Dec 2022 – Feb 2024 · 1 yr 2 mos

• Honored with the Outstanding Achievement Award in recognition of exceptional revenue growth.
• Pioneered the establishment of the last-mile category, achieving high monthly revenue, securing 15 clients, and expanding operations to 20 cities from the ground up.
• Realized a 50% reduction in Gig Worker Acquisition costs by transitioning 70% of recruiters to a fully variable incentive-based compensation structure
• Elevated gig worker retention rates while concurrently slashing Customer Acquisition Costs (CAC) via the successful implementation of a Referral Program
• Delivered high annual revenue in the Last Mile sector, with 70% of the revenue stemming from strategic partnerships with industry leaders including Flipkart, Big Basket, Zepto, and Shadowfax.
• Grew market share significantly in the EV industry, driven by attractive profit margins, with electric vehicle companies contributing 40% of total revenue to the Last Mile business segment.
• Efficiently transitioned three existing contracts from a "pay and collect" model to a "collect and pay" structure, optimizing financial operations.
• Improved client profitability by implementing a gig-based model, eliminating Provident Fund (PF) and Employee State Insurance Corporation (ESIC) expenses
• Expanded the wallet share of EV clients from 10% to 40% and increased client base from 1 to 5
• Attained the status of the second-largest channel partner for Zepto within just one month of initiating operations
• Led a team comprising 5 Key Account Managers, 2 Zonal Managers, 4 City Ops Managers, and 4 Retention Managers, reporting directly to the CEO.
• Coordinated with internal stakeholders, including the Product Team, Legal and Recovery Team, and Call Center Team, while also maintaining relationships with external stakeholders such as the Client's HR and Operations Leaders, as well as key partners in the NBFC and Insurance sectors

Mar 2021 – Nov 2022 · 1 yr 8 mos

• Led sales operations for key clients in the E-Commerce, Q-Commerce, and Logistics sectors.
• Established the last mile category from the ground up, achieving a monthly revenue of 5 Crores within the past 11 months.
• Maintained consistent month-on-month growth in both the gig worker count and monthly revenue, with a minimum monthly growth rate of 20% and a peak monthly growth rate of 100%.
• Significantly reduced the Turnaround Time (TAT) for addressing gig worker grievances, slashing it from 12 hours to an impressive 4 hours.
• Maintained an impressive 80% on-time payment track record for gig workers, ensuring timely compensation.
• Successfully streamlined Gig Worker acquisition costs through process enhancements and strategic initiatives, including the transition of fixed-cost recruiters to variable compensation structures, execution of referral programs, and improved engagement with the ground team.
• Achieved a 25% monthly revenue growth in the initial 5 months (March-July), which then accelerated to 50% growth during Aug-Nov, culminating in an extraordinary 100% growth within a single month from Jan-Feb.

Feb 2020 – Mar 2021 · 1 yr 1 mo · Gurugram

• Clients: Flipkart, Myntra, Licious, Big Basket, Jio Mart, etc.
• Expanded SmartE's delivery business into 5 cities, increased monthly revenue in 6 months.
• Led electric vehicle growth in last-mile delivery and managed P & L
• Oversaw franchise business for logistics and mobility
• Managed ecosystem partnerships spanning infrastructure, manpower, and real estate.
• Successfully launched operations in 3 new cities (Bengaluru, Mumbai, Pune).
• Spearheaded city team recruitment and establishment.
• Directed the setup of crucial charging and parking infrastructure.
• Launched operations for Flipkart with 15 vehicles, scaling to 100 vehicles in 4 months and achieving 33 lacs MRR.
• Realized a 10% cost reduction per vehicle through strategic demand location optimization.
• Headed a team comprising 3 City Managers, 4 Assistant Managers, and 12 Team Leads in logistics operations, reporting to the CEO.
• Coordinated with various internal teams (Product, Sales, HR, Legal) and external stakeholders (Manpower Vendors, Charging and Parking Infra Vendors, Clients’ POC in Operation Leadership) to ensure effective collaboration

Oct 2018 – Jan 2020 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Started and expanded Bike Taxi services to five cities with low operational costs.
• Managed dockless bike operations using various business models.
• Introduced fleet rentals to Swiggy to enhance efficiency and profitability.
• Increased bike utilization by 50% on weekdays and 80% on weekends during off-peak hours.
• Oversaw Profit and Loss (P&L) for clusters and zones.
• Analyzed financial data to optimize performance.
• Developed Standard Operating Procedures (SOPs) to streamline operations.
• Reduced Turnaround Time (TAT) for bike servicing by 50% through customer refueling and proactive bike placement.
• Led the expansion of new product categories (Bike Taxi and Kirana Rentals) in multiple cities.
• Collaborated with the Product Team to address operational challenges and improve the user experience.
• Expanded market presence from 2 to 6 cities.

Sep 2015 – Aug 2018 · 2 yrs 11 mos · Gurgaon, India

• Expanded critical accounts, responsible for over 80% of business volume in Delhi NCR.
• Introduced a "BYOD" initiative in the fleet, resulting in an 80% reduction in onboarding costs.
• Increased supply by 300% through a robust network of sourcing channels, reaching 8,000 active driver partners upon exit.
• Led business development and revenue management efforts with key accounts like McDonald's India, Sapphire Foods, and Devyani International Limited.
• Analyzed P&L statements and collaborated with the core team to make data-driven adjustments to business strategies.
• Coordinated seamlessly between the sales team and merchants, ensuring efficient onboarding processes and aligning demand with supply.
• Oversaw the integration of the Delhi team following Zomato's acquisition, ensuring a smooth transition in line with company goals.
• Effectively managed fleet utilization and capacity planning to optimize resources and improve operational efficiency.

Jan 2015 – Sep 2015 · 8 mos · Kota Area, India

• Achieved 1000 bookings quicker than any other tier II city.
• Led Business Development and Operations for OLA Cabs in Kota, Rajasthan, managing a strong fleet of 300 cabs.
• Managed the City's Profit and Loss (P&L) statement, ensuring financial success and growth.
• Implemented marketing strategies to boost OLA's presence and expand its reach within the city.

Apr 2014 – Jan 2015 · 9 mos

• Successfully secured Morarjee Textiles' first high-profit client in the USA.
• Fostered strategic partnerships with leading apparel brands.
• Oversaw Sales Forecasting and Debtors management, ensuring financial stability.
• Acted as the organization's representative at important B2B marketing events, strengthening our brand presence.

May 2013 – Apr 2014 · 11 mos

Jun 2012 – Apr 2013 · 10 mos

Apr 2011 – Jun 2011 · 2 mos

Jan 2010 – Jan 2012 · 2 yrs · Mumbai Area, India