May 2024 – Jun 2025 · 1 yr 1 mo · On-site

• Got promoted to Advanced Software Developer and took on new challenges and build on my accomplishments.
• Recent Highlights:
• Successfully transitioned into a dual C1/D1 developer role, driving defect resolution and new feature development while ensuring seamless Production support whenever needed.
• Guide, train and resolve issues of clients on the Amdocs Catalog One Product.
• Spearheaded Amdocs Internal Monitoring Dashboard Implementation (SPoG) as Project Coordinator, fostering improvements, gathering requirements, and driving timely project progress through effective communication.
• Mentored and trained 30 diverse individuals as part of Amdocs DigiStar Program, enhancing team knowledge and expertise in D1 Product, tools, and technologies.

Jun 2022 – Apr 2024 · 1 yr 10 mos · On-site

• As a Software Developer in Development team of the Claro-PR account, I specialize in customizing the BSS product and providing support for Amdocs' Digital One(Order Capture, Order Handling) product.
• My primary responsibilities include new feature development, troubleshooting, bug fixing, and delivering fixes, as well as collaborating with various stakeholders to successfully deploy changes to the production environment. I ensure smooth code execution across all environments.
• I actively participate in requirement gathering, end-to-end development, and testing of new features to meet client needs.
• Additionally, I was made part of a dedicated team responsible for handling incidents, defects, and overseeing release management where I helped and trained L1/L2 guys on the product and provided them necessary help as and when needed.
• Highlights:
• A valued member of the "Knowledge Management Task Force," where I review and organize learning materials while creating new content to bridge the knowledge gap for new team members joining the D1 product.
• Recognized for outstanding performance, I was awarded "Employee Of the Month - Dec. 2022."
• Developed and delivered an end-to-end tool for applying major WA's in single click for L1/L2 teams.
• Onsite Experience:
• Amdocs, Sao Paulo, Brazil (Sept. 2023 - Nov. 2023):
• Worked closely with clients and other stakeholders to proactively resolve any issues on production post launch of application in stores at their timezone.

Oct 2021 – Jun 2022 · 8 mos

• Enhanced HSBC client project by utilizing Java and Spring Boot to develop and refine Restful APIs. As a Software Development Specialist-Java with the WPB-Fraud team, I created new APIs, extensively unit tested them with JUnit, and ensured seamless deployment using Jenkins and PCF.

Sep 2020 – Oct 2021 · 1 yr 1 mo

• Developed strong expertise in querying and filtering database results for insightful analysis by upper management within an internal project. Additionally, adeptly designed a backend using Spring Boot and Microservices Architecture, integrating a centralized configuration system via GitHub with the help of Config Server. Demonstrated skills in establishing communication between microservices through RestTemplate for a training project.

Jun 2020 – Aug 2020 · 2 mos

• Break for university exam.

Jan 2020 – May 2020 · 4 mos

• Played a key role in developing the authentication module for a supply chain management system website, utilizing Java, Spring Boot, and Spring Security for the robust backend, while Angular powered the engaging frontend. Managed data effectively with MySQL database integration. Moreover, demonstrated expertise in performing CRUD operations across multiple web applications and exhibiting ease in crafting efficient RESTful APIs.