Roopesh S Naidu

CEO

Bangalore Urban, Karnataka, India22 yrs 8 mos experience
AI Enabled

Key Highlights

  • Expert in building strategic partnerships for revenue growth.
  • Proven track record in scaling operations and training functions.
  • Strong leadership in driving B2B sales and marketing strategies.
Stackforce AI infers this person is a BPO and EdTech expert with a focus on strategic partnerships and operational excellence.

Contact

Skills

Core Skills

Strategic PartnershipsMarketing StrategyTraining & DevelopmentOperations ManagementSales OperationsCustomer ExperienceE-learning ImplementationSales

Other Skills

Channel PartnersGlobal AlliancesDigital MarketingGTM planningPartner onboardingRevenue growthTraining programsCapability frameworksEnablement modelsCustomer ServiceBusiness-to-Business (B2B)Social MediaTeam DevelopmentSolution SellingGlobal Human Resources Management

About

Iโ€™m on a mission to help businesses scale through ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐—ถ๐—ฐ ๐—น๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ, ๐—ฝ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ๐˜€, ๐—ฎ๐—ป๐—ฑ ๐˜€๐˜‚๐˜€๐˜๐—ฎ๐—ถ๐—ป๐—ฎ๐—ฏ๐—น๐—ฒ ๐—ด๐—ฟ๐—ผ๐˜„๐˜๐—ต. With 22+ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐—ผ๐—ณ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒย across Service Industries, I bring a rare blend of B2B sales, channel partnerships, go-to-market (GTM) strategy, operations, EdTech, capability building, and business marketing initiatives. My career spans multiple BPO verticals including IT, ITeS, BFSI, Telecom, Insurance, and Digital Background Screening, with hands-on exposure to both domestic and international markets. A significant part of my journey has been building and scaling channel ecosystems, from designing reseller and referral models to enabling strategic alliances, integrations, and co-selling motions. Iโ€™ve led partner onboarding, enablement, joint GTM planning, revenue ownership, and long-term partner success, helping organizations expand market reach without linear cost growth. Alongside partnerships and operations, I have also been involved in business marketing initiatives including email outreach, digital engagement, partner marketing campaigns, LinkedIn social selling, brand positioning, and demand generation activities to support business development and client acquisition. Iโ€™ve worked with businesses in the USD 10โ€“20M range, driving revenue acceleration, partner-led growth, B2B/B2C client management, GTM execution, marketing-led outreach, and operational excellence. Whether itโ€™s launching new offerings, running targeted email and partnership marketing campaigns, integrating solutions with partners, or fixing broken sales and delivery processes, I focus on outcomes that move the business forward. Beyond strategy, Iโ€™m deeply rooted in execution. Iโ€™ve been in the trenches of talent acquisition, hiring, interviewing, and team building, and I strongly believe that high-performing teams and trusted relationships are the real growth engines of any organization. My leadership style is consultative and hands-on. I coach teams to think commercially, act decisively, and own outcomes. I am known for problem-solving, clear communication, and decision-making, and I thrive in complex, ambiguous environments while consistently delivering real-world business impact. What I value most is my ability to build long-term partnerships, turn clients into advocates, and convert ideas into scalable execution. If youโ€™re looking for someone who can build partnerships, design GTM strategies, leverage marketing channels, and drive growth with purpose, letโ€™s connect and make things happen.๐Ÿ˜Š

Experience

22 yrs 8 mos
Total Experience
5 yrs 3 mos
Average Tenure
1 yr 7 mos
Current Experience

Cfirst background checks llp

2 roles

Vice President โ€“ Global Partnerships - Strategic Alliance - GTM - Marketing & Operations

Promoted

Oct 2024 โ€“ Present ยท 1 yr 7 mos ยท On-site

  • With a strong focus on revenue growth, execution excellence, and long-term partnerships, I bring a builderโ€™s mindset to everything I do.
  • My journey at cFIRST began with managing and scaling Operations, ensuring consistent service delivery, quality adherence, and seamless execution across multiple locations and geographies. As the business evolved, I went on to build the Learning & Development (L&D) function from the ground up, designing capability frameworks, training programs, and enablement models that strengthened both internal teams and business outcomes.
  • Today, I continue to lead Operations and L&D in parallel, ensuring people, process, and performance move in lockstep while supporting business growth and market expansion.
  • Over the last five years, alongside these responsibilities, I conceptualized, launched, and scaled the Channel Partnerships (CP) function. What started as a one-person initiative has grown into a structured, revenue-driving partnerships ecosystem.
  • I own the CP charter end-to-end - partner strategy, GTM planning, reseller and referral models, integrations, onboarding, enablement, joint selling, and revenue growth.
  • Alongside partnerships, I have also contributed to business visibility and marketing initiatives, including email outreach, LinkedIn-led engagement, partner co-marketing, digital brand positioning, and demand generation efforts that support lead creation and ecosystem growth.
  • I work closely with sales, operations, and L&D to ensure partners are not only acquired but fully enabled to deliver at scale.
  • Managing a global portfolio of partners and stakeholders, I focus on building trusted relationships, driving market expansion, and creating long-term alliances that translate into sustainable growth and stronger brand presence.
Marketing StrategyStrategic PartnershipsChannel PartnersGlobal AlliancesDigital Marketing

Assistant Vice President - Operations | LnD | Global Partnership & Alliance | Sales

Jan 2017 โ€“ Nov 2024 ยท 7 yrs 10 mos ยท On-site

Customer ServiceTraining & DevelopmentBusiness-to-Business (B2B)Social MediaTeam DevelopmentSolution Selling+27

Hr tech advisor

Community Member

Oct 2024 โ€“ Present ยท 1 yr 7 mos

  • The Community Platform where HR Tech/Service Vendors: Get connected. Get collaborating. Win more business!

Revgenius

Community Member

Apr 2024 โ€“ Present ยท 2 yrs 1 mo

  • RevGenius is a community of revenue generating sales, marketing, customer success, and revops professionals brought together to learn, share, support, and grow with each other.

Global hr community

Community Member

Apr 2024 โ€“ Present ยท 2 yrs 1 mo

  • The Global HR Community (GHRC) is a pioneering initiative designed to unite and build an ecosystem for HR professionals across the globe.

Simplilearn

Business Manager - Heading Global E-learning | Online training (B2C) & Enterprise Delivery (B2B)

Feb 2015 โ€“ Dec 2016 ยท 1 yr 10 mos ยท Bengaluru Area, India ยท On-site

  • Brought in to transform traditional classroom training into an engaging Live Virtual Classroom (LVC) experience, successfully completing the shift within a tight 3 to 4-month timeframe.
  • Currently leading the Customer Engagement Team, responsible for guiding customers from post-sales through Exam Certifications. Played a crucial role in boosting the Net Promoter Score (NPS) from 16 to an impressive 75, well above the global benchmark of 33.
  • Actively involved in Online Reputation Management (ORM), encouraging and managing customer reviews on platforms like LinkedIn, Facebook, Twitter, Trustpilot, Quora.com, and more. Also, in charge of handling social media traffic and addressing escalations.
  • Managing a global network of teaching assistants (GTAs), ensuring their effective support for Simplilearn's training programs. From scheduling webinars to moderating discussions and developing content, I contribute significantly to optimizing the training experience.
  • Focused on continuous improvement, I constantly explore and implement new ways to enhance the quality of the training experience.
WebExE-learning ImplementationBusiness-to-Business (B2B)Team DevelopmentSolution SellingSales Operations+20

First advantage

Manager - Operations - Client and Candidate Services

Jun 2013 โ€“ Feb 2015 ยท 1 yr 8 mos ยท Bengaluru Area, India ยท On-site

  • Oversaw the Pre-initiation Team, Reports Team, and Client Services Team, managing a dynamic group of 150+. Ensured the Pre-initiation team swiftly closed case creation, data entry, and reviews within a 24-hour TAT, giving other teams ample time for accelerated verification to meet our overall process TAT of 12 days.
  • Revolutionized our approach by introducing a standard BGV (Background Verification) form for our top 10 clients. This not only eliminated errors but also streamlined the application process, making it user-friendly for employees initiating cases and contributing to faster TAT.
  • Addressing the challenge of diverse client requests for Final reports, implemented an SRT (Standard Report Template) and automated the process with our internal Tech team. This not only accelerated the process but also eliminated manual intervention, reducing another 24 hours from the TAT.
  • Drove revenue growth through Business Development Management, focusing on nurturing client relationships and increasing our revenue share.
Team DevelopmentSolution SellingSales OperationsBPOCustomer ExperienceSales+17

Mphasis

6 roles

Customer Support Assistant Operations Manager - Quality/Training/Operations Delivery

Dec 2009 โ€“ Oct 2011 ยท 1 yr 10 mos

Team DevelopmentBPOCustomer ExperienceSalesStrategyClientSuccess+2

Unit Manager - Operations WFM

Dec 2008 โ€“ Nov 2009 ยท 11 mos

BPOSalesClientSuccess

Acting Unit Manager - Command Centre and Operations

Dec 2007 โ€“ Nov 2008 ยท 11 mos

BPOSalesClientSuccess

Command center Executive

Oct 2004 โ€“ Nov 2007 ยท 3 yrs 1 mo

BPOSalesClientSuccess

Customer Support - Operations Manager and Work Force Management

Promoted

Aug 2003 โ€“ Jun 2013 ยท 9 yrs 10 mos

Training & DevelopmentTeam DevelopmentSolution SellingSales OperationsEmployee EngagementBPO+18

CSE

Aug 2003 โ€“ Sep 2004 ยท 1 yr 1 mo

BPOSales

Education

Sikkim Manipal University - Distance Education

Bachelor of Business Administration (BBA)

Jan 2006 โ€“ Jan 2012

Acharya

Diploma in Electronics and Telecommunications โ€” Electronics and Telecommunication

Jan 2000 โ€“ Jan 2005

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