Mar 2023 – Jun 2025 · 2 yrs 3 mos · Remote

• Worked as a Senior Site Reliability Engineer at EQUIFAX, one of the major credit reporting agencies in the USA, where I:
• ➤ Managed system uptime across cloud-native platforms (AWS, GCP) and hybrid architectures by implementing scalable Infrastructure as Code (IaC) patterns using Terraform, cloud CLI scripting, and cloud SDKs, while ensuring alignment with security and engineering standards.
• ➤ Designed and maintained CI/CD pipelines to streamline the build, test, and deployment of applications and cloud infrastructure, leveraging Jenkins and cloud-native toolchains for efficient and reliable delivery.
• ➤ Built automated tooling to deploy service requests and enable smooth production rollouts, and developed detailed runbooks for incident detection, remediation, and service restoration.
• ➤ Resolved complex issues in distributed system service maps, enabling rapid triage and resolution during on-call rotations for high-severity incidents, while continuously improving processes to reduce Mean Time to Recovery (MTTR).
• ➤ Led blameless postmortems for critical incidents by identifying root causes and driving actionable remediation plans to prevent recurrence, fostering a strong culture of reliability and continuous improvement.

Sep 2022 – Present · 3 yrs 8 mos

Feb 2022 – Mar 2023 · 1 yr 1 mo · Jaipur, Rajasthan, India · Remote

• Code Repository Management: Administered and maintained Git repositories,
• optimizing branching strategies and code merge processes to support the
• development team's custom requirements
• CI/CD Collaboration: Partnered with developers to identify and implement tooling for Continuous Integration, Delivery, and Deployment (CI/CD) pipelines, streamlining the software delivery lifecycle
• Architecture Design: Designed and implemented scalable, highly available, and secure application architectures, ensuring optimal performance and reliability in cloud environments
• Developer Support: Assisted developers in diagnosing and resolving server-related
• issues, improving system stability and reducing development bottlenecks
• Jenkins Administration: Managed Jenkins servers, created jobs for task automation, and developed deployment pipelines to improve workflow efficiency
• Infrastructure as Code (IaC): Authored Terraform scripts, reducing infrastructure provisioning time by 70% and improving deployment consistency across
• environments
• Monitoring and Observability: Monitored Linux server processes using Prometheus and Grafana, enabling proactive performance optimization and issue resolution.

Jan 2021 – Jan 2021 · 0 mo · Remote

• ✧ Developed interview questions tailored to the specific requirements of clients such as Microsoft, Salesforce, etc., aligning with their hiring processes.
• ✧ Designed scenario-based multiple-choice questions (MCQs) covering various cloud service providers, including GCP and AWS.
• ✧ Created a wide range of easy, medium, and hard-level MCQs on key DevOps tools such as Linux, Git, Docker, Kubernetes, Terraform, and more.

Dec 2019 – Dec 2020 · 1 yr · Jaipur, Rajasthan, India

• Provided cloud support for a digital education platform offering e-learning modules,
• e-books, ERP software for schools, and learning videos
• Managed application performance and troubleshooting on cloud environments,
• ensuring high availability and reliability
• Assisted with deployments, updates, and configurations for cloud-hosted services,
• ensuring seamless operation of digital education products
• Collaborated with cross-functional teams to address and resolve customer issues
• related to platform performance and access
• Supported customer onboarding and ensured smooth adoption of the platform's
• cloud-based ERP solutions
• Gained experience in marketing digital education solutions and understanding client needs to align them with technical solutions

May 2019 – Jul 2019 · 2 mos · Mohali