Saurabh Deo

Software Engineer

Noida, Uttar Pradesh, India5 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 4 years of experience in application support.
Expertise in SaaS-based web and application issues.
Strong analytical and problem-solving skills.

Stackforce AI infers this person is a SaaS Technical Support Engineer with strong analytical capabilities.

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Skills

Core Skills

Analytic Problem SolvingMysql

Other Skills

Analytical SkillsBasics CBasics of Embedded and RoboticsGrafanaJenkinsMicrosoft OfficeNew RelicObservationalPostman APITeamwork

About

Highly skilled and experienced Senior Technical Engineer with over 4 years of expertise in application support, assisting clients with various SaaS based Web & Application related issues. Supporting the logistics business of leading companies.

Experience

5 yrs 9 mos

Total Experience

5 yrs 9 mos

Average Tenure

5 yrs 9 mos

Current Experience

Fareye

2 roles

Sr. Technical Engineer

Promoted

Nov 2022 – Present · 3 yrs 7 mos · Noida, Uttar Pradesh, India · On-site

Collaborate with cross-functional teams to provide technical solutions tailored to the client’s feedback and needs.
Conduct monthly review surveys with the client, ensuring strict adherence to all escalation protocols outlined in the Service Level Agreement (SLA).
Address escalated tickets from Level 1 support promptly, professionally, and effectively.
Facilitate training sessions for team members based on the client's business workflow.
Providing feedback on resolution of support tickets through automation.

Postman APIJenkinsGrafanaNew RelicAnalytic Problem SolvingAnalytical Skills+3

Technical Engineer

Aug 2020 – Oct 2022 · 2 yrs 2 mos · Noida, Uttar Pradesh, India · On-site

Perform Root Cause Analysis of reported issues to decisively discern and enact corrections.
Handled the responsibilities assigned to monitor transport operations during peak seasons (Hypercare).
Prepare SQL queries and execute to validate the ETL processed data in the target database.

MySQLAnalytic Problem Solving