Aug 2020 – Present · 5 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

• Deployed, configured, managed and debugged Cisco's firewall products for multiple Fortune 500 companies - Adaptive Security Appliance (ASA), Firepower Threat Defense (FTD) and Firepower Management Center (FMC)
• Handling critical severities and outages and helping customer to fix network issues involving firewalls.
• Working hands-on with network tools like wireshark or nmap which helps troubleshoot issue at with protocols like HTTP, TCP/IP, SSL/TLS or DNS
• Responsible for coordinating/driving complex technical issues with cross-functional technology teams / BU / Engineering while working on critical escalations from various customers with issues on firewall products.
• Contributed to Internal Field Testing (IFT) for Firepower to identify bugs before public release of software (tested FTD, FMC, FXOS, ASA, and Sourcefire)
• Collaborated with software engineers and product managers to identify bugs and deliver patches to customers.
• File defects and write signatures to automate the detection process for the firewall product

Jan 2020 – Jun 2020 · 5 mos · Bangalore · On-site

• Led research into common challenges in analysing logs workflows to ensure scope of the project accurately addressed real world pain points.
• Worked with a team of 5 to design, develop and test internal tool to automate visualisation of log bundles for Email Security Appliance in a UI in a controlled lab environment.
• Used technologies like Flask- Python framework, UI Components from HTML, CSS and Bootstrap, Regex for string matching and Docker to run the application as a container on Private cloud infrastructure.