Apr 2025 – Jul 2025 · 3 mos · Bengaluru, Karnataka, India

Sep 2024 – Apr 2025 · 7 mos · Bengaluru, Karnataka, India

Jan 2024 – Sep 2024 · 8 mos · Bengaluru, Karnataka, India

• Working for Hindustan Unilever Limited

Aug 2023 – Jan 2024 · 5 mos · Bengaluru, Karnataka, India

• o Responsible for End-to-End Application Testing.
• o Bug Reporting / analysis for the application.
• o Take ownership of testing the assigned verticals/ Module.
• o Responsible for regression/sanity on Application Testing.
• o Writing a test case for the products & features.
• o Executing manual & automated test cases.
• o Exposure on automation testing.
• o Running an automation script using browserstack tool.
• o Responsible to assign the bug to the respective development teams.
• o Bug tracking and fixing the App/web issue.
• o Analysis of users' stories and use cases/requirements.
• o Working with the development/Product/design teams.
• o Providing knowledge training for new team Members.
• o Participate in Daily stand-ups, Review & Planning meetings, and Requirements walkthroughs, and come up with questions for any gaps/clarifications in the requirements.
• o Responsible to manual testing for application.
• O Analyse and report product malfunctions (for example, by testing different scenarios).
• o Experience with web-based testing browsers: Chrome, Firefox, Mozilla, Internet Explorer, Safari.

Jan 2022 – Jul 2023 · 1 yr 6 mos

• o Responsible for End-to-End Application Testing.
• o Bug Reporting / analysis for the application.
• o Responsible for regression/sanity on Application Testing.
• o Writing a test case for the products & features.
• o Executing manual & automated test cases.
• o Exposure on automation testing.
• o Running an automation script using browserstack tool.
• o Responsible to assign the bug to the respective development teams.
• o Bug tracking and fixing the App/web issue.
• o A/B testing through the Cyclops tool.
• o Working with the development/Product/design teams.
• o Providing knowledge training for new team Members.
• o Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
• o Responsible to manual testing for application.
• O Analyse and report product malfunctions (for example, by testing different scenarios).
• o Experience with web-based testing browsers: Chrome, Firefox, Mozilla, Internet Explorer, Safari

Jun 2019 – Jan 2022 · 2 yrs 7 mos

• Configuration for mobile Application and Web through cyclops tool.
• Responsible for testing all the mobile application modules and configurations.
• Responsible to assign the bug to the respective teams.
• Creating mobile application data reports through Clevertap.
• Bug tracking and fixing Mobile Application/web issue.
• Testing all the cohorts for upcoming sale before going to live.
• Responsible for Mobile application QC.
• Creating & Testing category landing page and landing page for a new sale.
• Handing Testing configuration testing Team.
• Responsible for testing add on and new feature requests for mobile application.
• Providing process knowledge training for new team members.
• A/B testing through the Cyclops tool.
• Offer Creation on offer console.
• Well Experienced in Cyclops & Clevertap.
• Uploading and scheduling banners configuration to that live.

Aug 2015 – Jun 2019 · 3 yrs 10 mos · Bengaluru Area, India

• 1. Handling the database team and maintaining the database.
• 2. Handling the client care team with client queries.
• 3. Share feature requests and effective workarounds with team members.
• 4. Follow up with the customers about the new features and functionalities.
• 5. Follow up with customers to ensure their technical issues are resolved.
• 6. Gather customer feedback and share with our Product, tech and respective teams. 7.
• Assist in training junior client care Support Representatives.
• 8. Finding the brands details through Google and their social data through Facebook and
• Twitter pages.
• 9. Finalizing the brands, adding to cohort and that will be assigned to the agents.
• 10. Maintaining the Database performance report to check the coverage of contacts and email address.
• 11. Sharing the database sheet with the concern team to approach the brands.
• 12. Review the Database cohort while sending the cohort.
• 13. Updating all the database in Pipedrive tool. 14. Maintaining the team member's daily report status.
• 15. Identify customer needs and help customers use specific features.
• 16. Update our internal databases with information about technical issues and useful
• discussions with customers.
• 17. Assist in training junior Customer Support Representatives.
• 18.Delivered an exceptionally high level of professionalism and support to each customer,
• upholding the company’s commitment to service.

Sep 2013 – Jul 2015 · 1 yr 10 mos · Bangalore

• Responsible to the test the chat application.
• Responsible to assign the bug to the tech team.
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Assist in training junior Chat Support Representatives.
• Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up.
• Monitor and respond to phone, email, chat or web cases for new and existing customers.
• Test our products with the latest products updates and report any issues to product management.
• Provide content for our internal knowledge base and customer facing support forums.

Jun 2012 – Aug 2013 · 1 yr 2 mos · Bengaluru, Karnataka

• Managed the database team and maintaining the database reports.
• Maintain fruitful relationships with clients and address their needs effectively.
• Sharing the database sheet with the concern team
• Delivered an exceptionally high level of professionalism and support to each customer, upholding the company’s commitment to service.
• Sharing the database sheet with the concern team.
• Assist in training to Business Development Executives.