Sagar Gupta

Operations Associate

United States10 yrs 6 mos experience

Highly Stable

Key Highlights

10 years of experience in escalation management.
Expert in troubleshooting and problem-solving.
Strong dedication to customer service and continuous improvement.

Stackforce AI infers this person is a Customer Engineering expert in the Fintech sector.

Contact

About

Escalation Engineer with 10 years of experience in Customer Engineering, Technical Support, and Escalation Management. Currently leading a team of escalation engineers, I excel in troubleshooting, problem-solving, and customer relationship management. I act as the crucial layer between the engineers and support, enabling the team to focus on critical tasks while I manage escalations. Known for efficient troubleshooting and problem-solving, I am dedicated to exceptional customer service and continuous improvement.

Experience

10 yrs 6 mos

Total Experience

2 yrs 11 mos

Average Tenure

1 yr 8 mos

Current Experience

Paylocity

Team Lead - TSE

Oct 2024 – Present · 1 yr 8 mos · Schaumburg, Illinois, United States · Remote

(Airbase was acquired by Paylocity)

Airbase

3 roles

Team Lead - TSE

Dec 2023 – Sep 2024 · 9 mos · San Francisco, California, United States · Remote

Senior TSE

Promoted

Sep 2022 – Nov 2023 · 1 yr 2 mos · San Francisco, California, United States · Remote

TSE

Feb 2021 – Aug 2022 · 1 yr 6 mos · San Francisco, California, United States · Remote

Numberz

Customer Engineer

Sep 2017 – Jan 2021 · 3 yrs 4 mos · Bengaluru, Karnataka, India · On-site

numberz (acquired by Chargebee) is a financial technology product that helps enterprises streamline & automate their Accounts Receivable (AR) processes. Its investors include Sequoia Capital, Khosla Impact & Kae Capital.
At numberz, I had the privilege of joining as the first Customer Engineer and one of the company’s early employees.
In this role, I played a pivotal role in establishing and refining the customer support function, ensuring seamless communication and resolution of queries for our growing client base.
From troubleshooting technical issues to providing proactive assistance, I was dedicated to delivering exceptional support experiences. Through my contributions, I helped foster strong customer relationships and contributed significantly to the company's early success in establishing itself as a trusted provider in the industry.

Telesoft labs pvt ltd

Technical Support Specialist

Jul 2015 – Aug 2017 · 2 yrs 1 mo · Bengaluru, Karnataka, India · On-site

Telesoft Labs designs and develops computer telephony, VOIP, IIoT, and system integration products and solutions.
I had the privilege of serving as a dedicated Technical Support Specialist at Telesoft Labs Pvt Ltd, where I honed my skills in troubleshooting and resolving technical issues with precision and efficiency.
In this role, I provided invaluable assistance to customers, offering timely solutions and ensuring their satisfaction with our products and services.
Collaborating closely with cross-functional teams, I contributed to the enhancement of our support processes, striving for continuous improvement and excellence in customer care.
My tenure at Telesoft Labs was marked by a commitment to excellence and a passion for delivering top-notch technical support.