Ravi Kumar

Operations Associate

Noida, Uttar Pradesh, India9 yrs 2 mos experience
Highly Stable

Key Highlights

  • Strong problem-solving skills in customer service.
  • Proficient in handling escalations and complaints.
  • Experienced in managing customer support operations.
Stackforce AI infers this person is a Customer Support Specialist with a focus on operational efficiency in service-oriented industries.

Contact

LinkedIn

Skills

Core Skills

Customer SupportProblem-solving

Other Skills

KRAShrinkageMarketing OperationsBack Office OperationsReport PreparationTypingProcess OperationsTicket OperationsTeam EffectivenessService Desk ManagementExecutive Operations ManagementEnglishJira Service DeskBack-end OperationsVoice Processing

Experience

9 yrs 2 mos
Total Experience
2 yrs 6 mos
Average Tenure
2 yrs
Current Experience

Nokia india pvt ltd

cco

Jun 2024 – Present · 2 yrs

Paytm

Operation executive

May 2021 – Present · 5 yrs 1 mo · Noida, Uttar Pradesh, India · Remote

  • Handling loan related Queries and complaints within a time to make companies good will better
KRAShrinkageCustomer SupportProblem-solving

Tech mahindra

2 roles

Customer Service Analyst

Jul 2018 – Nov 2020 · 2 yrs 4 mos

  • call handling

Customer Service Specialist

Jun 2018 – Dec 2020 · 2 yrs 6 mos

Concentrix daksh services india pvt. ltd.

Customer Service Specialist

Nov 2016 – Jun 2018 · 1 yr 7 mos

Concentrix

Customer Service Representative

Nov 2016 – Apr 2018 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

  • inbound call handling

Education

Ch charan singh university

Bachelor of computer application BCA — Computer application

Jul 2010 – Jun 2013

DEEN DAYAL COLLEGE OF MANAGEMENT,,MUZAFFARNAGAR

Bachelor of Computer Applications — COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

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