Sagar D.

DevOps Engineer

San Francisco, California, United States11 yrs 7 mos experience

Highly Stable

Key Highlights

Expert in network reliability and infrastructure management.
Proficient in troubleshooting complex network and voice issues.
Strong background in automation and engineering practices.

Stackforce AI infers this person is a Network Reliability Engineer with expertise in IT Services and Telecommunications.

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Skills

Core Skills

EngineeringNetwork AdministrationTechnical Support

Other Skills

AutomationNetwork InfrastructureTroubleshootingCisco LAN SwitchesRoutingSwitchingVLANVPNNetwork Monitoring ToolsVoice IssuesVendor ManagementPython (Programming Language)Data AnalyticsTableauDatadog

Experience

11 yrs 7 mos

Total Experience

5 yrs 1 mo

Average Tenure

1 yr 5 mos

Current Experience

Walmart

Network Reliability Engineer

Dec 2024 – Present · 1 yr 5 mos

Applied computer techniques

Principal Engineer

Oct 2016 – Dec 2024 · 8 yrs 2 mos · Pleasanton, California, United States · Remote

AutomationEngineering

Adp

Network Analyst

May 2012 – May 2014 · 2 yrs · Hyderabad Area, India

Network Analyst @ ADP Pvt Ltd.
Network:-
Working as Network Analyst in the ADP NOC Team ,Maintaining the ADP Network Infrastructure & Services in 24/7 production environment and Data Center Operations
Implementing the changes , Hardware issues and Replacements, IOS upgrades ,Worked on the Cisco LAN Switches,Routers and Troubleshooting the issues.
Worked on troubleshooting of the Client Connectivity issues and working & Troubleshooting the issues on Routing, Switching, VLAN, Access-lists, Desktop VPN- , SSL,IPSEC VPN tunnels ,NAT.
Escalating the issues and problems to the Tier 2 & 3 as per the SLA.Working with the Cisco TAC , Vendors like Verizon, AT&T, Blue Coat ,Troubleshooting and escalating
Having a Good Knowledge on the Network Monitoring tools like Netcool, Spectrum, Cisco WLC.Bandwidth Utilization tools CA E health,Stealth watch, Netscout, Ticketing systems like CA Service Desk, Remedy , Verizon , AT&T web Portals.
Monitoring the Alerts , Config Changes, Hardware issues ,CPU & Bandwidth Utilization alerts etc , working and Troubleshooting them
Voice:-
Monitoring the Avaya Trunks, Hardware Alarms , Troubleshooting the Avaya ,Voice issues and Avaya Aura Messaging.
Troubleshooting the Call Flow issues,Checking the VDNs,Vectors,ARS,AAS,Route patterns and working on the Issues.
Working with Vendors Avaya, Verizon, AT&T for Trunk Group and Hardware Escalations.
Working and participating in the Firmware upgrades of Hardware.
Daily Voice Testing of the NICE Agents , Avaya , Genesys Apps , Nuance Call Verification systems,Virtual Hold.
Genesys Issues Checks, Reporting to Tier 2 and particiapting in NICE servers patching.
Troubleshooting the Issues of NICE Agents.Logger,ICs and working with NICE, Tier 2 & 3 for higher Escalations.
Working on Genesys, Virtual Hold Issues and Escalating Genesys and Tier 2 & 3 as per the Issues.