Sakshi Sharma — Product Manager

I began in telecom infrastructure, where reliability and coordination aren’t optional-they’re the job. That discipline naturally pulled me into healthcare, a space where good product choices genuinely matter. Across both, I’ve gravitated to the intersection of product management, business analysis, and customer success-listening hard, framing the real problem, and turning it into roadmaps and releases that make life easier for customers and the teams who serve them. I’m a clear, calm communicator who can sit with clients, understand what they need, and translate that into crisp requirements. I lead with data and market insight before I build-validating demand, shaping the journey, and measuring what happens next. I actually love enhancements: the small, high-leverage improvements that remove friction, improve time-to-value, and make a product feel thoughtful. My toolkit is hands-on and human: discovery and problem framing, journey mapping, requirements and PRDs, acceptance criteria and UAT, prioritization, stakeholder alignment, storytelling, go-to-market and lifecycle planning, onboarding and adoption, experimentation and KPI design. I work best in roles like Product Manager, Business Analyst, or Customer Success, especially where the mandate is to connect strategy to execution and show progress you can feel. On the side, I build AI-powered digital creations using prompt design to speed up research, synthesis, and content because I believe technology should be harnessed to amplify good judgment, not replace it. If you’re looking for someone who can meet clients where they are, bring teams together, and ship improvements that stick, then you are at the right space.

Stackforce AI infers this person is a Product Manager in the Healthcare SaaS industry.

Experience: 4 yrs 3 mos

Skills

Product Management
Customer Success
Business Analysis
Project Management

Career Highlights

Expert in product management and customer success.
Proven track record in healthcare product strategy.
Skilled in leveraging AI for enhanced decision-making.

Work Experience

Dcode Health

Product Manager (1 yr 2 mos)

Ola Digital Health

Business Analyst (8 mos)

Business Analyst Intern (8 mos)

Stevens Institute of Technology

Graduate Peer Leader (4 mos)

Tata Projects

Business Analyst (10 mos)

GALMAX TECHNOLOGIES PVT LTD

Project Executive(MIS) (1 yr)

Chhattisgarh Infotech Promotion Society

Internship (4 mos)

Internship Trainee (4 mos)

Bhilai Steel Plant, SAIL

Internship (1 mo)

Education

Master of Science - MS at Stevens Institute of Technology

Bachelor of Technology - BTech at Vellore Institute of Technology

Sakshi Sharma

Product Manager

India4 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in product management and customer success.
Proven track record in healthcare product strategy.
Skilled in leveraging AI for enhanced decision-making.

Stackforce AI infers this person is a Product Manager in the Healthcare SaaS industry.

Contact

Skills

Core Skills

Product ManagementCustomer SuccessBusiness AnalysisProject Management

Other Skills

Requirements GatheringData MappingStakeholder AlignmentKPI DesignAcceptance CriteriaJourney MappingRequirementsOnboarding DesignWorkflow DesignTicket ManagementUATRelease NotesCommunicationPower BIKPI Definitions

About

Experience

4 yrs 3 mos

Total Experience

8 mos

Average Tenure

1 yr 2 mos

Current Experience

Dcode health

Product Manager

Apr 2025 – Present · 1 yr 2 mos · Ahmedabad, Gujarat, India · Remote

Managed a portfolio of 50+ provider and pharmacy clients—owning onboarding, success plans, renewals posture, and risk—while building seamless integrations and managing the provider–pharmacy network (data mapping, SLAs, acceptance checkpoints, escalations).
Turned provider/pharmacy pain points into crisp problem statements and a sequenced, multi-release roadmap, balancing usability, compliance, and business priority.
Converted discovery into implementation-ready specifications—journey maps, requirements, and acceptance criteria—establishing clear quality standards and alignment across Engineering, Design, Customer Success, and Compliance.
Led build-through-launch and adoption: backlog stewardship, scope and edge-case decisions, UAT, enablement, and lifecycle touchpoints—operating evidence-first with defined KPIs, experiments, and market/customer analysis.
Pillbox (RTM-compliant workflows): defined end-to-end requirements and acceptance criteria, validated clinical and billing edge cases, and aligned stakeholders to improve dispatch reliability and claim accuracy.
Brisk Wellness (multi-specialty launch): mapped journeys for dermatology, acute care, and peptide services; coordinated nationwide partner integrations; and prepared enablement for confident adoption across sites.

Product ManagementCustomer SuccessRequirements GatheringData MappingStakeholder AlignmentKPI Design

Ola digital health

2 roles

Business Analyst

Aug 2024 – Apr 2025 · 8 mos · Tampa, Florida, United States · On-site

Partnered with clinicians, support teams, and patients to surface real problems, frame them clearly, and translate them into a focused, testable product backlog (discovery, problem framing, prioritization).
Redesigned intake, triage, and follow-up journeys to remove friction and ambiguity capturing edge cases and tightening handoffs for safer, simpler experiences (journey mapping, workflow design, accessibility/usability).
Authored clear requirements and acceptance criteria and led UAT and release readiness, aligning cross-functional teams on scope, quality, and decision points (requirements, quality standards, stakeholder alignment).
Built onboarding and early-life customer programs-playbooks, guidance, and change management that helped users adopt new workflows with confidence (onboarding design, enablement, communication).
Established a measurement and review cadence to guide iteration - defining success metrics, designing lightweight experiments, and prioritizing enhancements that improved adoption and retention (KPI design, experimentation, decision facilitation).
Applied structured AI prompting and synthesis to speed research, voice-of-customer analysis, and clean deliverables such as UX copy and enablement (prompt design, synthesis, information architecture).

Business AnalysisJourney MappingRequirementsKPI DesignOnboarding Design

Business Analyst Intern

Sep 2023 – May 2024 · 8 mos · Tampa, Florida, United States · Remote

Converted customer issues and feature requests into structured tickets with clear problem statements, reproduction steps, severity/impact, and ownership—creating traceable links to epics, requirements, and acceptance criteria.
Triaged and prioritized the backlog using business value, risk, and effort grouping related tickets into epics, refining scope, and maintaining a ready queue for predictable delivery.
Drove ticket lifecycle through delivery grooming with cross-functional teams, clarifying edge cases, validating fixes in UAT against acceptance criteria, and securing sign-off.
Authored concise release notes and stakeholder updates closing the loop on resolved tickets, communicating changes and known limitations, and capturing post-release feedback for iteration.

Business AnalysisTicket ManagementUATRelease Notes

Stevens institute of technology

Graduate Peer Leader

Aug 2023 – Dec 2023 · 4 mos · Hoboken, New Jersey, United States

Communication

Tata projects

Business Analyst

May 2021 – Mar 2022 · 10 mos · Raipur, Chhattisgarh, India

Unified lead/account/opportunity data into a single CRM view and defined stage exit criteria with SLA alerts for cleaner pipeline signals.
Built Power BI dashboards (pipeline health, win/loss, stage aging, source conversion) and standardized KPI definitions for QBRs.
Contributed to a nation-scale optical-fiber rollout by aligning field ops, vendors, and customer PMOs to milestones and acceptance plans.
Implemented risk/issue registers, escalation matrices, and site-readiness/acceptance checklists (ROW, route deviations, splicing/testing quality) to reduce rework and speed approvals.
Introduced lead scoring & segmentation to focus SDR efforts and improve MQL→SQL conversion; published playbooks for handoffs.
Set a deal-review cadence with templates and governance, improving forecast reliability and cycle-time discipline.

Business AnalysisPower BIKPI DefinitionsRisk Management

Galmax technologies pvt ltd

Project Executive(MIS)

Apr 2020 – Apr 2021 · 1 yr · Bhilai, Chhattisgarh, India

Built a portfolio performance cockpit (budget, schedule, resources, risks) with Tableau/Power BI for exec visibility.
Implemented EVM & critical-path tracking; flagged variances early and supported recovery plans with PMs.
Standardized RAID logs and change-control with approvals/versioning for audit-ready governance.
Automated weekly status ingestion and resource capacity views to reduce reporting defects and bottlenecks.
Produced client-ready status reports and handover packets that clarified dependencies, blockers, and required approvals shortening review loops.
Standardized RFI/RFP templates and meeting notes for consistent documentation and faster decisions.
Coordinated multi-vendor schedules and site logistics; escalated critical-path conflicts early to keep milestones on track.

Project ManagementTableauEVMChange Control

Chhattisgarh infotech promotion society

2 roles

Internship

Dec 2018 – Apr 2019 · 4 mos

Worked in the field of Data Analytics in project 'Jansamvaad'.
Testing , App design management and web development in the project- 'Shaalakosh'.

Internship Trainee

Dec 2018 – Apr 2019 · 4 mos

I have worked in the field of project development, management and software testing.

Bhilai steel plant, sail

Internship

Jun 2018 – Jul 2018 · 1 mo · Bhilai,Chhattisgarh

Industrial Internship in the field of Javascript and Database Management Systems.
Created a project titled "PAYMENT AND BILLING OF VOCATIONAL TRAINEES".