Jun 2024 – Apr 2025 · 10 mos · United Arab Emirates · On-site

• 1) Delivery Ownership
• Own end-to-end delivery against scope, timeline, and quality.
• Maintain the single source of truth (plan, RAID, decisions, MoM) in Zoho Projects.
• 2) Planning & Scope Management
• Translate SOW/BRD into a phased plan with milestones, task breakdown, and dependencies.
• Control scope; run the Change Request (CR) process and impact assessments.
• 3) Schedule & Milestones
• Build/maintain the Gantt & critical path; baseline and rebaseline when approved.
• Track milestone health; drive blockers to resolution before dates slip.
• 4) Stakeholder & Communication
• Map stakeholders (Sponsor, SMEs, IT); set a comms cadence (weekly status, MoM).
• Run structured meetings with agendas, clear outcomes, and documented actions.
• 5) Team Leadership & Resourcing
• Assign work, set expectations, and unblock the team; escalate early when needed.
• Coordinate cross-functional roles (PMO, Dev, QA, Data, Integrations).
• 6) Risk, Issue & Dependency (RAID) Management
• Maintain a live RAID log with owners, due dates, and mitigations.
• Convert risks to actions; track residual risk and decision logs.
• 7) Quality & Acceptance
• Define acceptance criteria per deliverable; gate with reviews and sign-offs (Zoho Sign).
• Orchestrate UAT plan, defect triage, and exit criteria.

Apr 2023 – Jun 2024 · 1 yr 2 mos · Dubai, United Arab Emirates · On-site

• 1. Solution Design: Collaborating with various industries to understand business requirements and design comprehensive Zoho solutions
• 2. Implementation: Implementing Zoho applications as per the requirements and enhance their functionalities.
• 3. Customization and Configuration: Customize Zoho applications including workflow automation, and integration with other systems.
• 4. Integration: Designing and implementing integrations between Zoho applications and 3rd-party systems.
• 5. Training and Support: Provide training to the internal teams and client’s community on Zoho applications, ensuring that client can effectively utilize the implemented solutions. Offer ongoing support as needed.
• 6. Documentation: Creating and maintaining comprehensive documentation for Zoho solutions.
• 7. Best Practices: Provide recommendations for optimizing and enhancing Zoho solutions.
• 8. Project Management: Lead and manage Zoho implementation projects, ensuring timely delivery, budget adherence, and Client’s satisfaction.
• 9. Collaboration: Work closely with various teams, head of departments, and developers to deliver high-quality solutions that meet the company's expectations.
• 10. Troubleshooting: Identify and resolve issues related to Zoho applications, ensuring the smooth functioning of implemented solutions.
• 11. Project and team management: managing complete zoho operation along with dev team and projects.

Apr 2023 – Apr 2023 · 0 mo · Dubai, United Arab Emirates · On-site

Nov 2021 – Apr 2023 · 1 yr 5 mos · Dubai, United Arab Emirates

• Responsible for implementation, customizations and daily administration of all Zoho applications, primarily Zoho CRM, Analytics, Sales IQ and Desk
• Involved in the complete project and software development lifecycle from scoping/requirement gathering, system design, end user testing, assist in training, roll out a user support
• Understand business processes and requirements of internal teams to implement and customize variou modules in the relevant Zoho Application
• Communicate with external parties to source or communicate information as required
• Create and maintain automation using workflows, custom functions and widgets
• Develop and manage user access privileges, homepage dashboard, module and field level customizations
• Develop and maintain sync integrations between applications in the Zoho platform
• Work with in-house web developers to resolve any issues with lead capturing from webform CRM fields, either through third-party APls or coding
• Investigate and troubleshoot day to day issues in leads and opportunities management, contacts, companies and the overall functionality of Zoho CRM
• Test changes and solutions in development environments (sandbox) prior to go-live
• Test fixes to ensure bugs and issues have been resolved
• Provide general support for all enterprise applications
• Provide on-site support for ad hoc requests, coding, live chat, lookup and company module data sync between CRM, Books and Analytics
• Work with the Zoho Team to troubleshoot any system errors
• Create documentation for changes and updates for end users.

May 2021 – Nov 2021 · 6 mos · Virginia, United States

• 1. Develop and maintain Zoho applications:
• Responsible for creating and maintaining Zoho applications, including but not limited to Zoho CRM, Zoho Books, and Zoho Projects. This will involve coding, testing, debugging, and troubleshooting.
• 2. Customize Zoho applications: Working closely with clients to understand their business needs and customize Zoho applications to meet their requirements. This may involve creating custom modules, fields, and workflows.
• 3. Integrate Zoho with other systems: Integrating Zoho applications with other systems such as third-party apps, websites, and databases. This may involve using APls, webhooks, and other integration tools.
• 4. Provide technical support: Providing technical support to clients who are using Zoho applications.
• This may involve troubleshooting issues, providing training, and answering questions about how to use the software.
• 5. Stay up-to-date with Zoho developments: Keeping up-to-date with the latest developments in Zoho applications and identify opportunities for improvement. Attending training sessions and conferences to improve your skills and knowledge.
• 6. Collaborate with other developers: Collaborate with other Zoho developers, as well as project managers, business analysts, and other stakeholders, to ensure that Zoho applications are meeting business requirements.

Feb 2021 – May 2021 · 3 mos · Columbia, Maryland, United States

Sep 2020 – Dec 2020 · 3 mos · Australia

• Develop and maintain Zoho applications: Responsible for creating and maintaining Zoho applications, including but not limited to Zoho CRM, Zoho Books, and Zoho Projects. This will involve coding, testing, debugging, and troubleshooting.
• Customize Zoho applications: Working closely with clients to understand their business needs and customize Zoho applications to meet their requirements. This may involve creating custom modules, fields, and workflows.
• Integrate Zoho with other systems: Integrating Zoho applications with other systems such as third-party apps, websites, and databases. This may involve using APls, webhooks, and other integration tools.
• Provide technical support: Providing technical support to clients who are using Zoho applications.
• This may involve troubleshooting issues, providing training, and answering questions about how to use the software.
• Stay up-to-date with Zoho developments: Keeping up-to-date with the latest developments in Zoho applications and identify opportunities for improvement. Attending training sessions and conferences to improve your skills and knowledge.
• Collaborate with other developers: Collaborate with other Zoho developers, as well as project managers, business analysts, and other stakeholders, to ensure that Zoho applications are meeting business requirements.
• Skills: Zoho Creator Low-Code Platform • Project Management • Zoho One • Customer Support • Process Automation • Zoho Desk • Zoho Finance Suite
• Zoho CRM

May 2020 – Feb 2021 · 9 mos · Hockessin, Delaware, United States

Apr 2020 – Oct 2020 · 6 mos · Greater London, England, United Kingdom

Mar 2020 – May 2020 · 2 mos · Sahibzada Ajit Singh Nagar, Punjab, India

Feb 2020 – May 2021 · 1 yr 3 mos · Tampa, Florida, United States

• 1. Analyzing business processes: Evaluate existing processes within an organization to identify areas fo improvement and automation.
• 2. Designing automated processes: Designing new processes using automation tools and technologies, based on the analysis.
• 3. Implementing automation solutions: Is responsible for implementing the new automated processes and testing them to ensure they are functioning correctly.
• 4. Training employees: Training employees on how to use the new processes and tools, once the automation solution is implemented
• 5. Monitoring and evaluating processes: Continually monitoring and evaluating the automated processes to ensure they are running smoothly and making the desired impact on the organization's efficiency.
• 6. Maintaining and updating processes: Responsible for maintaining and updating the automated processes as needed to ensure they continue to meet the organization's evolving needs.

Mar 2019 – Mar 2020 · 1 yr · Gurgaon, Haryana, India

Mar 2019 – Apr 2019 · 1 mo · Bangalore

• Computer Vision (AI)

Nov 2018 – Jun 2019 · 7 mos

• Computer Vison (AI)

Nov 2018 – Mar 2019 · 4 mos

Aug 2014 – Aug 2018 · 4 yrs · Rajasthan, India