Mar 2024 – Oct 2024 · 7 mos · New Delhi, Delhi, India

• upGrad acquired Harappa Education, which now operates under the upGrad Enterprise brand
• Core responsibilities:
• Owning product strategy & roadmap, driving user adoption, and optimizing for retention for company’s leading eLearning platform (Thriversity web & app)
• Architecting and leading the development of Thriversity's Partner Portal - a comprehensive reporting suite for clients to assess learner performance, manage users, and drive engagement using nudges
• Liaising with cross-functional teams and managing end-to-end integrations seamlessly (SSO, LTI, and JWT)
• Driving Learning Experiences:
• Personalized Learning Paths: Leading the development of an AI-powered recommendation engine that curates personalized learning paths for each user, maximizing engagement and optimizing skill development
• “thriveBOT” evolution: Having single-handedly launched thriveBOT (a bot trained on our custom dataset for reinforcement learning) in 2023, I lead its evolution, analyzing user interactions to develop new features and enhance user support & learning outcomes
• Beyond User Experience:
• Internal Automations: Led the successful skill-mapping of Thriversity, creating a standardized and efficient system for content allocation for learners
• Building Tech Courses: Collaborating with the content team, acting as a SME in building and developing tech-focused courses for our platform

Jul 2022 – Feb 2024 · 1 yr 7 mos · Delhi, India

• Product Leadership & Growth:
• Product Manager for the organization's leading B2B product, responsible for > 80% of revenue
• Expanded global product adoption through multilingual features and localization, attracting a wider international clientele
• Led platform modularization to cater to the specific needs of enterprise clients, boosting account retention
• Streamlined learning journeys with personalized nudges, resulting in higher completion rates and reduced churn
• Innovation & Execution:
• Led the 0-1 development of the mobile app for our library-based product: Thriversity, expanding reach & accessibility
• Ideated & single-handedly delivered 'thriveBOT', a bot trained on our custom dataset for reinforcement learning
• Introduced gamification features to enhance learner engagement, leading to improved learning outcomes and optimized resource utilization
• Customer Success & Optimization:
• Empowered customer success teams with real-time data dashboards, streamlining tasks and saving time
• Enhanced the Partner Dashboard, boosting self-service capabilities and client utilization
• Optimized in-house operations through CMS improvements and process innovation, significantly reducing content turnaround time
• Collaboration & Technical Expertise:
• Led the integration of our product with over 20 clients through SSO, LTI, and JWT-based authentication, enabling seamless access and reporting

Apr 2022 – Jun 2022 · 2 mos · Delhi, India

• Proposed a new kind of assessment based on Bloom’s taxonomy, which can be used to measure the ‘real-life’ learning impact
• Came up with independent modules which can be ensembled in any way and can be used to automate the assessment scoring

Jul 2020 – Aug 2021 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Led a complete overhaul of 'mPOS', a global payment app serving 300,000+ touchpoints across diverse businesses & sectors, including Amazon, BigBasket, Reliance Digital, & government institutions
• Increased app performance through code optimization & efficient resource management, leading to reduction in support tickets
• Conceptualized & designed the "Refer & Earn" feature during the Annual Hackathon contributing to an increase in customer acquisition
• Effectively coordinated development, QA, & design teams to unblock progress, prioritize tasks, & meet critical milestones on time

Nov 2018 – Mar 2020 · 1 yr 4 mos

• Led a cross-functional team of 4 engineers in the development of critical applications revolving around India's GST, ensuring accuracy & compliance
• Implemented standardized time estimates & code review processes, reducing development cycles & achieving improvement in code quality

Oct 2017 – Mar 2020 · 2 yrs 5 mos

• Single-handedly conceived, designed, & developed 'Frate', an E-Way Bill application seamlessly integrated with government APIs, enabling efficient and secure electronic waybill generation

Jul 2017 – Oct 2017 · 3 mos · Noida Area, India

• Revamped ‘Sanket’ which captures a clinical-grade full 12-lead ECG using BLE in real-time in the mobile app.

Jun 2016 – Jul 2016 · 1 mo · New Delhi

• Created an Android package to filter out the data of relevant BLE devices in a defined proximity

May 2015 – Jul 2015 · 2 mos · Bangalore