May 2025 – Present · 1 yr · On-site

• Job Description
• The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and resolving hardware, software, and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures, and maintains IT equipment, monitors system performance, and coordinates with vendors and internal teams to ensure IT infrastructure
• Duties & Responsibilities
• Technical Support & Troubleshooting
• Provide first-level technical support for hardware, software, network, and system issues.
• Diagnose and resolve technical problems via phone, email, remote tools, or in person.
• Log, track, and manage support tickets ensuring timely resolution.
• Hardware & Software Management
• Install, configure, and maintain laptops, desktops, printers, scanners, and etc.
• Perform software installation, updates, and patches according to IT policies.Ensure all devices are functioning effectively and securely.
• Network & System Support
• Assist in monitoring network performance, connectivity, and security.Troubleshoot Wi-Fi, LAN, VPN, and other connectivity issues.
• Support user account management including password resets and access permissions.
• User Support & Training
• Provide guidance to employees on proper use of systems and applications.
• Conduct basic IT induction for new employees (email setup, system access, policies, etc.).
• Maintenance & Monitoring
• Perform routine checks on systems, backups, antivirus, and security updates.
• Maintain IT inventory including hardware, software licenses, and accessories.
• Ensure compliance with company IT policies and cybersecurity best practices.
• Coordination & Administration
• Coordinate with vendors for repairs, service renewals, and procurement.
• Support IT projects such as system upgrades, migrations, and new software rollouts.
• Maintain accurate records of IT assets, service logs, and user requests.

Feb 2024 – Jun 2025 · 1 yr 4 mos · On-site

• 🕘 Start of the Day
• 1️⃣ Check System Health & Alerts – Review system dashboards, monitoring tools and errors or failures.
• 2️⃣ Install, configure, and maintain hardware (laptops, desktops, printers, etc.) and software applications.
• 3️⃣ Manage and troubleshoot network infrastructure, including LAN, VPN, Wi-Fi, Issue & configurations.
• 4️⃣ Check Email & Ticketing System – Prioritize IT service requests and urgent system issues.
• 5️⃣ User Management – Add, modify, or disable user accounts in Active Directory (AD) & Manage Print Server.
• 6️⃣ System Updates & Patch Management – Deploy OS updates, security patches, and firmware upgrades.
• 7️⃣Monitor system performance and security, implementing necessary updates and patches.
• 8️⃣Manage Cloud & Virtualization – Scale cloud resources (AWS, Azure) or manage VMware/Hyper-V environments.
• 9️⃣Provide IT support to employees, resolving hardware, software, and connectivity issues.
• 🔟Manage IT asset inventory, including procurement, maintenance, and decommissioning
• 🔢Support IT onboarding and offboarding processes for employees
• 🔢Coordinate with external vendors and service providers for IT-related requirements
• Document IT policies, procedures, and best practices
• 🚨 Incident Response & Troubleshooting
• 1️⃣1️⃣ Investigate System Failures – Resolve server crashes, application errors, or hardware issues.
• 1️⃣2️⃣ Monitor Performance – Optimize CPU, RAM, disk usage, and troubleshoot bottlenecks.
• 1️⃣3️⃣ Respond to Security Threats – Take action on malware alerts, phishing attempts, or unauthorized access.
• 1️⃣4️⃣ Conduct Disaster Recovery (DR) Drills – Simulate system failures and test recovery plans.
• 📑 Documentation & Reporting
• 1️⃣5️⃣ Update System Documentation – Log system changes, configurations, and troubleshooting steps.
• 1️⃣6️⃣ Prepare Security & Compliance Reports – Ensure compliance with IT policies.
• 🔄 End of the Day Wrap-Up
• 1️⃣7️⃣Review Pending Tasks – Update tickets, escalate unresolved issues, and plan for the next day.

Aug 2023 – Feb 2024 · 6 mos · On-site

• My Daily Responsibilities.
•  The installation, configuration and on-going usability of desktop / Laptop /Workstations, peripheral equipment, and software.
•  End Users support and technical problem on software, hardware, and network troubleshooting to 1000+ end users. tech support for all users’ workstations, Laptops, Desktops, printers, servers, wireless Devices installation, updates, patches etc.
•  Troubleshoot and resolve technical issues related to hardware, software, telecom, and network – Windows 10,11OS Desktop, Email (Outlook, Teams O365), Active Directory Support of handheld devices / Smartphones including Android and iPhone.
•  Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service troubleshoot, user account login issue, password reset, user account lock and unlock, Support VIP Users.
•  I have Good Knowledge & Manage (OS) Window – 10, Window -11 and Basic knowledge deployment tool.
•  Fix Error- BSOD- Blue Screen, Booting Error, Drive Partition Error, Hanging Issue, Low Space Issue.
•  Storage Management- Disk Management, Shrink & Extend, Disk Partition, Raid System, Data Sharing.
•  Troubleshooting and providing technical support to employees and services Monitor Client health.
•  Information Technology Equipment Warranty Status Manage & Lock the case HP, DELL, Cisco others.
•  Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
•  Installation, configuration and maintain of IP Network Printer, & any Local Printer and Scanner Support.
•  Document IT processes, procedures, and Mange all Vendors Billing Process Manage All Vendors Services.
• Monitoring of infrastructure components and application Software performance.
•  Performed active directory user/computer accounts and group policy management.
•  VIP Users Support Custom Government Officer, GOVT Railway Team.
• Day to day work reporting to IT Manager.