Jul 2020 – May 2022 · 1 yr 10 mos · India

• Japanese language voice support
• Receiving and troubleshooting calls with Japanese customers on this issue (24/7).
• Manage tickets over the phone [Follow-up Calls and Closing Tickets].
• To provide solutions to our customers by Japanese e-mail format.
• Technical Document Translation (Japanese to English and English to Japanese) and interpretation between Japanese Engineer to Indian Engineer.
• Handling of daily meetings with Japanese clients.
• Contact a Japanese field engineer regarding issues and equipment changes and follow-up calls.
• Send daily reports to the Boss.
• Alarms Support Monitoring.
• OSE & NODS Power level check.
• DWDM Technology Support.
• NFM-T Labs Testing.
• Give training for newcomers.
• Interview shooting (Japanese round).

Aug 2019 – Jun 2020 · 10 mos · Greater Chennai Area

Jun 2016 – Aug 2018 · 2 yrs 2 mos · Pune Area, India

• Working as an IMDS Expert. Handling Projects for all the OEM’s, Handling all global and local project for Seating and Interior systems eg cockpit, center console,Instrumental panel ,Doorpanels, window regulator,sunvisor, headliners
• Handling and solving all the Supplier and Customer queries, Guiding suppliers to create MDS for their products according to customer requirements and IMDS Regulations from trash to finished
• Expert in project management, Prioritize the work load and resource management project team contact
• Managed best relationship with all Global customer, supplier, counterparts within 1 year, Resolve any conflicts with internal project teams and any technical issues with OEM
• Best Coordination between All Global Seating Plant locations and D&D center for IMDS Work / Projects and good functioning of process
• Well versed in new European Community Regulation on chemicals and their safe use, BPR, India ELV etc.
• Expert in IMDS Creation, Revising, Quality checking, Supplier IMDS Validation, Internally releasing, proposing and publishing of the MDS
• Expert in working with any kind of BOM used for IMDS Creation
• Team’s Rejection (Evaluation) Expert for All Suppliers and OEM’s,
• Expert in handling and solving the Rejections from Daimler, Audi, VW, BMW, Ford, Nissan, GM, Renault, Maruti, Lear, JCI, Magna, and other OEM’
• Responsible conducting the training for fresher & new joiners

Dec 2014 – Feb 2016 · 1 yr 2 mos · Mumbai

• Servicing and diagnosis of passenger cars using STAR or OBD.
• Achiving target given by teamnleaders and learning something new with realtime experience
• solving queries and trainees and providing the exact procedure to solve the problems .
• Using WIZ , database that has all the information about the vehicle.

Jul 2013 – Sep 2014 · 1 yr 2 mos · Navi mumbai

• Service and maintainence of cars.
• Handling customers and their complaints.
• Generating warranty claims.