– Present

• • AS400, C##, COBOL, SQL, Visual Basic, UNIX, Bash Shell, C Shell, Waterfall Technique

– Present

• • Provided multimedia services, including photography, videography, SEO, and interactive websites for real estate clients. Utilized HTML, CSS, WordPress, DNS, JavaScript and XML (AJAX), on a Linux, Apache, MySQL, PHP (LAMP) webserver.

Jan 2025 – Sep 2025 · 8 mos

• Returned to “small town” MSP working with SMB clients with general I.T. projects and tasks such as migration to Azure AD / Entra ID; supporting Microsoft 365; SharePoint; On-prem Active Directory; Windows Server 2008, 2012r2, 2016, 2019; migrations to Windows 11; mentored coworkers. See below for a more comprehensive list of experience.

Feb 2019 – Nov 2024 · 5 yrs 9 mos · Macon, Georgia, United States

Feb 2019 – Nov 2024 · 5 yrs 9 mos

• Senior L2 escalation engineer, part of Incident Management Team, handling troubleshooting, root cause analysis, and system management for Windows servers, Active Directory, Azure, IIS, O365, VPNs, GPOs (Group Policy Objects), network administrator, firewalls, wi-fi, and containerized computing / virtualization (VMware, Hyper-V), on-prem and hosted phone systems (Digium/Switchvox/8x8) and VOIP/SIP.
• Leveraged tools like AutoTask, Connectwise, PowerShell, and Datto RMM for support ticketing and remote management.
• Collaborated with vendors and internal IT for hardware and infrastructure solutions, actively managing 2FA/MFA, email compromises, and cybersecurity issues.
• Trained end-users on security best practices, implementing policies to improve system resilience.
• Highlights:
• CGIC/CJIS Certified
• Independent, dedicated worker
• Documented all support activities and solutions in a knowledge base, improving efficiency for future issue resolution
• Identified recurring technical issues through data analysis and implemented preventive measures
• Demonstrated excellent customer service skills, ensuring a positive experience for end-users
• Assisted in the implementation of IT security policies and procedures to protect sensitive data
• Collaborated with cross-functional teams to identify and resolve complex technical problems

Nov 2016 – Jul 2018 · 1 yr 8 mos · Greater Grand Forks Area · Hybrid

• Onsite at hospital with onsite support at second facility, and remote support of several locations in the northern midwest.

Oct 2016 – Jul 2018 · 1 yr 9 mos

• Key role in migrating legacy systems to new platforms during company acquisition, ensuring HIPAA compliance, in a medical and hospital settings. Administration of and training users in their EHR/EMR.
• Provided IT support for ~140 on-site and ~1200 remote users, overseeing system security, troubleshooting, and accreditation compliance.

Aug 2009 – May 2014 · 4 yrs 9 mos · Greater Macon

• Created the Macon GeoHistory Tour, a blending of virtual and physical world tour of Macon using QR Codes, websites, mapping, and GPS. It is designed to give people the opportunity to learn about Macon, visit a beautiful, historic area, get exercise, and fully integrate their smartphones into the activity.

Aug 2007 – Oct 2009 · 2 yrs 2 mos · Warner Robins, Georgia

• Specialized in high-end virtual tours of properties and landscapes.
• Technologies include:
• JavaScript
• Flash
• HTML
• 360° photography
• scripting
• video shooting
• video editing
• literature creation such as brochures, newsletters, and more.

May 2003 – Oct 2006 · 3 yrs 5 mos · Roswell, Georgia

• Responsible for the security and efficacy of the tech infrastructure, maintained and updated the server and client machines, secured and enhanced the networks of the central office and a remote location, responsible for the marketing for the company including campaign analysis. External communications such as advertising, website function and design, internal and external email systems and security.
• Federal compliance with Sarbanes-Oxley (SOX), among others, including Georgia DB&A requirements.
• Network security, data security, document management including archiving and conversion to digital. Vendor relations.