided recommendations on escalated cases, contributing to the enhancement of safety protocols and adherence to regulatory guidelines. Holding an MBA in Marketing from Maulana Abul Kalam Azad University of Technology, I bring a data-driven approach to operational processes. Supported by advanced certifications in Excel, I leverage skills like conditional formatting, data validation, and sorting to refine workflows and address content moderation challenges effectively.

Experience

4 yrs 6 mos

Total Experience

1 yr 4 mos

Average Tenure

4 mos

Current Experience

Tech mahindra

Senior Quality Associate

Jan 2026 – Present · 4 mos · Ahmedabad, Gujarat, India · On-site

Regularly reviewing a sample of decisions made by content moderators (e.g., text, images, videos) to verify they align with community guidelines.
Identifying and categorizing common moderation mistakes, such as False Positives (wrongly removing safe content) and False Negatives (missing harmful content).
Investigating why specific errors occur—whether due to unclear policies, lack of training, or technical bugs—and proposing solutions.
Leading meetings with moderation teams to discuss "gray area" cases and ensure everyone interprets ambiguous policies the same way.
Providing data-driven insights to Policy and Product teams to help refine community standards or improve moderation tools.
Monitoring key metrics like Accuracy Rate, Overturn Rate (how often decisions are reversed on appeal), and Consistency across different shifts or regions.

Trust and SafetyRegulatory ComplianceData AnalysisContent Management

Accenture

Senior Associate

Dec 2023 – Nov 2025 · 1 yr 11 mos · Hyderabad, Telangana, India · On-site

Served as a Subject Matter Expert (SME), guiding analysts on complex content decisions and policy application.
Reviewed high-risk content related to hate speech, harassment, misinformation, and graphic imagery.
Handled escalations, conducted quality checks, and improved review consistency across teams.
Monitored SLA performance, accuracy benchmarks, and compliance requirements to ensure operational excellence.

Regulatory ComplianceMicrosoft ExcelTrust and Safety

Genpact

Process Associate

Jun 2022 – Dec 2023 · 1 yr 6 mos · Hyderabad, Telangana, India · On-site

Identified and eliminated hate speech, harassment, graphic violence, and adult content to ensure a safe online environment.
Tracked and reported metrics on flagged content and user engagement to management for informed decision-making.
Analyzed data to uncover patterns in user behavior and content violations, refining moderation strategies effectively.

Regulatory ComplianceMicrosoft Word

Authbridge

Operations Associate

Sep 2021 – Jun 2022 · 9 mos · Gurugram, Haryana, India · Remote

Collected and verified essential documents, including identification and certificates, to ensure compliance.
Engaged with employers and educational institutions to confirm the accuracy of information.
Managed sensitive data securely, adhering to data protection regulations and best practices.
Completed verifications within specified timelines, contributing to efficient operational processes at AuthBridge.

Regulatory ComplianceTyping