Ridhima Puri

Software Engineer

Bellevue, Washington, United States11 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led AI-driven chatbot reducing call volume by 90%.
  • Increased user base by 30% through post sales enhancements.
  • Secured 1st place in IBM Hackathon for innovative ASL application.
Stackforce AI infers this person is a Software Engineer with expertise in AI, Data Engineering, and Software Development.

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Skills

Core Skills

GolangPythonElastic SearchMachine LearningSoftware Development

Other Skills

Agile MethodologiesAlgorithmsAnalytical SkillsAngularJSAutomated Refund FrameworkBashCC++CSSChatbot DevelopmentCloud ComputingCreative Problem SolvingData AnalysisData ScienceData Structures

About

I am an adept and resolute engineer displaying great leadership qualities. I have been acknowledged for my commitment, problem solving approach and passion for programming in my professional term as a software engineer. I am interested in utilizing my technology background, combined with my MS degree, to work in data engineering and software development roles. Prior to Katz, I worked as a Senior Software Engineer for MakeMyTrip Private Limited. I designed and automated a refund process and communications for tickets generated via IRCTC using a job scheduler based on redis. After careful planning we were able to cover 100% of the bookings that were earlier unresolved. I also improved the Train section line of business so that it had the highest cross selling amongst all products of Goibibo and MakeMyTrip. This improved the post sales experience and attracted 30% more users. Finally, I led the design of a Chat Bot based on Artificial Intelligence and Machine Learning to handle all Train customer queries. This reduced call volume by 90% and increased profits by $3M in less than a year. I have completed my bachelor's in computer science and engineering from Thapar University in India. I am pursuing my master's in management information systems (STEM) from Katz.

Experience

11 yrs 2 mos
Total Experience
2 yrs 2 mos
Average Tenure
5 yrs 7 mos
Current Experience

Amazon

2 roles

Software engineer II

Dec 2022Present · 3 yrs 6 mos

Software Engineer

Nov 2020Present · 5 yrs 7 mos

Fedex services

2 roles

Software Developer II

Feb 2020Nov 2020 · 9 mos · Pittsburgh, Pennsylvania, United States

  • ● Improved efficiency of the process of storing and retrieving application passwords by developing a command-line app in Golang.
  • ● Created Python scripts to gather data used to populate our compliance dashboards, thus reducing the execution time by more than 50%.
  • ● Built near time metrics using Elastic Search and Grafana to capture the non-compliant processes running on our servers.
  • ● Provided Training on Python to various System Teams in FedEx.
GolangPythonElastic SearchGrafana

Intern

Jun 2019Aug 2019 · 2 mos · Coraopolis, Pennsylvania

  • ● Built scripts to capture all the health variables like RAM, CPU usage and the processes of a server using Bash and Python.
  • ● Developed a framework using Grafana, Python, and Splunk to build the health reports and charts of all the jobs running at Jenkins.
  • ● Collaborated all the compliance information in Splunk dashboard using HEC tokens, Data Models, XML, and Pivots.
  • ● Helped in Developing a self-healing infrastructure using Golang, Prometheus, Terraform and Ansible, to minimize time to respond and act.
BashPythonGrafanaSplunk

University of pittsburgh

3 roles

Data Management, Student Position

Mar 2019May 2019 · 2 mos · Greater Pittsburgh Area

  • ● Developed the framework using REST API’s and Python for managing survey participation and report generation of clinical data.
  • ● Cleaned the entire survey data and helped in re-designing of the existing database.
PythonREST API

Student

Aug 2018Feb 2020 · 1 yr 6 mos · Greater Pittsburgh Area

  • Gest Say It: Learning made easy using American sign language (IBM Hackathon) October 2018 – February 2019
  • ● Secured First position in IBM Hackathon 2019.
  • ● Designed an application which converts real time audio or video into ASL by using Machine Learning and Predictive Analysis.
  • ● Designing a Gesture Recognition feature using Image Processing and Artificial Intelligence techniques to interpret ASL.
  • ● Designing a Chat System for two-way communication using Machine Learning and NLP techniques.
  • Insights monitor, social media monitoring (SDLC Hackathon) September 2018
  • ● Led a 5-member team of diverse origins, formulated strategies, assigned roles and managed Project Development.
  • ● Developed an Alerting System, conducted Sentimental Analysis using Bigrams and Machine Learning on user reviews.

Student Experience

Aug 2018Feb 2020 · 1 yr 6 mos · Greater Pittsburgh Area

  • “Gest Say It: Learning made easy using American Sign Language” (IBM Hackathon) October 2018 – February 2019
  • ● Secured 1st place in IBM Hackathon 2019.
  • ● Designed an application which converts real time audio or video into ASL by using Machine Learning and Predictive Analysis.
  • ● Designing a Gesture Recognition feature using Image Processing and Artificial Intelligence techniques to interpret ASL.
  • ● Designing a Chat System for two-way communication using Machine Learning and NLP techniques.
  • “Missing, No More” (Hackathon - Games4Health) October 2018 – March 2019
  • ● Secured 2nd place in Hackathon by developing a game that creates awareness related to Human Trafficking.
  • ● Developed an adaptive game where player advances by creating his own stories and incorrect responses are recorded.
  • ● Developing an evaluation model based on responses chosen by player using Machine Learning and Artificial Intelligence.
  • “Social Media Monitoring” (SDLC Hackathon) September 2018
  • ● Led a five-member team from diverse backgrounds, formulated strategies, assigned roles and managed Project Development.
  • ● Conducted Sentiment Analysis using Bigrams and ML on reviews by customers captured from social media sites.
  • “How is H1B policy affecting international students job searches?” (Course Project) October 2018 – December 2018
  • ● Building, mining and cleaning data collected via web scraping.
  • ● Analyzing the data and understanding the correlations using Factor Analysis and reducing its dimensions.
  • ● Using Predictive Machine Learning models and NLP to interpret impact on U.S. economy and international students

Makemytrip.com

2 roles

Senior Software Engineer

Promoted

Apr 2016Jul 2018 · 2 yrs 3 mos · Gurgaon, India

  • ● Automated Refund and Fraud Detection Framework providing 100% coverage to train bookings.
  • ● Increased user base by 30% via enhancing post sales experience of the Train section line of business.
  • ● Reduced call volume by 90%, thus increasing profits by $3M in one year by introducing a Chatbot to handle queries.
  • ● Developed a platform where users can rent a property (such as Airbnb), which increased MakeMyTrip’s Host network by 10%.
  • ● Achieved highest cross-selling in Train’s Product by enhancing the Communication and Notification Framework.
  • ● Won a Hackathon by implementing Voicing Customer Complaints Project by analyzing the user data.
Automated Refund FrameworkChatbot DevelopmentPost Sales Experience EnhancementSoftware Development

Software Engineer

Jul 2015Mar 2016 · 8 mos · Gurgaon, India

  • ● Managed and maintained impactful projects practicing agile development.
  • ● Collaboratively worked with 20 people to redesign the Bus line of business which resulted in 80% less error rate.
  • ● Redesigned the booking module by reducing the response time to half, thus, increased transaction success rate by 15%.
  • ● Implemented PNR Prediction which drew 30% additional traffic via engagement of non-MakeMyTrip users.

Ascentx software development services pvt. ltd.

Trainee

Jan 2015Jun 2015 · 5 mos

  • ● Collaboratively worked with 25 people on ‘My Signature Book’ used for digital signatures.
  • ● Enhanced existing functionalities of reading the PDF files from the inbox and graphically distinguished them as 'signed' and 'unsigned'.
  • ● Integrated a unit testing framework which ensured product quality and stability by covering 70% of the system.

Education

University of Pittsburgh Katz Graduate School of Business

Master's degree

Jan 2018Jan 2019

Thapar Institute of Engineering & Technology

Engineer's Degree — Computer Science

Jan 2011Jan 2015

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