Rupal Chauhan — Customer Success Manager
Driven by the purpose to simplify people's lives by bridging the gap between innovative products and successful market adoption, I bring a unique blend of software, marketing, and strategy experience. I started my journey as a software engineer, where I streamlined systems and enhanced user experiences, but my real passion lies in understanding consumer needs and delivering solutions that matter. At my most recent organization, I have created a $422Mn growth strategy for 5 products in functional chemistry business. In my past experiences, I have built a $20Mn e-commerce business from scratch, launching 45+ products and achieving 200% revenue growth, all by tapping into what customers truly wanted. I’m a go-getter known for getting things done, whether it’s leading cross-functional teams or executing data-driven strategies. I thrive at the intersection of technology and business, always aiming to solve real-world problems. Outside of work, I’m a trained Kathak dancer, a blogger, and co-founder of an NGO focused on menstrual hygiene in rural communities. I’m excited to bring my energy, creativity, and problem-solving skills to a role where I can continue creating products that make a real difference in people’s lives. I specialize in driving revenue growth through e-commerce and digital channels, with hands-on experience launching products, scaling marketplaces like Amazon, and building go-to-market strategies across consumer and B2B businesses. Professional Skills - Product & Strategy: Product Management, Product Roadmap, Go-to-Market Strategy, Pricing & Market Analysis, Business Development, Product Marketing (B2B & B2C), Product Innovation, Customer Experience - Analytics & Tools: Data Analytics, SQL, Python, Google Analytics, Microsoft Office, ERP, JIRA, SCRUM, Agile - Leadership & Collaboration: Cross-functional Stakeholder Management, Strategy & Vision, Process Optimization, Product Operations, Product Testing, Product Design, Prompt Engineering - Marketing & Growth: E-commerce Strategy, Social Media Management, Customer Behavior Insights Industry Experience E-commerce | Consumer Goods | Chemicals | Retail | Technology | Finance
Stackforce AI infers this person is a Growth Marketing and Product Strategy expert in E-commerce and Technology sectors.
Experience: 7 yrs 1 mo
Skills
- Product Management
- Customer Experience Management
- Product Strategy
- Strategic Planning For Growth
- Digital Marketing
- Go-to-market Strategy
- Software Development
- Agile Methodologies
- Process Automation
- Machine Learning
Career Highlights
- Created a $422M growth strategy for functional chemistry.
- Built a $20M e-commerce business with 200% revenue growth.
- Led cross-functional teams to enhance customer experiences.
Work Experience
Bask Health
Customer Success Manager (2 mos)
Rizz Wireless LLC
Customer Success & Growth Lead (1 mo)
Product Marketing Alliance
Member (2 mos)
Angel Protection System
Product Management Intern (3 mos)
Solenis
Strategic Marketing Management Intern (3 mos)
topmate.io
Advisor (1 yr 1 mo)
Asian Paints
Marketing Manager - Ecommerce Growth (2 yrs 6 mos)
Marketing Management Intern (1 mo)
SPJIMR SP Jain Institute of Management & Research
Placement Coordinator (2 yrs)
Fidelity Investments
Software Engineer (1 yr 11 mos)
Software Intern (1 mo)
Education
Master of Science at Carnegie Mellon University - Tepper School of Business
Master of Business Administration - MBA at SPJIMR SP Jain Institute of Management & Research
Bachelor of Technology - BTech at Visvesvaraya National Institute of Technology
Maharashtra Board at MRM Junior college of science, Nagpur (MH)
CBSE at St. Francis of Assisi school, Seoni (MP)
