Sahil Khedaskar

Program Manager

Bengaluru, Karnataka, India7 yrs 8 mos experience

Key Highlights

  • Led operational excellence initiatives at Zepto.
  • Successfully launched financial products in fintech.
  • Developed a self-service analytics platform at LTI.
Stackforce AI infers this person is a Senior Program Manager with expertise in E-commerce and Fintech, driving operational excellence and product growth.

Contact

LinkedIn

Skills

Core Skills

Program ManagementOperational ExcellenceData AnalysisMarket ResearchBusiness Growth StrategiesProduct ManagementDigital TransformationResearchBusiness DevelopmentSoftware DevelopmentApi Development

Other Skills

Analytical SkillsBRDBusiness AnalysisBusiness InsightsBusiness MetricsBusiness OwnershipBusiness Performance ManagementBusiness Process ImprovementBusiness Project ManagementBusiness RequirementsC++Channel BusinessChannel PartnersChannel SalesCommunication

About

As a Senior Program Manager at Zepto, I bring a blend of strategic thinking, data-driven decision-making, and cross-functional leadership to drive operational excellence and business growth. With an MBA in Strategy and Analytics from IIM Nagpur, and experience at top firms like ZS, Aspire, and LTI, I have developed a versatile skill set across program management, product growth, management consulting, and digital transformation. At Zepto, I lead mission-critical programs aimed at optimizing operations, streamlining processes, and enhancing the customer experience. By defining SOPs, managing business-as-usual operations, and leveraging data insights, I ensure smooth execution across last-mile delivery, inventory management, and customer support. I thrive in cross-functional collaboration, working closely with product, tech, and operations teams to deliver tangible results. Previously, as a Decision Analytics Associate Consultant at ZS, I worked on advanced sales analysis, market research, and business process optimization, helping global clients improve sales performance and competitive positioning. My work at Aspire UPI Pay Later involved launching innovative financial products, driving digital adoption, and leading cross-functional teams to optimize the customer journey in unsecured lending. Earlier in my career at LTI, I developed data-driven solutions and APIs for product engineering, enhancing both the efficiency and scope of business analytics platforms. I am passionate about solving complex operational challenges, optimizing processes, and aligning business and technology to deliver impactful outcomes. My career is driven by the belief that innovation, data, and collaboration are the keys to success in today’s fast-paced business world. Core Expertise: Program Management & Operational Excellence Product Management & Growth Strategies Data Analysis & Business Optimization Cross-Functional Team Leadership Digital Transformation & Innovation Strategic Sales & Market Research Stakeholder Management & Client Engagement Let's connect to discuss how I can help drive business transformation, operational efficiency, and customer success at your organization.

Experience

7 yrs 8 mos
Total Experience
1 yr 6 mos
Average Tenure
1 yr 8 mos
Current Experience

Zepto

2 roles

Senior Program Manager II - CX & Strategy

Oct 2025 – Present · 8 mos · On-site

COO'S Office - Senior Program Manager I

Oct 2024 – Oct 2025 · 1 yr · On-site

  • Driving operational excellence by leading control tower operations, reducing defect rates through streamlined processes and real-time issue resolution.
  • Defining and standardizing SOPs for Customer Support, Last Mile Delivery, Packers, Dark Store, and Superstore teams, ensuring consistency and operational efficiency.
  • Collaborating cross-functionally with the Shopping Experience and Product teams to align goals, integrate feedback, and enhance customer experience.
  • Documenting PRDs and BRDs for new systems, translating business needs into actionable technical specs, ensuring alignment between business and tech teams.
  • Leveraging data analysis to identify trends, optimize performance, and implement process improvements that drive operational success.
  • Leading Business As Usual (BAU) operations to streamline logistics, inventory, and delivery processes, ensuring consistent service and quick resolution of challenges.
  • Mitigating operational risks by proactively identifying and addressing potential disruptions, ensuring smooth service continuity.
  • Reducing returns and replacements by analyzing root causes, improving processes, and working with teams to enhance the returns workflow, minimizing operational costs.
  • Improving customer experience through faster deliveries, clear communication, and addressing customer pain points to ensure satisfaction.
  • Reducing refunds by addressing root causes like order inaccuracies and delays, implementing proactive solutions to improve service delivery.
  • Managing stakeholder relationships to ensure operational goals are met and logistics infrastructure is optimized for efficiency and customer satisfaction.
Strategic InitiativesProject Management Office (PMO)Data InterpretationCross-Functional Team ManagementData-Driven InsightsRCA+34

Zs

Decision Analytics Associate Consultant

Mar 2024 – Oct 2024 · 7 mos · Pune, Maharashtra, India

  • Extensive Customer Engagement:
  • Designed strategic sales force and geographic alignment to optimize market coverage.
  • Conducted advanced sales analysis to drive data-driven decision-making and enhance sales performance.
  • Project Management and Quality Assurance:
  • Directed cross-functional teams ensuring on-time project delivery and high client satisfaction.
  • Implemented rigorous quality control measures to maintain high standards throughout projects.
  • Primary Market Research Management:
  • Led multiple primary market research studies for pharmaceutical clients, applying qualitative and quantitative analysis for actionable insights.
  • Coordinated offshore teams to ensure efficient data collection and analysis, meeting project objectives.
  • Presentation and Strategic Recommendations:
  • Presented research findings, strategic recommendations, and performance updates to client executives.
  • Advised clients on market opportunities and competitive positioning based on comprehensive data analysis.
  • Project Execution and Client Relationship Management:
  • Managed seamless project execution, overseeing deliverables and conducting quality-check audits.
  • Cultivated strong client relationships as the primary point of contact, ensuring project success and client satisfaction.
  • Business Process Optimization and Analysis for Business Development (BD):
  • Optimized business processes through detailed analysis and strategic recommendations.
  • Conducted competitive analysis studies and created persuasive pitch decks and BRDs to support business development efforts.
Business Growth StrategiesProject Management Office (PMO)Data InterpretationGo-to-Market StrategyDecision-MakingStructured Thinking+20

Aspire upi pay later

Founder's Office-Product Growth Manager

May 2023 – Jan 2024 · 8 mos · Bengaluru, Karnataka, India

  • Product Management and Launch:
  • Successfully launched Instant Business Loans and Aspire Marketplace with innovative strategies.
  • Collaboration, Problem-Solving, and Training:
  • Collaborated cross-functionally, enhancing operational efficiency and resolving journey errors.
  • Conducted RCA with a design thinking approach and crafted concise advisories, empowering teams.
  • Digital Adoption, Growth, and Data Analysis:
  • Drove digital adoption in unsecured lending, contributing to accelerated growth.
  • Analyzed data, generating impactful MIS reports on Aspire Business Loans.
  • Optimization, Reliability, and Innovation:
  • Optimized customer drop-off rates, maximizing conversions, and improving overall process reliability.
  • Conducted research on market trends, contributing to innovative strategy development.
  • Stakeholder Management and Strategic Sourcing:
  • Acted as a central point of contact, addressing queries and demonstrating strategic sourcing.
  • Alliance, Financial Administration, and Campaign Management:
  • Forged impactful alliances, expanding market reach and managing campaigns across the DSA channel.
  • User Engagement, Pricing, and Profitability:
  • Executed data-driven strategies, resulting in a 50% increase in user engagement and retention.
  • Implemented comprehensive product pricing strategies aligned with market trends.
  • Channel Partner Management and Market Leadership:
  • Designed incentive structures for partners, driving performance and market leadership.
  • Performance Assessment, Funnel Optimization, and Communication:
  • Assessed performance, monitored funnel performance, and facilitated communication between departments.
Channel SalesBusiness Growth StrategiesStrategic InitiativesProject Management Office (PMO)Data InterpretationGo-to-Market Strategy+42

Aliaxis

Management consulting intern - Digital transformation

Apr 2022 – Jun 2022 · 2 mos · Bengaluru, Karnataka, India

  • · Worked as a management consulting intern for digital transformation in Ashirvad by Aliaxis.
  • · Developed research and data collection strategies to understand the current state of Dealer’s platform.
  • · Visited 10 + cities across the country to understand core, growth and seed markets and their requirements.
  • · Carried out surveys and in depth interviews with 250+ dealers to better understand the requirements.
  • · Carried out competitor analysis to better understand and identify gaps in existing digital portals.
  • · Performed quantitative and qualitative analysis to generate insights from the collected data.
  • · Carried out communications to the company’s senior stakeholders, company staff, and internal and external project teams.
  • · Identified issues in the current digital platform and formed hypotheses and proposed a solution.
  • · Consolidated the findings from the analysis and presented a solution to the company's senior stakeholders.
  • · Facilitated discussions with stakeholders to elaborate on the areas of proposed improvements.
ResearchData-Driven InsightsData AnalyticsBusiness InsightsStakeholder EngagementStrategy+16

Aim india

Marketing And Business Development Intern

Sep 2021 – Nov 2021 · 2 mos

  • Worked as Marketing and Business development intern and gained practical experience in the insurance sector.
  • Generated Leads, completed fresh sales, maximized profits from existing clients and handled walk in clients.
  • Closed sales deal by understanding customer requirements and pitching appropriate product
Channel SalesEmail MarketingBusiness RequirementsChannel PartnersMicrosoft ExcelSales Processes+4

Lti - larsen & toubro infotech

Software Engineer

Aug 2018 – Aug 2020 · 2 yrs · Mumbai Area, India

  • Worked as a Java developer in the product engineering team of LTI’s MOSAIC LENS (A self-service ANALYTICS PLATFORM) and CBDT Project.
  • Played a key role in the development, improvement, and operation of MOSAIC LENS.
  • Analyzed and understood new requirements given by the product owner, multiple business analysts and implemented them in product.
  • Carried out market research and competitor analysis.
  • Designed and developed multiple APIs.
  • Developed multiple Chart creating services (PIE, BAR, LINE, BARSTACK, SCATTER, BAR+LINE, BUBBLE, AREA, TREEMAP) for easier data visualization .
  • Developed Versioning of LENSES in CBDT.
  • Developed ‘share to’ feature for sharing LENS among Its Users.
  • Contributed in developing Rule manager service to apply business rules on data.
  • Contributed in developing STORYBOARD in LENS.
  • Contributed in developing alert generating service in the product.
  • Integrated license service in LENS.
  • Integrated front end (UI) code and other dependent services code with backend code in Sprint.
  • Ensured application’s security and ability to interact with multiple APIs.
  • Deployed product builds on DEV, TEST and PROD servers.
  • Maximized application's efficiency and speed by 50% by fixing bugs, other coding issues.
  • Maximized application's scope, operability, and flexibility.
  • Presented demonstration of newly developed features to all Stakeholders at the end of sprint on monthly basis.
  • Wrote Unit Test Cases for newly developed features.
  • Guided and helped 2 Junior colleagues to understand the product and solve their issues.
Spring MVCData InterpretationData-Driven InsightsData AnalyticsAPI DevelopmentSpring Boot+14

Jaro education

Business Development Executive

Feb 2018 – Apr 2018 · 2 mos · Mumbai Area, India

Presentations

Late shri. vishnu waman thakur charitable trust viva institute of technology

3 roles

Publicity Head

Jun 2017 – May 2018 · 11 mos

  • Led the publicity team of the college council and CSI committee of Viva Institute of technology
  • Designed and Executed promotion plan for HITAISHI-2018 (cultural and sports festival)andTechfest-2017
  • Led a team of 20 members for handling of 500+registrations for HITAISHI-2018
  • Led a team of 5 members for securing sponsorships for HITAISHI-2018

Deputy Publicity Head

Jun 2016 – May 2017 · 11 mos

  • Handled the publicity of the college council and CSI committee of Viva Institute of technology
  • Executed promotion plan for HITAISHI-2017 (cultural and sports festival)andTechfest-2016
  • Led a team of 10 members for handling of 300+registrationsand Secured Sponsorships for HITAISHI-2017

Public Relations Officer

Jun 2015 – May 2016 · 11 mos

  • Handled intra college publicity and people's grievances for CSI committee of Viva Institute Of Technology
  • Handled the registration process for CSI organized events, workshops and seminars
  • Represented CSI in the college council.

Education

Indian Institute of Management Nagpur

Master of Business Administration - MBA (Strategy and Analytics)

Jan 2021 – Jan 2023

University of Mumbai

Bachelor of Engineering — Computer Engineering

Jan 2014 – Jan 2018

KC College

HSC — Science

Jun 2012 – Mar 2014