Mar 2017 – Present · 9 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Jan 2015 – Apr 2018 · 3 yrs 3 mos · Bengaluru Area, India

• ● Was responsible to setup the organization to provide sophisticated Technology resources for LAW Enforcement by using advanced Technology for solving complex Crimes
• ● Started with a 3 Member Team and expanded to 180 members in a span of 16 Months.
• ● Generated a turnover of over 40Cr in 1 Years through Enterprise business.
• ● Established the Home Land Security division under which we would provide consultancy services for Government Sector and State Police to Modernize their Infrastructure with Future Ready Security Solutions.
• ● Established the State of Digital & Cyber Forensic Lab to provide the much-needed services to Law Enforcement which would help them in solving complex crimes and have solved more than 150 cases in a span of 1year.

Sep 2009 – Jan 2014 · 4 yrs 4 mos · Bengaluru, Karnataka, India

• ● Was responsible to setup the organization to deliver Enterprise Technology Solutions across India.
• Started with a 3 Member Team and expanded to 40 members in a span of 8 Months.
• ● Generated a turnover of over 40Cr in 3 Years through Enterprise business.
• ● Designed one the biggest private training Cloud in India.
• ● Contributed in getting the organization recognized as an Enterprise Solution provider for all Technology Requirements.

Aug 2009 – Mar 2016 · 6 yrs 7 mos · Bangalore

• ● Work with Law Enforcement and research on new technologies to improve detection of crime.
• ● Design and Implementation of Crime Mapping Tool in Bangalore City Police South East Division.
• ● Design and Implementation of Patrolling Jeep CCTV Surveillance in Bangalore City Police South East Division.
• ● Design and Implementation of Vehicle Surveillance in Bangalore City Police South East Division during Elections.
• ● Design and Implementation of CCTV Monitoring System the first of its Kind in HSR Layout Police Station in Bangalore City Police South East Division post which the same solution was implemented across Bangalore City.
• ● Design and Implementation of I-BEAT Mobile App in Bangalore City Police South East Division during which would in SMART Policing

Aug 2005 – Sep 2009 · 4 yrs 1 mo · Bengaluru, Karnataka, India

• ● Managing all IT related issues globally.
• ● Design and implementation of NETWORK cabling to certification Standard for Clients.
• ● Setup new centers with full IT Infrastructure globally.
• ● Provided Vendor management and consultancy services for clients
• ● Helped Clients setup their DATA Centers and Network Designs.
• ● Implemented Global DATA sharing for the company on secure paths.
• ● Implemented a Backup and Recovery strategy.
• ● Planned and managed resource sharing.
• ● Implemented and managed trust relationship in an enterprises network.
• ● Identified and resolved systems and network bottlenecks using Microsoft administration tools.
• ● Currently setting up 7 DATA centers for Clients in different location.
• ● Implementation of cost effective inter office communication.
• ● Implementation of VOIP and Exchange Servers.
• ● Setting up Network Operational Centers (NOC)
• ● Remote management of Servers in different location.
• ● Worked on co locating the servers and load balancing of server.
• ● Providing online support for Team Members in remote locations.
• ● Managing system on Network using Remote Desktop and managing Network Load and monitoring Network activity.
• ● Project planning & Procurement
• ● Budget planning and tracking
• ● Project monitoring and Status reporting
• ● Issue Tracking and Resolution
• ● Client liaison, Vendor coordination
• ● Quality and Process management
• ● Site handling and project review
• ● Setup new office around Asia Pacific

Jan 2004 – Aug 2005 · 1 yr 7 mos · Bangalore

• ● Provide hardware and network training to the Team members.
• ● Handing Remote Desktop support for Server to customers in US.
• ● Provided support for DELL Corporate customers like FBI, Coke, Ford, Boeing and other Federal Departments of US.
• ● Managing technical and operational issues within the internal and external clients Problem Management system.
• ● Handling the WAN and LAN area network issues.
• ● Was a part of implementing the Network and design for the new DELL Call Center in Mohali (INDIA)
• Vendor management ensures they stick on to SLA with On-site Tech support vendors (BanTech, Qualexserv, IBM, Selectorn, Etc.,)
• ● Ability to take independent decisions and follow the best practice of change management with the proper impact analysis and guideline and the work follow.
• ● Ensure system uptime, Timeliness & Accuracy of project implementation Technical SLA with the client.
• ● Defining call management processes, quality management, auditing and service improvement processes.
• ● Managing of customer call logging process, Regulation of actual resolution activities undertaken by the problem owner and co-ordination of activities where multiple groups are involved in the diagnostic and resolution process simultaneously.
• ● Defining Service level agreements and managing country wise Service Review meetings and managing high Severity problems and facilitating various support groups to work together.
• ● Timely escalation and sending notifications to the top management in case of high impact problems.
• ● Enhanced and standardized post-problem reporting for customer groups, Service Management and problem trend analysis.