Jul 2022 – Nov 2024 · 2 yrs 4 mos · On-site

Aug 2020 – Jul 2022 · 1 yr 11 mos · India

• Reduced operational cost by 60%($3.6M annually) by delivering a scalable Document Al
• platform to extract insights from documents
• Scaled Document Al platform to 15M Pages annually by implementing microservices in AWS
• Cloud(APIGateway, Lambda, SQS, SageMaker)
• Optimized document insights generation time from 1 hour to 10 minutes by delivering 20+
• models with 90+% accuracy leveraging Deep neural networks(LayoutlM, Azure Forms &
• BERT)

May 2019 – Aug 2020 · 1 yr 3 mos

• Working as a Data Scientist, I have been working in the Telecom domain using my Data Analysis and Model building approaches to build business value for the client. Some of the tasks undertaken:
• Reduced call rerouting by 40% by Predicting the final waiting queue that a customer call should be routed to, based on historical customer, call and customer's products features. This helped bringing down cost per call(each routing costed $5), cases of customer abandoning the calls due to a drastic reduction of customer waiting time by over ~60%.
• Succeeded in saving a week of man hours and efforts for the client on a regular basis by Predicting the types and levels of training required for customer care representatives based on the reviews submitted by the customers being handled by these representatives.
• Built an in-house Abuse Detection and Sarcasm Detection model to filter out abusive or insulting comments along with detecting the sarcasm. This is being used alongside our in-house chat-bot for emotion detection from the chat and thus enhancing query resolution.

Jul 2018 – May 2019 · 10 mos · Gurgaon, Haryana, India

• Involved in the overall project development cycle from the requirements gathering phase to the deployment phase.
• Full stack development and handling of Dubai journeys for different insurance segments, using React.js and Redux for frontend and Node.js and Django for Backend with MongoDB and MySQL as Data stores.
• Integration of third party Apis and internal Payment apis with our product.
• Reduced business team's efforts and man hours taken to generate reports on a daily basis by building python scripts to automate the tasks and report generations.

Apr 2018 – Jun 2018 · 2 mos · Noida Area, India

• Working as a part of HealthCare Team handling 9 clients,
• Improved MySQL and python processes to bring a major reduction in end to end process.
• Automated the whole process for all clients to check and run continuous builds for python using Jenkins.
• Shell utility to create Disk Usage Monitor Utility to send high importance mail whenever the disk usage exceeds a certain threshold.This mail will also contain the data related to the users and tables which are taking up the maximum space.
• Profiled the critical jobs so as to send mail, if there is any delay in daily execution of the process as compared to the other processes.
• Implementation of batch scoring process for clients, thus generating value for the client so as to release accounts earlier to use auditor's time effectively.
• Worked on a module so as to make on the go changes to config file.
• Worked on creation and upgradation of reports which were useful for the visualization and understanding of the data.
• Worked on Opera's proprietary platform Signal Hub

Jun 2016 – Mar 2018 · 1 yr 9 mos · Noida Area, India