Jan 2023 – Jan 2024 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Built and led Opendoor's India product and design teams from ground up while working with ~70 rockstar engineers. Spearheaded AI initiatives leveraging Gemini AI and Extend.ai to transform home buying/selling operations.
• Decreased home upgrade time by 18% and optimized spend management strategy, reducing annual home improvement spend (~$500MM) by 14% through AI-driven home upgrade identification, and impoved vendor management tooling and costing tools.
• Developed internal tools for field agents and sales teams, streamlining operations across home acquisition, renovation, and sale workflows
• India dev. centre of Opendoor was shutdown owing to macro headwinds in Dec 2024 as the company went into KTLO mode and slashed 85% of the tech team across US & India.

Oct 2021 – Feb 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Compass end-to-end technology platform provides real estate agents and their teams with the ability to perform their primary workflows, from first contact to close, without leaving the Compass platform.
• Global Product leader for the Sell-side business, and India development centre. Led AI-powered agent productivity tools and launched new service revenue stream.
• Created AI-driven listing presentation builder enabling agents to generate customized seller pitches in 30 minutes vs. hours manually, improving win rates and agent efficiency at scale
• Built comprehensive agent workflow platform: Preparing the listing and the home for sale, AI-powered CRM automation, brand building and marketing tools, listing marketing automation, and transaction collaboration features to maximize sale prices and reduce time-on-market
• Launched 'Compass Services' generating 40%+ net margins as new revenue stream: scaled from baseline query support to full-service 'Do It For Me' offerings for agent branding, listing coordination, and marketing services

Jan 2019 – Sep 2021 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• Head of Product for end-to-end customer experience, Speed, order fulfillment, restaurant serviceability, on-demand logistics platform, and demand-supply matching. Led a team of 15+ PMs working with ~100 engineers to improve CX and unit economics.
• ● Delivered $100MM+ annualized EBITDA savings through product-led unit economics improvements while simultaneously increasing NPS by +XXPP — drove profitability while improving customer experience; spiked retention of high LTV customers with differentiated customer experience
• ● Achieved XX% increase in customer repeat rate through faster deliveries, improved reliability, and 'Perfect Orders' initiative; maintained leadership position vs. competitors on NPS, reliability, and delivery speed during hyper-growth period
• ● Owned CX metrics across the food ordering journey including discovery, listing logic, search, recommendations, & checkout
• ● Reduced cost per delivery by 20% via network efficiency optimization; increased <30-minute deliveries by >20PP and SLA compliance through logistics algorithm improvements and delivery assignment optimisation
• ● Reduced order cancellations by 40% through product interventions and cancellation policy revamp, directly improving P&L
• ● Conceptualized and launched 'Magix' (0→1): AI-powered service recovery platform monitoring live orders in real-time to preemptively fix issues to ensure seamless deliveries - reduced order delays by 32% and untimely order cancellations by 12%
• ● Built Location Intelligence platform (0→1): Staffed a 35-member team (SDEs, ML scientists, PMs, operations). Leveraged 350K+ rider GPS data to create a proprietary 2-wheeler geospatial maps data layer including identification of missing roads, reducing average delivery time and external Map provider API spends by 90%
• ● Increased on-trip rider efficiency by +23% by moving rider assignment logic from a Greedy solution to an ML-driven multi-objective optimisation function

Jul 2017 – Jan 2019 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Pricing and affordability products for Amazon India.
• Pricing and affordability leader for Amazon's India business, built automated pricing tools for sellers in India while ensuring seamless seller experience
• Overall ownership of ensuring Amazon offers the sharpest prices to Indian customers across the marketplace. Influenced and managed multiple programs and stakeholders to ensure our sellers had the right tools to offer the most competitive prices to customers.
• Launched products to increase customer trust on prices, improved discovery of competitively priced and affordable selection, and led teams to improve price perception of Amazon in India.
• Product ownership of Amazon Pay cashback fulfillment for customers shopping on Amazon. Launched instant gratification of cashback upon completing the purchase in 2018.
• Launched products to enable large sellers to provide the best value to customers on affordability levers like Exchange, No Cost EMI & cashbacks.

Mar 2016 – Jul 2017 · 1 yr 4 mos · Bengaluru Area, India

• Customer engagement and growth
• Key projects: Improvements in pickup accuracy and pickup time, preferential cab availability for Ola Select subscribers and top customers, Drop location suggestions, real-time cab availability notifications during demand surges, category up-sell platform on the rider app, a platform for gamification of rides (growth hack), in-house platforms for driver and customer communication (built from scratch), customer churn prediction, real-time customer signals platform, offers and promotion platform, Rider inbox.
• Built a high performance product team of 7 Product managers, 5 marketing program managers & content writers. Built products for customer engagement, customer intelligence, location improvements, Customer life-cycle management along with product ownership of in-house platforms built for customer/ driver communication and Offers backend. Worked with a cross functional team of product managers, data scientists, developers, product analysts and campaign managers to optimise customer experience and long term customer retention through better engagement.

Apr 2014 – Mar 2016 · 1 yr 11 mos · New Delhi Area, India

• Worldwide Lead Product Manager for Adobe InDesign family of Products : InDesign, InCopy and InDesign Server B2B product suite. Successfully led the transition of the InDesign desktop tool to a cloud based SaaS software which worked seamlessly with various cloud services and mobile apps developed from scratch. Publish Online functionality in InDesign has seen a massive adoption worldwide to publish interactive documents online in a single click.
• Worked with cross-functional teams to launch new mobile apps (Adobe Comp CC) for layout designers and a brand new UX for working on touch devices. Led and prioritised significant changes in several core publishing workflows for both web and print designers and prioritised key performance improvements by moving rendering to the GPUs.
• Adobe InDesign has 3M+ paid monthly users and is the world's #1 page layout and publishing software used to create long and short documents - brochures, newsletters, ebooks, printed books, posters, flyers and magazines for consumption on all platforms - Digital, Print, tablets and phones. InDesign and InCopy are part of the Adobe Creative Cloud with 6M+ active subscribers. ARR 600 MM.
• Led InDesign's roadmap with a clear mandate to modernize publishing across all forms of media - both web and mobile

Sep 2013 – Apr 2014 · 7 mos · Bangalore

• Managed Mafia Wars. Overall lead on all metrics - Engagement, DAU and Revenue - annual revenues > $50 MM. ~ 1MM monthly active users, install base of 120MM users.
• Designed and launched features that individually led to incremental multi million dollar revenues making Mafia Wars one of the highest Revenue per DAU games on Facebook. Features included territory capture based boss fights, 'Gacha' mechanic and Collectable Card based mechanics which set new benchmarks in monetization.
• Product owner of the VIP Subscriptions program - the most successful subscription program of virtual goods and currency in social gaming on Facebook.
• Launched an interactive map based interface for brand new crime destinations in Mafia Wars - South Africa and Mexico, leading to a sustained spike in user engagement and retention.
• Product management and design on features from concept to launch - often involved multiple iterations on UX and overall design to churn out compelling features which ensured increased user adoption and monetization.
• Used rapid protyping and A/B testing to test out concepts and features. Churned out analysis on feature performance and A/B tests to take data-driven decisions on improving design and user engagement.
• Dabbled in data driven game design and customization - Tuned features and user experience for different cohorts of players based on player strength, engagement and level.
• Created the overall product vision, strategy and quarterly roadmap.Mentored junior PMs on monetization, spec writing, A/B testing, feature design, optimal game tuning and funnel analysis.
• I also evolved to be a skilled game designer who could use large sets of data to tune games and levelling curves to optimize user retention, engagement and monetization.

Feb 2013 – Aug 2013 · 6 mos · Bangalore

• Product Manager on the hit social game Mafia Wars. Overall lead on new gameplay led monetisation and consistently beat revenue targets. Managed an annual revenue > $ 50 Million.Instrumental in increasing revenue while DAUs on a decline and created a revenue playbook on revenue management for the wider Zynga audience. Worked on product monetization, design of new gameplay features and revenue strategy. Drove increased monetization through in-depth analysis of player behavior, improved user experience and rigorous metrics driven feature evaluation.

Mar 2012 – Jan 2013 · 10 mos · Bangalore

• Created clear product specifications and worked with the engineering team to elucidate requirements from features. Single-handedly managed the VIP subscriptions program (a multi million dollar business) and was promoted to the role of Revenue PM starting Q3 2012
• Conceptualized, designed and launched the VIP subscription tiered retention program which increased subscriber retention from 85% to 95%.

Jan 2009 – Jun 2010 · 1 yr 5 mos · Bangalore

• Worked for the US card business. Led the team managing identity and transactional fraud forecasts based on macroeconomic drivers. Built forecast models using regression, bootstrapping, multivariate analysis, ARIMA and other techniques.

Jan 2007 – Jan 2009 · 2 yrs · Bangalore

• Part of an 8-member team working from scratch on the version 1.0 of a virtualization product – Citrix 3DX Technologies, enabling OpenGL Hardware Acceleration in Windows 2003 Terminal Server environments using high performance GPUs
• Evaluated and implemented research papers, designed critical algorithms and programmed extensively in C++. Involved in product architecture discussions, product design and defining end user experience
• Enabled image compression using massively parallel algorithms on Graphical Processing Units, an innovative solution for reducing the bandwidth requirements by 30% and increasing FPS. Conceptualized out of the box solutions for the performance bottlenecks of the real-time 3D Graphics application, significantly reducing the product latency