Jul 2022 – Apr 2023 · 9 mos · New South Wales, Australia · Hybrid

• ✔ Facilitated customized training and support to essential stakeholders regarding a newly configured digital forms system, proficient in communicating concepts effectively to audiences with varying technical expertise.
• ✔ Develop Power BI dashboards for enhanced financial data analysis.
• ✔ Optimized business operations on Smartsheet to monitor request approval delays and identify process gaps.
• ✔ Created flowcharts, process modeling, data flow definitions and business workflow activities using MS Visio to communicate important aspects of the designed processes.
• ✔ Implemented SharePoint sites, document libraries, lists and wikis. Adjusted group permissions to enhance access control for sites, documents, lists and libraries.

May 2022 – Jun 2022 · 1 mo · Macquarie Park, New South Wales, Australia · Hybrid

• ✔ Recording all tickets and service requests, gathering necessary information using efficient ITSM tools like ServiceNow and HPSM. Timely escalating incidents and requests beyond L1/L2 to Level 3 Support teams.
• ✔ Managed onboarding and offboarding user accounts in Microsoft 365 Azure Active Directory, while customizing permissions for each user. Provided clear technical guidance and system upkeep to resolve user questions and issues related to Exchange, SharePoint, OneDrive and other Office 365 tools.
• ✔ Handling internal asset management by tracking, labeling and managing assets, as well as coordinating with external vendors for hardware support.
• ✔ Developing and evaluating technical documents like guides, manuals, reports and inventory systems for maintenance.
• ✔ In charge of onboarding and offboarding users, utilizing domain controller for applying group policies and utilizing active directory for tasks such as password resets, users and PC management.

Aug 2021 – Jan 2022 · 5 mos · Gurugram, Haryana, India

• ✔ Worked for a retail client to help deliver retail media solutions, personalization, category management and provide a robust campaign measurement solution by following A/B testing using actual shopping data.
• ✔ Capture customer behaviors both in-store and online. Analyzing the sales uplift of exposure to the campaign and extrapolating to a wider audience.

May 2021 – Jul 2021 · 2 mos · Noida, Uttar Pradesh, India

• ✔ Engaged in the full lifecycle of predictive modeling, crafting a thorough machine learning model using supervised algorithms such as logistic regression and random forest in Python to forecast customer churn.
• ✔ Experienced in developing server-side applications to interact with Oracle database using Spring Boot.
• ✔ Established an application deployment workflow in Jenkins to facilitate continuous integration and continuous deployment (CI/CD) from a GitHub repository. Adapted this workflow into GitLab CI as an existing process, then transitioned it back to GitHub.
• ✔ Practical exposure to Kubernetes clusters for hosting Angular applications alongside Java Spring Boot framework and Gradle, all encapsulated within Docker containers and hosted on Nexus repository, showcasing proficiency in DevOps principles.
• ✔ Mentored and led junior developers.

Jul 2017 – Apr 2021 · 3 yrs 9 mos · Noida, Uttar Pradesh, India

• ✔ Experienced in developing enterprise applications in an Agile environment following SDLC principles and project planning through JIRA.
• ✔ Worked closely with business leads, project clients and product owners to implement the required functionalities and overall change of the project architecture.
• ✔ Led various phases of the Software Testing Life Cycle (STLC), including Test Scenario, Plan, Case, and Summary Report development, demonstrating strong quality assurance skills. Facilitated User Acceptance Testing (UAT) with onshore counterpart.
• ✔ Developed ETL scripts using Python/Unix shell scripting to facilitate the data flow, preprocessing and data manipulation as per business standards and ensured smooth working of the in-house data warehouse.