Santanu Kumar Naik

Operations Associate

Bengaluru, Karnataka, India9 yrs 1 mo experience

Key Highlights

Proven track record in process improvement and operational efficiency.
Strong leadership skills with a focus on team management.
Expertise in customer service and client relations.

Stackforce AI infers this person is a Customer Operations Manager with expertise in process optimization and team leadership.

Contact

santanukumar056@gmail.com LinkedIn

Skills

Core Skills

People ManagementCustomer Service ManagementProject ManagementOperations ManagementCustomer SatisfactionTeam Management

Other Skills

Service-Level Agreements (SLA)Key MetricsConflict ManagementCommunicationProcess ImprovementProcess AutomationfeedbackClient RelationsAttrition ReductionKey Performance IndicatorsCoachingAnalytical SkillsReporting & AnalysisShrinkageCustomer Experience

About

Dedicated and detail-oriented Assistant Operations Manager in overseeing daily operations and leading cross-functional teams to improve efficiency, and productivity. Skilled in resource allocation, process optimisation and team management. Demonstrated expertise in driving process improvements and delivering exceptional customer service. Lead the daily operations of the company, overseeing a team and ensuring that all activities align with organisational objectives Implement process improvements to reduce operational costs Develop and maintain relationships with vendors, ensuring timely delivery of goods and services Monitor inventory levels and implement strategies to optimise inventory management Conduct regular performance evaluations, and provide feedback to team members to improve their performance.

Experience

9 yrs 1 mo

Total Experience

1 yr 7 mos

Average Tenure

11 mos

Current Experience

Infosys bpm

Team Manager

Jul 2025 – Present · 11 mos · Bengaluru, Karnataka, India · On-site

People ManagementService-Level Agreements (SLA)Key MetricsConflict ManagementCustomer Service Management

Quatrro business support services

Assistant Manager

Mar 2025 – Jun 2025 · 3 mos · Thane, Maharashtra, India · Remote

Dedicated and detail-oriented Assistant Operations Manager in overseeing daily operations and leading cross-functional teams to improve efficiency, and productivity. Skilled in resource allocation, process optimisation and team management. Demonstrated expertise in driving process improvements and delivering exceptional customer service. Lead the daily operations of the company, overseeing a team and ensuring that all activities align with organisational objectives Implement process improvements to reduce operational costs Develop and maintain relationships with vendors, ensuring timely delivery of goods and services Monitor inventory levels and implement strategies to optimise inventory management Conduct regular performance evaluations, and provide feedback to team members to improve their performance.

People ManagementService-Level Agreements (SLA)CommunicationProject ManagementOperations Management

Uber

2 roles

Team Lead

May 2022 – Dec 2024 · 2 yrs 7 mos · Hyderabad, Telangana, India · Remote

Experienced in Team Leader with a demonstrated history of working in the customer service industry. Skilled in team management, process improvement, customer satisfaction, SLA management and project. management. SOP Creation. KPI monitoring, Coaching.

Process AutomationfeedbackProject ManagementTeam ManagementClient RelationsAttrition Reduction+10