Ritik Panchal

Software Engineer

Gurugram, Haryana, India1 yr 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in building scalable GenAI systems.
Strong background in full-stack development.
Proven track record in automating customer support.

Stackforce AI infers this person is a Backend-heavy Fullstack Developer in the SaaS industry.

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Skills

Core Skills

PythonMongodbNode.js

Other Skills

Python (Programming Language)GenAINLP APIsTypeScriptFastAPILarge Language Models (LLM)Apache KafkaArtificial Intelligence (AI)Go (Programming Language)NestJSMqttAmazon SQSgRPCExpress.jsC++

About

⦿ Hey there! I'm a Software Development Engineer 1 at Zomato, building Nugget using Agentic AI solutions to automate customer support. ⦿ Experienced in architecting, API design, prompt engineering, and production debugging for scalable GenAI systems. ⦿ I graduated with a B.Tech in Software Engineering from Delhi Technological University (CGPA: 8.59) and have a strong passion for problem-solving, competitive coding and full-stack development. ⦿ My expertise includes Node.js, Go, NestJS, Fast API, gRPC, Python, ReactJs, MongoDB, Elasticsearch, SQL and more, always looking for ways to build intelligent, data-driven solutions that make a real impact. Let’s connect and talk tech! 🚀

Experience

1 yr 9 mos

Total Experience

1 yr 3 mos

Average Tenure

6 mos

Current Experience

Zomato

Software Development Engineer 1

Nov 2025 – Present · 7 mos · Gurugram, Haryana, India · On-site

⦿ Built a real-time event timeline for AI voice calls on the dashboard using an event-driven pipeline with
AWS SQS, MQTT, MongoDB and gRPC improving observability and simplify debugging of LLM
tool calls
⦿ Designed a prompt-sanitization layer for LLM requests using optimized regex pipelines to detect and mask PII entities before model invocation, ensuring data privacy and security
⦿ Developed a hyperlink-to-entity mapping layer in the AOP to prevent hallucinations and ensure deterministic responses

Python (Programming Language)MongoDBPython

Leena ai

2 roles

Software Development Engineer

Jul 2024 – Oct 2025 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

⦿ Building the HelpDesk Insights project, using GenAI and NLP APIs to cluster tickets and automate solutions, effectively reducing ticket frequency.
⦿ Additionally, contributing to the transition of the core product, the case management system, to microservices using TypeScript, Node.js, and MongoDB for better scalability, flexibility, and maintainability

Node.jsMongoDB

Software Development Engineer Intern

Jan 2024 – Jun 2024 · 5 mos · Gurugram, Haryana, India · Hybrid

Node.jsFastAPI

Suvidha foundation (suvidha mahila mandal)

Full Stack Developer

May 2023 – Jun 2023 · 1 mo · Remote

⦿ Built an admin dashboard from scratch, accessible only to authorized organization members
⦿ Implemented an automated letter generation and email system, simplifying the process of creating and delivering personalized letters

Node.jsMongoDB