Sanya Rajput

Operations Associate

Delhi, India2 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

3+ years of experience in IT operations
Expert in SQL and data analytics
Strong focus on process improvement and troubleshooting

Stackforce AI infers this person is a Data-Driven IT Operations Analyst with a focus on enterprise systems and security.

Contact

Skills

Core Skills

It Service ManagementData-driven Solutions

Other Skills

SQLMicrosoft Power BIActive DirectoryProject ManagementMicrosoft IntuneMicrosoft AzureFlaskREST APIsGitGitHubPrompt EngineeringLarge Language Models (LLM)AI Pair Programming / AI-Assisted ProgrammingDatabase Management System (DBMS)Python (Programming Language)

About

👋 I’m an IT Operations Analyst with 3+ years of experience supporting enterprise systems at HCLTech. I work on stabilizing production environments, reducing ticket bounce rates, and streamlining access workflows across enterprise platforms. I specialize in diagnosing ownership gaps, improving escalation paths, and building repeatable troubleshooting processes that reduce recurring issues and improve turnaround time. Alongside my role, I am actively transitioning toward a Database Administrator and data-focused path, building skills in SQL, DBMS, Excel, Power BI, Python, and data analytics. I am particularly interested in secure, scalable, and well-governed data systems, and I leverage GenAI foundations to enhance productivity and analytical workflows. 💻 Tools & Tech: SQL | DBMS | Power BI | Excel | Python | Microsoft 365 | AD | SAP S/4 | Intune (MDM/MAM) 📈 Strengths: Ownership mindset | Structured problem-solving | Data accuracy | Cross-team collaboration | Process improvement 🚀 Let’s connect if you’re looking for someone who thrives in structured chaos, supports enterprise-grade environments, and is always up for solving “unassigned” problems.

Experience

2 yrs 7 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 7 mos

Current Experience

Hcltech

3 roles

Information Technology Operations Analyst

Oct 2023 – Present · 2 yrs 7 mos

As a Information Technology Operations Analyst at HCLTech, I play a pivotal role in driving innovation, optimizing performance, and ensuring seamless IT service delivery across cross-functional teams. With a strong focus on identifying and resolving complex IT service management challenges, I leverage data-driven insights to implement cutting-edge solutions that significantly enhance operational efficiency and effectiveness.
Key Responsibilities:
Partner with cross-functional teams to identify and resolve challenges within IT service management.
Perform risk assessments and optimize performance to enhance service delivery.
Develop and implement innovative solutions backed by data-driven insights.
Strengthen information security protocols to safeguard organizational assets.
Translate complex technical concepts into clear, understandable language for stakeholders at all levels.
Continuously stay updated on emerging technologies and industry trends to foster ongoing improvement.

SQLMicrosoft Power BIIT Service ManagementData-Driven Solutions

Intern

Apr 2023 – Sep 2023 · 5 mos

As an intern at HCL TECH specializing in providing top-notch IT support with a strong emphasis on troubleshooting and fluent communication. Adept at swiftly resolving user issues through a combination of technical expertise and clear communication. Committed to delivering solutions that not only address immediate concerns but also empower users with a deeper understanding of their IT environment.

Active DirectoryProject Management

Internship Trainee

Oct 2022 – Mar 2023 · 5 mos

As an intern at HCL Techbee, I had the opportunity to work with one of the leading global technology companies, gaining valuable insights and hands-on experience in the field of information technology. Through a comprehensive training program, I was able to develop my technical skills and gain exposure to real-world projects, working alongside experienced professionals who provided mentorship and guidance along the way.

Microsoft IntuneMicrosoft Azure