Sep 2024 – Sep 2025 · 1 yr · Austin, Texas, United States

• Designing for  AppleCare
• Spearheaded the design and implementation of user experience workflows for key enterprise software, employing innovative UX strategies to achieve a 25% improvement in workflow efficiency and user interaction.
• Conducted extensive user research and testing to validate design concepts, leading to the development of advanced, user-friendly interfaces that increased customer satisfaction ratings by 30%.
• Specialized in creating high-quality illustrations and animations, enhancing narrative and visual engagement of projects, leading to a 35% increase in user interaction and 15% improvement in stakeholder feedback.
• Effectively managed multiple UX projects, coordinating with cross-functional teams to align design initiatives with business goals, which accelerated project timelines by 20% and enhanced team productivity.

Jul 2024 – Aug 2024 · 1 mo · Austin, Texas, United States

• Orchestrated the design of over 500+ screens for a high-profile FAANG project, demonstrating exceptional attention to detail and commitment to high-quality production standards.
• Expertly refined prototype visuals through advanced designing techniques, improving the visual quality of software development deliverables by 40%.
• Enhanced the internal user experience by implementing interactive hotspots and seamless page integrations, boosting operational efficiency by 20% and supporting enhanced customer service initiatives.
• Led a team of four designers to optimize the quality assurance process in collaboration with QA leads, employing streamlined workflows, enhancing product handover efficiency to Development and Engineering teams by 15%.

Jul 2024 – Sep 2024 · 2 mos · Houston, Texas, United States · Remote

• Redesigned and improved end-to-end experience of the bank account transaction flow by conducting usability reviews to enhance simplicity and engagement resulting in a 35% boost in user retention and a 15% reduction in bounce rates, significantly enhancing user experience.
• Directed a thorough UX audit, identifying and resolving critical usability issues, which led to a 25% improvement in user satisfaction.
• Implemented advanced design methodologies like UCD, Design Thinking, and Agile Design that optimize user interaction flows, achieving a 35% increase in user engagement.
• Collaborated extensively with Stakeholders, Product, Engineering and Marketing teams to troubleshoot UX problems and improve user engagement. Generated a 20.89% growth in active users in 2 months.

Jun 2023 – Jul 2024 · 1 yr 1 mo · Hyderabad, Telangana, India · Remote

• Designed and Engineered mobile app & website from initial concept to prototype, to empower 100K+ students with study abroad resources.
• Conducted and analyzed 100+ user interviews, ensuring the app's features were finely tuned to meet the nuanced needs of students.
• Created and iterated over 50 wireframes and high-fidelity mockups, blending aesthetics with functional design to enhance UX.
• Designed for scalability, with anticipated features set to boost user satisfaction rates by 450% after launch.

Mar 2022 – Aug 2022 · 5 mos · Hyderabad, Telangana, India · On-site

• Spearheaded the launch of Flit Taxi mobile app, a revolutionary logistics model, rapidly achieving a robust user base by 40% within 1st quarter.
• Mobilized a UX overhaul, spiking customer satisfaction & boosting user retention by 40% and NPS by 30%.
• Fostered customer engagement strategies with Responsive Design to boost online sales conversions by 50% post-launch.
• Orchestrated a zero-commission driver model, rallying over 100+ drivers, to surge sign-ups within two quarters.

Jan 2021 – Aug 2022 · 1 yr 7 mos · Chile · Remote

• Worked as a Big Data Engineer on Walmart's Technology Modernization initiative to decommission Teradata with BigQuery in GCP. Rewired existing ETL applications to Spark jobs in GCP.
• Collaborated with UX Research teams, to interpret user data from Spark jobs in GCP, shaping personas and user journey maps, achieving 60% design improvement.
• Embraced Agile methodologies to expedite project delivery, slashing timelines by 30% and boosting team flexibility and collaboration.
• Orchestrated a data migration that increased system efficiency by 300%, enhancing user interface responsiveness.
• Mentored 5 junior analysts in BigQuery, raising client satisfaction through data-driven insights.

Mar 2020 – Jan 2022 · 1 yr 10 mos · Hyderabad, Telangana, India · On-site

• Forged a user-centric design for Printoonistic’s e-commerce store, enhancing user engagement by 150% within 1st quarter.
• Integrated an innovative personalization feature, which bolstered customer satisfaction by 100% and doubled the repeat business.
• Championed a marketing drive, yielding a 100% ROI and generating over 0.5 million rupees in revenue within 12 months.
• Fostered strategic user research, uncovering opportunities for expansion that drove a 200% surge in revenue.