Feb 2024 – Sep 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · Hybrid

• Leading Customer Acquisition and Identity at JioCinema
• Generated 1M monthly incremental SEO clicks by building new SEO pages and GWA enhancements
• Generated around 1.1M incremental traffic per day by launching higher CTR sound notifications during IPL
• Generated 400K incremental video views per day during Olympics 2024 via Textual sticky notifications
• Created new offdeck and ondeck marketing channels in Live Rail, Embedded widget, In-app messages
• Increased Loggedin DAU % on CTV by 5% via Login via QR and Login nudge
• Launched profiles features on JC, resulting in 7% adoption in terms of video watchers, generating over 100% growth in Kids content video views.

Sep 2022 – Oct 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Leading the support Product at Cashfree, building Chatbot enabled support system to improve customer experience and reduce the agent bandwidth needed to resolve queries. Query reduction by 40% targeted for phase 1
• Provided visibility on team level TATs for CS tickets by parsing activity data JSONs provided by FD & Jira

Aug 2020 – Jun 2022 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Built and maintained multiple growth products to drive 6X growth in overall revenues over 1.5 years
• Built multiple features to improve non brand clicks on GetMega website by 6X over one year
• Built a rule-based fraud management system from scratch, reducing player reports & improving rewards efficiency
• Built a stronger KYC and transaction limits system along with rule-based checks to prevent unauthorized transactions
• Performed management of 20+ SAAS vendors including discovery, comparison, negotiation, contracts, etc

Jul 2019 – Jul 2020 · 1 yr · Bengaluru Area, India

• Launched a product to provide accidental insurance to Blackbuck drivers. Took end to end ownership from product ideation, to close business workflows, to product development, training and support, and launch
• Set up the process for translation of driver app strings by including content writer and third parties to ensure that all driver strings are translated to driver's local languages.
• Drove the redesign of the driver app to improve driver experience. Increased the number of order documents uploaded per order by 25%
• Built the Proof Of Delivery hardcopy submission feature from scratch in driver app leading to a decrease in % of POD uncollected after 30 days from 70% to 30%
• Built feature to collect bank account details of Blackbuck drivers from the driver app leading to 60% decrease in % of drivers without bank accounts

Feb 2018 – Jun 2019 · 1 yr 4 mos · Bengaluru Area, India

• Built bill payments flow on HDFC PayZapp resulting in additional Rs 36 crores billing per month
• Product manager for Mastercard Surya payments app integrating technology developed for PayZapp along with Mastercard technical assets such as facial recognition-based login, NFC based payments & loyalty points
• Built Wibmo microfinance platform from scratch and launched the beta version of the micro lending app
• Improved success rate of recharge transactions by 3% on HDFC PayZapp improving billings by ₹ 75 lacs monthly
• Enabled instant cashbacks on PayZapp for Mobile recharges

Jun 2016 – Jan 2018 · 1 yr 7 mos

• Moved 60% of Ola fleet including Autos from Ola devices to their own devices by revamping Ola Partner App, resulting in cost savings of 71 crores and decreasing app issues by 50%
• Increased session times from 6.5 hrs to 11.1 hrs & reduced support calls related to partner login by 50%
• Build user authentication in Ola Partner app and brought all supply side APIs behind Auth, preventing frauds

Apr 2015 – May 2016 · 1 yr 1 mo

• Responsible for all communication on supply side across North Zone.
• Implemented the safety project across 50000 cars in 24 cities of North Zone and ensured that full fleet of Ola meets the customer safety parameters.
• Built the new driver referral and competition sourcing processes for Delhi from scratch and responsible for their end-to-end execution including Recruitment, Execution, Analysis and Achieving targets.
• Built and executed a process to ensure Ola inventory recovery from 3000 inactive cars in North

Mar 2014 – May 2014 · 2 mos · New Delhi Area, India

• Received a PPI and a Performance Bonus of INR 35000/- from Synergy
• Prepared an advisory paper on prospects of an LNG FSRU worth $600 million in West Africa
• Evaluated and advised on the government support for the project to the tune of $1 billion
• Devised gas allocation model showing impact of LNG import on the power sector of the client nation
• Both the paper and the model have been submitted to the government of the West African nation
• Reviewed two financial models of power projects of 1282 MW and 500 MW in South East Asia
• Prepared base financial model for bidding of an IPP of 250MW worth $500 mil in SE Asia

May 2012 – Jul 2012 · 2 mos · Hyderabad Area, India

• Received a PPI from Amazon as recognition for my significant contributions to firm during internship
• Developed an invoice generation system to cater to the needs of small carriers of Amazon in China
• Queried Amazon databases to calculate total cost of transport for each carrier
• Created a service which could be called by carriers to display the invoices for that particular carrier