Aug 2023 – Jan 2025 · 1 yr 5 mos · Gurugram, Haryana, India · Hybrid

• Lead product management for Builder Cloud - Azure Service, streamlined cloud onboarding, achieved 40% improvement in billing efficiency, and enhanced security, driving market adoption and client satisfaction
• Manage Builder Cloud across AWS and Azure enhancing performance and scalability. Achieved seamless integration and cost-efficiency, meeting diverse client needs effectively
• Collaborate with the Data Protection Officer to reduce fraudulent activities by 97% and strengthen cloud security through audits and best practices. Enhanced data security and regulatory compliance, ensuring client trust and mitigating risk
• Facilitate teamwork across engineering, sales, and support teams, aligning product development with market demands. Utilized Agile methodologies to prioritize features and improve customer satisfaction

Apr 2022 – Jul 2022 · 3 mos · India

• Analyzed the Cloud market & its trends by deep diving into the Industry, recent trends, major players & case studies to understand the various digital acquisition models & come up with one that would work best for Microsoft Azure Partners/Resellers
• Assessed nearly 50 hyperscalers, MS and compete partners, existing cloud marketplaces by conducting 8 in-depth partner interviews across leadership levels to understand the current capabilities, mindset, resources & digital maturity levels
• Suggested a new Digital Commerce Readiness(DCR) Tool to help any firm assess their current readiness to acquire through digital as a foundation for a standalone tool which can be merged with the Go-To-Market service offerings
• Recommended detailed roadmap for 3 selected partners to acquire through digital using individual report cards on current readiness, initiatives mapped on the impact-effort prioritisation matrix & & measurable business impact indicators
• Secured Mentorship & worked on ‘Understanding & simplifying Channel Incentive Programs by exploring Local & Global programs’

Oct 2021 – Dec 2021 · 2 mos · Gurugram, Haryana, India

• - Worked on the project ‘Corporate Gifting and Cross Promotion Project' & performed allocated sales activities and shared regular reports with the project guide getting the requisite on-field sales training

Jun 2019 – Jan 2020 · 7 mos

• Promoted early to Subject Matter Expert - Google Ads & led a team of 20 individuals by providing on-ground support to the team, performance analysis, sample auditing of the cases handled, knowledge gap identification, & providing Coaching and Feedback
• Improved Customer Satisfaction & Resolution time through effective Queue Management by regular assignments of cases, Root Cause Analysis(RCA), Day End Reporting, Quality Analysis(QA), and weekly/monthly projections

Jul 2018 – May 2019 · 10 mos

• - Worked for client Google as a Google Ads Account Manager helping key Small & Medium Businesses & MNCs across the globe optimize their advertising budget on Google Ads & Shopping by understanding customer problems & finding possible root causes through interpreting dashboards & metrics on Google Analytics, Webmaster & other Google tools

Jun 2017 – Jun 2018 · 1 yr · Delhi

• Collaborated with Sales & Marketing Head on preparing the Go-to-Market strategy for the product by providing on-ground consumer insights, identifying target customer segments & other market-specific insights to expand their current business to Delhi NCR
• Created a database of 280+ potential clients using primary & secondary research independently to serve as the foundation for sales & marketing strategy for the specific geography
• Setup digital marketing infrastructure to generate & qualify leads & negotiated contracts to onboard high-end private schools

Apr 2015 – May 2015 · 1 mo

• Completed summer training project as part of Tata Teleservices B.Tech Program & conducted a feasibility study for client Bharti Airtel to expand Leased Line Optical Network with performance graded as 'Excellent'