May 2024 – Present · 2 yrs · Londres et périphérie, Royaume-Uni · Remote

• Challenges Entrepreneurs.com + 9-month training and coaching + Creation of SL Digital Agility to help PMEs, hotel, and luxury industry professionals successfully navigate their digital transitions.

Dec 2022 – Apr 2024 · 1 yr 4 mos · Londres, Angleterre, Royaume-Uni · On-site

Mar 2022 – Jun 2022 · 3 mos · Londres, Angleterre, Royaume-Uni · Hybrid

• Global engagement development within the employees community (global survey, implementation of action, internal communication, internal social media, global events organisation)

Jun 2021 – Nov 2021 · 5 mos · Nice, Provence-Alpes-Côte d’Azur, France

• Set up of an Inbound Marketing Strategy in Dark Kitchen field combining webmarketing strategy and mix marketing strategy from beginning to end
• development of brand visibility
• set up of DNVB strategy in luxury industry
• Target audience definition (buyer persona)
• Online business and sales optimization on the delivery platforms (UBER EAT, DELIVEROO, LIVREUR CHIC..)
• SEO optimization according to the algoritm of the delivery platforms
• Search Engine Optimization (SEO)
• Website performance advices
• Social Media optimization and development of tailored-made campaigns

Dec 2020 – Jan 2021 · 1 mo

• Tailored support in the launch of an online store on the Amazon Market place
• development of an ecommerce strategy with the company
• Online business and sales optimization
• Search Engine Optimization (SEO)
• Products Sheet redaction

Sep 2018 – Aug 2020 · 1 yr 11 mos · Gabon

Nov 2017 – Jun 2018 · 7 mos · Port-Gentil Gabon

• Managed 120 people(cleaners, painters, workers, receptionists, gardeners) to take care of the customer services quality on of the hotel trade service and the hotel maintenance setting a customer centric strategy.

Mar 2017 – Jul 2018 · 1 yr 4 mos · Région de Paris, France

Nov 2013 – May 2014 · 6 mos · Headquarter- Bogota- COLOMBIA

• 1. Implementation of the LATAM Import- Export Lactalis Headoffice in Bogota
• 2. Management of the import/ export LACTALIS products coming from Europe/ USA and South America
• 3. Implementation of LATAM Customer Services

Jul 2013 – Oct 2013 · 3 mos · Bogota - COLOMBIA

• Trades Manager Consultant of South American flowers Export to Europe in Rozall - Service Contract
• 1. Management of tropical flowers export to Europe and Improvement of the existing process
• 2. Europe Portfolio Development
• 3. Ecuador and Colombian providers relationship management and quality customer services improvement

Feb 2013 – May 2013 · 3 mos · Bogota - COLOMBIA

• Events and business coordinator of the French Pavillion for the International Agricultural Fear of Bogota "Agroexpo" in Ubifrance - Service contract

Jun 2011 – Aug 2012 · 1 yr 2 mos · Paris, Courbevoie- FRANCE

• 1. Project Management at EMEA level of Database (BAPS system) and website tool, Communication, Marketing and Strategic Tools assistance of 17 European Training Managers
• 2. Contract management of Cloud activity and customers follow up.

Dec 2010 – Mar 2011 · 3 mos · Champs Elysée Paris France

• Support in the start of the ECIFFICE activity (partners canvassing, bookings and contacts management, website search engine optimization and communication Tools creation)

May 2010 – Nov 2010 · 6 mos · Genevilliers-Paris France

• 1. Internet site implementation in cooperation of a website agency
• 2. International providers prospection
• 3. Communication campaign creation (leaflets /fax/ mailing advertising)
• 4. Market studies and benchmarking

Aug 2008 – Feb 2010 · 1 yr 6 mos · La Défense Paris FRANCE

• (official language: English) EDI (Electronic Data Interchange) deployment management for the Customer Carrefour and his 4000 providers to the Sterling Commerce Platform to improve the service quality of this famous retailer
• 1. e-mailing campaign : communication with the 4000 providers taking part of the project deployment
• 2. Coordination of technical teams based in Germany and India
• 3. Retro-planning, Boarding team meeting with the Customer for the deployment follow up
• 4. Training of the project team and process implementation

Apr 2008 – Jul 2008 · 3 mos · Cork, IRELAND

• 1.Market studies for PEPSI and UNILEVER (products qualities, consumer studies, package valorisation)
• 2. International shopper recruitments
• 3.Communication campaign (advertising, consumer events, and internal communication Tools, videos )

Feb 2008 – Mar 2008 · 1 mo · Tours, France

• Punctual negociation role of South American Markets of the PETZL product reselling for his VRP VERANEX
• Management Assistance in reporting Tools building

Jul 2007 – Jan 2008 · 6 mos · Buenos Aires - Argentine

• 1. Business Intelligence System implementation to increase communication and productivity within RCI
• 2. Financial Manager Assistance in Economic reorganization of the Financial Department to cut expenses and enhance time optimization
• 3. Studies and benchmarking of car Industry market in Argentine
• 4. Communication between headquarter in France and affiliate offices in Argentine (interpret tasks, reporting, internal notes, minutes redaction, participation of Boarding Committees)

Apr 2006 – Aug 2006 · 4 mos · Colombia - Bogota

• 1. French and Colombian companies assistance in Import/Export initiatives (Market researches, Information about custom modalities)
• 2. Market reports and economic notes sent to Trade Chamber in France
• 3. Business events organization (conferences, business meetings, organization of the Chamber and CEO participation to international Trades events (SIAL, SILMO, POLLUTECH)
• 4. President Chamber assistance in translation and redaction of official documents